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Desktop Support Resume

SUMMARY

  • An enthusiastic and hardworking individual who strives to surpass personal best achievement; diligent and works well under pressure on individual assignments or as a member of a team. A confident individual who possesses highly developed planning and management skills and a keen eye for detail. Adept in communicating with technical and non - technical audiences.

TECHNICAL SKILLS

Operating System: Windows NT, XP, Vista, Me Windows 7, Windows 8, Windows 2000 Professional & server, Internetwork Operating System (IOS), Mobile devices BlackBerry OS, Apple iOS, Android OS, Windows Phone

Hardware: Cisco Routers, including 837, 1000 Series, 2500 Series, 7600, 12000, 3600 Series. Cisco Catalyst switches 1900 Series, 2900 / 2950 / 2960 , Cisco Wireless LAN products - Access Points, PCI/PCMCIA/USB Wireless LAN Adaptors, Wireless LAN Controllers (WLC), and Wireless LAN.

Software: Ping utilities, Anti-virus, Exchange, MS Office (Word, Excel, PowerPoint, outlook, Visio)

Networks/Protocols: LAN/WAM, TCP/IP, WINS, DNS, DHCP, NAT, SMTP, POP3, VPN, FTP, IPX/SPX, Remote Desktop

PROFESSIONAL EXPERIENCE

Desktop Support

Confidential

Responsibilities:

  • Upgrade Memory from 1Gg to 4Gg. Upgrade Hard Drive from 80Gig to 320Gig in all machines
  • Performed USMT/manually Backup and restore customer data, settings, favorites, mailbox, calendars & signatures
  • Installation, upgrade, configure, and deployment of Windows 7 OS Dual Monitors, MS Office 2010
  • Re-Map all Network Printers and shared drive access
  • Reconfigure user access permissions, windows firewall security, domain and shared access permissions
  • Imaged desktop and laptop with BitLocker enable

Desktop Support

Confidential, Santa Clarita Los Angeles

Responsibilities:

  • Monitoring website to ensure all links are functioning properly
  • Document all problems in "knowledge base" to assist with future troubleshooting situations.
  • Focus tirelessly on resolving issues as quickly as possible and on maintaining highly positive communication with staffs.
  • Software Installations (Office, Adobe, VPN, etc)
  • Port Troubleshooting (determine if a port is hot, determine if it’s on the correct VLAN)
  • Hardware Break/Fix (getting multiple monitors to work, docking station issues, etc)
  • Update website with calendar entries of upcoming SBDC trainings and events
  • Load articles about the SBDC to the website
  • Configuring projectors and laptops for keynote speeches using PowerPoint and Keynote

Assistant IT Officer

Confidential

Responsibilities:

  • Monitor network infrastructures and configure networks
  • Manage IT Data Center infrastructure storage and backup for more than 80 users
  • Recommended modifications to improve speed of operations and system security measures
  • Configured servers to meet specific requirements, including hard drives, memory, planners, video cards, and load software.
  • Break/fix Dell, Lenovo ThinkPad, HP laptop, etc
  • Contributed to achieving 95% service satisfactory levels within the office.
  • Windows 7 Migration project using WET for 38 laptops, and USMT for 80 Desktop computers
  • Perform First Level Hardware/Software Maintenance on PCs and Network Printers.
  • Provide Technical Support to users on Office suites(Word, Excel, Access, Outlook)
  • Support various databases used; And ensure they are regularly backed up (IFP-Ford Access DB, DHIS-DB, PPH-Google Docs, COMPASS-Cold Fusion/SQL Server)
  • Support Microsoft Exchange users on the Pathfinder’s Active Directory enterprise.
  • IT Infrastructure Network Design, Acquisition, Setup and Implementation.

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