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In-home It/av Technician Resume

Washington, DC

SUMMARY:

I intend to take my long - standing interest in computers and programming and work to change how the average person views computers from mere Web access machines to powerful, free brains capable of doing whatever we’re creative enough to come up with. I am very socially conscious and see computers and the Internet as revolutionary tools for social justice reform.

SKILLS:

Proficient with: Mac OS X, Windows, many varieties of Linux, iOS, and Android OS. Basic skills in Python programming and Unix shell scripting. Proficient with Microsoft Office, iWork, iLife, and FileMaker Pro.

EXPERIENCE:

In-Home IT/AV Technician

Confidential, Washington, DC

Responsibilities:

  • Training clients in installation and use of computers, mobile devices, home theater equipment, and any other technology-related needs. References available upon request.

IT Assistant

Confidential

Responsibilities:

  • Performed on-site tech support, assisted with network maintenance including overhauling the school’s systems management by introducing Confidential Remote Desktop, maintained hardware and troubleshot software issues, and assisted faculty/staff in transitioning from Windows to Mac OS X.

Family Room Specialist

Confidential

Responsibilities:

  • Troubleshot all Confidential devices through both hardware repair and software training; taught classes on computer, mobile device, and audio/video equipment use; and trained employees interested in moving from sales to technical positions.
  • wrote a comprehensive guide to transferring data as part of Confidential program that still sees active use by most Washington, DC-area Confidential Stores.

Shift Supervisor

Confidential, Washington, DC

Responsibilities:

  • Trained and managed new employees, performed standard food service management opening/closing duties including register counts and inventory, prepared drink orders and ran registers.

Systems Administration Intern

Confidential

Responsibilities:

  • Maintained an office network with the existing administration team, performed on-call hardware repairs and troubleshooting, learned and deployed basic scripting and programming, and designed and installed building wiring in a mixed Mac OS/ Windows/SuSE Linux environment.

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