SUMMARY:
Based on my experience I offer an exclusive combination of cross - functional skills. Creative and passionate with proven success in different industries like customer service, administration, radio, healthcare, and technical support.
PROFESSIONAL EXPERIENCE:
Confidential, Richmond, Virginia
Client & Technical Support Specialist
Responsibilities:
- Perform initial analysis and functional troubleshooting of client reporting help desk ticket issues, providing detailed and concise case information required by our technical support team to resolve issues.
- Properly triage support requests using problem solving/analytical skills to determine priority (Emergency, High, Medium or Low), case type (Question, Configuration, Supplier Site Issue, Agent
- Maintenance or Application Maintenance) and appropriate disposition.
Certified Prescription Drug Plan Agent
Responsibilities:
- Confer with customers by telephone to provide drug plan information about Confidential service, take or enter orders.
- Review insurance policy terms to determine whether a particular loss covered by the insurance.
Credit Card Processor
Confidential
Responsibilities:
- File sales slips in customers' ledgers for billing purposes.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Confidential, Chesterfield, VA
Electronics Department Supervisor
Responsibilities:
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Confidential, New York, New York
Promotion & Marketing Internship
Responsibilities:
- Establish or maintain cooperative relationships with representatives of community, consumer, employee, or public interest groups.
- Arrange public appearances, lectures, contests, or exhibits for clients to increase product or service awareness or to promote goodwill.
