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System Administrator (desktop Support) Resume

Washington, DC

TECHNICAL SKILLS:

Skills: Microsoft Office, Active Directory, Windows XP, Microsoft Exchange

WORK EXPERIENCE:

Confidential, Washington, DC

System Administrator (Desktop Support)

Responsibilities:

  • Duties include but are not limited to installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance.
  • Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end - user assistance where required.
  • Experience using BMC Remedy IT Service Management ticket management system. Interact with numerous computer platforms in a multi-layered client server environment.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Have experience using SCCM, Remote Desktop, Active Directory, Exchange Manager, and Citrix Metaframe on a Windows XP environment.
  • Have some Blackberry Activation and Troubleshoot experience (2 weeks of support on Blackberry Team).
  • Possess excellent written and verbal communication both over the phone and in-person.
  • Meeting SLA (Service Level Agreement) with a 90% or better problem Resolution rating. Great Customer service emails (provide upon request)

Confidential, Washington, DC

Computer Systems Analyst/Administrator

Responsibilities:

  • Monitor, configure, control and maintain client accounts.
  • Using the ticket management system (BMC Remedy IT Service Management), Interact with customers to ensure that service ticket are resolved. Administer both unclassified and classified domains.
  • Domains are controlled by using Windows XP Professional and Citrix Client Server.
  • Clients’ accounts are controlled, monitor, maintain, and configure client accounts by using: MetaFrame Presentation Server 4.0, Active Directory, Remote Desktop, System Manager, and Microsoft Office Outlook. Prepare customers’ Secure Devices (RSA/FOB), by configuring and mapping PSTs and shared drives.
  • Knowledge of computers, printers, monitors, and other peripherals.
  • Interpret rules and regulations as instructed by IT Mart. Serve as backup team lead.
  • Keep accurate and proficient records.
  • Research, organize, manage, review, extract, and obtain data files.
  • Responsible for tracing problem transactions, resolving errors, and discrepancies.
  • Possess excellent written and verbal communication both over the phone and in-person.
  • Duties are performed with little or no supervision without injury or incident. On occasion trained IT Mart new employees

Confidential, Washington, DC

Support Service Specialist/Visa Specialist

Responsibilities:

  • Delivered supplies to the designated offices within the bureau.
  • Provided Diplomatic, Official and Tourist Passports/ Visa support for Ambassadors and other high end officials; ensured that visas are valid for renewal.
  • I also worked with/held meetings with Foreign Embassy officials to obtain Visas in a timely manner for Ambassadors and Assistant Secretary.
  • Assisted in various office relocations for the bureau.
  • Retrieved, sorted and distributed Unclassified and registered mail to appropriate staff.
  • Handled telephone service request (TSR) for the bureau. Assisted IT Staff with special projects i.e. refresh Projects

Confidential, Washington, DC

Summer Clerical Intern

Responsibilities:

  • Processed visa requests for senior managers traveling overseas.
  • Provided all, Ambassadors, Assistant Secretaries and Confidential employees with general information on timeframes required to obtain visas and passports.
  • Served as the liaison with consulates and chanceries throughout the Washington D.C. area to obtain visas and passports.
  • Assisted various vendors to ensure all projects are completed within prescribed timeframe(s).
  • Provided management with the status of each project.
  • Performed special projects for the Confidential ; such as creating workbooks for meetings.
  • Responsible for retrieving, sorting and distributing unclassified and registered mail to appropriate staff.

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