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Data Analyst Sfo Intern Resume

Mclean, VA

SKILLS:

Software: Microsoft Office Suite 2010 (Access, Excel, PowerPoint, Word) Intermediate, basic understanding of database, CRM Oracle, GLS, LMS, and Microsoft Visio

Support: Helpdesk escalation and documentation on ticketing system, customer service support (email, phone, and in person)

Accolades: Active networking skills, time and calendar management, Q&A score of 95 and above

EXPERIENCE:

Confidential, McLean, VA

Data Analyst SFO Intern

Responsibilities:

  • Works with Escalated Case Unit team
  • Enters and updates all Escalated Case Unit records
  • Creates up to 20 cases for the ECU team, escalating level 2 cases to level 5 cases

Confidential, Capitol Heights, Maryland

Natural hairstylist

Responsibilities:

  • Greeted clients, performed hostess responsibilities
  • Prepped each client for service with stylist
  • Tailored creative hair styles to exceed customer expectations
  • Conducted post - work customer satisfaction surveys

Confidential, Temple Hills, Maryland

Shampoo Technician

Responsibilities:

  • Greeted clients, performed hostess responsibilities
  • Shampoo and Condition clients, prep them for stylist to start their hair
  • Assist stylist depending on large clientele base
  • Performed housekeeping and restocking responsibilities
  • Conducted post-work customer satisfaction surveys

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