System Administrator (Desktop Support) Resume Washington, DC - Hire IT People

TECHNICAL SKILLS:

Skills: Microsoft Office, Active Directory, Windows XP, Microsoft Exchange

WORK EXPERIENCE:

Confidential, Washington, DC

System Administrator (Desktop Support)

Responsibilities:

Duties include but are not limited to installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance.
Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end - user assistance where required.
Experience using BMC Remedy IT Service Management ticket management system. Interact with numerous computer platforms in a multi-layered client server environment.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Have experience using SCCM, Remote Desktop, Active Directory, Exchange Manager, and Citrix Metaframe on a Windows XP environment.
Have some Blackberry Activation and Troubleshoot experience (2 weeks of support on Blackberry Team).
Possess excellent written and verbal communication both over the phone and in-person.
Meeting SLA (Service Level Agreement) with a 90% or better problem Resolution rating. Great Customer service emails (provide upon request)

Confidential, Washington, DC

Computer Systems Analyst/Administrator

Responsibilities:

Monitor, configure, control and maintain client accounts.
Using the ticket management system (BMC Remedy IT Service Management), Interact with customers to ensure that service ticket are resolved. Administer both unclassified and classified domains.
Domains are controlled by using Windows XP Professional and Citrix Client Server.
Clients’ accounts are controlled, monitor, maintain, and configure client accounts by using: MetaFrame Presentation Server 4.0, Active Directory, Remote Desktop, System Manager, and Microsoft Office Outlook. Prepare customers’ Secure Devices (RSA/FOB), by configuring and mapping PSTs and shared drives.
Knowledge of computers, printers, monitors, and other peripherals.
Interpret rules and regulations as instructed by IT Mart. Serve as backup team lead.
Keep accurate and proficient records.
Research, organize, manage, review, extract, and obtain data files.
Responsible for tracing problem transactions, resolving errors, and discrepancies.
Possess excellent written and verbal communication both over the phone and in-person.
Duties are performed with little or no supervision without injury or incident. On occasion trained IT Mart new employees

Confidential, Washington, DC

Support Service Specialist/Visa Specialist

Responsibilities:

Delivered supplies to the designated offices within the bureau.
Provided Diplomatic, Official and Tourist Passports/ Visa support for Ambassadors and other high end officials; ensured that visas are valid for renewal.
I also worked with/held meetings with Foreign Embassy officials to obtain Visas in a timely manner for Ambassadors and Assistant Secretary.
Assisted in various office relocations for the bureau.
Retrieved, sorted and distributed Unclassified and registered mail to appropriate staff.
Handled telephone service request (TSR) for the bureau. Assisted IT Staff with special projects i.e. refresh Projects

Confidential, Washington, DC

Summer Clerical Intern

Responsibilities:

Processed visa requests for senior managers traveling overseas.
Provided all, Ambassadors, Assistant Secretaries and Confidential employees with general information on timeframes required to obtain visas and passports.
Served as the liaison with consulates and chanceries throughout the Washington D.C. area to obtain visas and passports.
Assisted various vendors to ensure all projects are completed within prescribed timeframe(s).
Provided management with the status of each project.
Performed special projects for the Confidential ; such as creating workbooks for meetings.
Responsible for retrieving, sorting and distributing unclassified and registered mail to appropriate staff.