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Call Center Representative Resume

SKILLS:

  • Product Management
  • Business Analysis
  • Corporate Cash Management
  • Risk Compliance
  • Performance Metrics
  • Proficient in Microsoft products including Office, Project and Access
  • Experience with Crystal Reports and Business Objects

EXPERIENCE:

Confidential

Call Center Representative

Responsibilities:

  • Assist policyholders with payments, billing, ID Cards, newly acquired vehicles, cancellations, vehicle and homeowner claims, and other duties as assigned.

Confidential

Sales Clerk

Responsibilities:

  • Enter customer sales on computer/register.
  • Handle cash, credit cards and checks.
  • Balance registers at store close.
  • Write new or modified dealer leases.
  • Resolve dealer and customer questions or problems.

Confidential

Attendant

Responsibilities:

  • Provide Services as required by Medicaid/Medicare or personal insurance to disabled children and adults, including bathing, feeding, personal care, toileting, transferring, cooking, cleaning, etc.

Confidential

Enumerator

Responsibilities:

  • For residential housing units without a completed census survey, personally visit each unit with a new survey.
  • If no response after multiple visits or unit is vacant, use neighbors or other reasonable resources as proxies to complete survey.

Confidential

Owner/Dealer

Responsibilities:

  • Seek out and sell antique and vintage items online and in antique malls.
  • Refurbish, repaint or repair as needed.
  • Specialize in china, kitchenware, small furniture and unique pieces.

Confidential

Product Manager

Responsibilities:

  • Responsible for all aspects of multiple cash management product lines, including profitability, revenue and volume management, trend analysis product documentation and sales materials.
  • Act as liaison between Operations, Sales Officers and customers, completing Request for Proposals, problem resolution, billing and account analysis, training, etc.

Confidential

Sr. Business Analyst

Responsibilities:

  • Create and analyze client and product profitability, revenue, expenses and costing.
  • Publish trending reports for product managers and executives.
  • Participate in analysis and design of new or modified product offerings, help design and write user manuals and procedures documents.
  • Provide primary and secondary market research for product managers and executives.
  • Produce weekly and monthly status and productivity reports, maintain data and information in a database.
  • Use Business Objects and Crystal Reports to produce ad hoc and routine reports.
  • Support the Operations and Product groups in other ways as needed.

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