PROFESSIONAL SUMMARY:

Talented computer professional with comprehensive troubleshooting abilities in software and hardware support. Adept in analyzing client needs and implementation of preventive procedures. Proven ability to effectively remedy needs of end users and resolve any related issues pertaining to system up - time. Conscientious and through in documentation, tracking inventory and completing tasks within an allotted time frame

COMPUTER CAPABILITIES:

Software: Microsoft Word, MS Office Suite, Freelance, Winzip, Reachout, Nextstep, McAfee Lotus Notes, Netscape, Teamtalk, Virus Scan, Faxcom Manager, Telnet, Infopath

Hardware/Operating Systems: Modems, MVS/XA, NS 3270, Windows XP, Unix, Hubs, Routers, AS400 Client Access, RJ 45, Cabling Windows 7, Copiers, PC Hardware and Peripherals.

EMPLOYMENT HISTORY:

Property Manager

Confidential, Lanham. MD

Responsibilities:

• Ensure that tenant services are provided according to lease documents.
• Build and foster tenant relationships, via e-mail and phone interactions.
• Develop orderly system for lease, vendor and project files.
• Provided maintenance on Printers and fax equipment, including rollers fuser and associated PCB’s

Technical Support Specialist

Confidential, Arlington, VA

Responsibilities:

• Supported overseas visa and passport office under Confidential .
• Used software to track calls and responded to client with information via emails and phone support.
• Maintained all
• Hardware including replacement of Nic cards and associated boards.

Customer Service Support

Confidential, Alexandria, VA

Responsibilities:

• Answered questions in support of applications used by client.
• Customized all software to fit stringent needs of customer.
• Resolved repaired all computer hardware including laser printers and peripherals.
• Made extensive Log entries to resolve past and present problems.

Computer Support Technician

Confidential, Alexandria, VA

Responsibilities:

• Instrumental member of IT team, responsible for delivering on-site technical services to 2900 clients.
• Served as primary contact/liaison with answering, assisting and resolving all client inquiries about computer-related issues.
• Diagnosed and troubleshoot printers, PCB's and software applications tailored to end-users needs.
• Used relational d Confidential bases to track and resolve problems within a timely manner to ensure customer satisfaction.
• Converted and moved d Confidential from one software package to another with d Confidential integrity being paramount.

Field Engineer

Confidential

Responsibilities:

• Received, tracked and resolved all hardware and software problems, including laptops, HP printers, network interface cards, Confidential devices and modems.
• Participated as part of integral team member from specialty installation of clients tailored computer needs.
• Made connectivity connection from hub to desktop, with IP configuration d Confidential .
• Maintained LAN topologies and support of all peripheral equipment.