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Client & Technical Support Specialist Resume

Richmond, VirginiA

SUMMARY:

Based on my experience I offer an exclusive combination of cross - functional skills. Creative and passionate with proven success in different industries like customer service, administration, radio, healthcare, and technical support.

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, Virginia

Client & Technical Support Specialist

Responsibilities:

  • Perform initial analysis and functional troubleshooting of client reporting help desk ticket issues, providing detailed and concise case information required by our technical support team to resolve issues.
  • Properly triage support requests using problem solving/analytical skills to determine priority (Emergency, High, Medium or Low), case type (Question, Configuration, Supplier Site Issue, Agent
  • Maintenance or Application Maintenance) and appropriate disposition.
Confidential, New York, New York

Certified Prescription Drug Plan Agent

Responsibilities:

  • Confer with customers by telephone to provide drug plan information about Confidential service, take or enter orders.
  • Review insurance policy terms to determine whether a particular loss covered by the insurance.

Credit Card Processor

Confidential

Responsibilities:

  • File sales slips in customers' ledgers for billing purposes.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.

Confidential, Chesterfield, VA

Electronics Department Supervisor

Responsibilities:

  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Confidential, New York, New York

Promotion & Marketing Internship

Responsibilities:

  • Establish or maintain cooperative relationships with representatives of community, consumer, employee, or public interest groups.
  • Arrange public appearances, lectures, contests, or exhibits for clients to increase product or service awareness or to promote goodwill.

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