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Implementation Specialist Resume

Columbia, MD

PROFESSIONAL GOAL:

To obtain a position in the Help Desk with a reputable and prospering information systems company where strong technical, communication, and interaction skills are needed.

TECHNICAL SKILLS:

Software: Windows 7, Windows XP, Active Directory, Bomgar Remote Control, Dameware Remote Desktop, Microsoft Office Suite 2007, Microsoft Office Suite 2010, Remedy Ticketing System, Clarify Ticketing System, VB 6.0, SQL, BES Server, Citrix, NetExtender VPN, Ghost Cast Server

EXPERIENCE:

Implementation Specialist

Confidential, Columbia, MD

Responsibilities:

  • Connect to client server and workstations with Bomgar remote control for refresh of equipment and upgrade Confidential software Opera 2.0.0.3
  • Coordinate with HP to replace servers and workstations for refresh via Bomgar
  • Resolve any and all upgrade related issues
  • Resolve trouble ticket issues using Clarify Ticketing System

I.T. Support

Confidential, Beltsville, MD

Responsibilities:

  • Add, delete and configure domain user accounts via Active Directory
  • Install and configure software for end users via Dameware remote control
  • Join/Disjoin computers on domain
  • Program Blackberry devices and Verizon Aircards for end users via BES Server
  • Add/deleted/programmed Meridian 3120 phones (voice i.p.) via NBX system
  • Interface with Application vendors to coordinate patch release
  • Setup video conferencing/projectors/polycom phones for meetings
  • Patched data/voice ports in server closet
  • Resolved various software issues via Dameware and Remote Desktop
  • Imaged and supported hardware IBM T400,T410,T420
  • Enable network ports for Ethernet connectivity via Remedy Open/close tickets Ticketing System
  • Migrated 1200 end users from Windows XP to Windows 7 via Ghost imaging and hardware refresh
  • Resolved issues via remote desktop, email, phone or desk side visit
  • Migrated users from Outlook 2003 to Outlook 2007
  • Installed configured Laser jet printers and Multifunction Devices

Desktop Support

Confidential, Baltimore, MD

Responsibilities:

  • Add, delete and configure domain user accounts via Active Directory
  • Install and configure software for end users via Dameware remote control
  • Provide 2nd level Helpdesk support for all software applications via Remedy
  • Configure and deliver Blackberry devices and Verizon Aircards for end users
  • Create and update software install documentation
  • Interface with Application vendors to coordinate patch release

Deployment Technician

Confidential, Baltimore, MD

Responsibilities:

  • Troubleshooted and resolved compatibility issues with refreshed pc s and medical software
  • Ensured proper data migration using Data Migration Tools
  • Trained technicians on proper deployment techniques
  • Prepared updated desktop image for refresh

Desktop Support

Confidential, Washington, DC

Responsibilities:

  • Imaged 600 DELL GX520 pc s for overseas deployment using Ghost cast server
  • Supported Microsoft office suite, Gainbuilder, and Goldmine for deployed pc s via remote desktop
  • Provided supplemental helpdesk support for 1200 users
  • Setup user accounts in active directory

I.T. Consultant

Confidential, Baltimore, MD

Responsibilities:

  • Installed and tested Linux servers
  • Patched network closets for Linux servers and tested network connection

Programmer Analyst

Confidential, Owings Mills, MD

Responsibilities:

  • Provided 2nd level support for user base of 1200 for AWD applications including upgrades, enhancements and troubleshooting to servers and desktops
  • Developed VB front end applications for use with AWD for user base
  • AWD user base environment included Kodak scanners, desktop computers, AS400 db, backend servers, relevant desktop and server application

Programmer Analyst

Confidential, Baltimore, MD

Responsibilities:

  • Responsible for building infrastructure hardware and software to connect to S.W.I.F.T. network via x.25 connection by coordinating with software vendors Mercator and MicData

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