Desktop Support Resume Profile Cedar Rapids - Hire IT People

Technical Skills

Operating Systems OS Windows Server 2008/XP/Vista/ Windows 7 8 Red Hat Enterprise Linux
Conceptual LAN/WAN Desktop Support Troubleshooting OSI Seven Layer Model Client/Server Architecture Active Directory Server Virtualization
Hardware PC Processors Motherboards RAM Hard Drives Optical Drives Expansion Cards Network Interface Cards NICs Printers and Drivers
Software MS Office Suite VMware Visio 2007 and 2010 SCCM Deployment Console

Work Experience

Confidential

The responsibilities are to assist with Windows XP to Windows 7 migration support for laptops and desktop platforms. The project will entail coordination with the Confidential Desktop Support team and the business units being migrated. Additional responsibilities are to help troubleshoot general PC issues and end user support training. Plus software testing for certain software and training other contractors.

Key Responsibilities

Migrating Windows XP Desktop and Laptops to Windows 7
Troubleshoot PC issues
Coordinate migration with the Altisource Desktop Support team and the end users.
Keep accurate documentation on PC inventory
NOTE Contract will end on 11/26/2014
11 2014
Helping with tickets
IMACs
Software Installation Instructions
12 15
Access 2003 Databases Windows XP to Access 2003 Windows 7 Migration
Troubleshooting Citrix XenApp
Printer moves
Desktop Moves
Software Testing Configuration

Confidential

This contract position is through Confidential. There were 172 Dell desktops need to be moved from one side to the other side of the room. Check network connection and dual screen compatibility. Moved Avaya phone some with headsets had to properly TTI phone down and up. If any issues arise report to project manager Confidential.The contract was one night 5PM to 10PM completed it by 8 30PM.

Confidential

This is a sub - contractor position for Confidential Responsibilities are to deploy a pre-built image to all PC s laptops and tablets. Take PC s laptops and tablets and run DBAN Darik s Boot and Nuke . Travel to different offices and deploy PC s laptops tablets and printers. Take old PC s and leave two gigabytes of memory in them. Also remove all types of stickers for security reasons then will be shipped back to HP. Also download software for each type of computer according to St. Luke s documentation and add printers along with the software using SCCM software.

Confidential

Data Center Technician Tier 1
Troubleshooting
Cabling
Fiber Ethernet Coax DS3 and T1 s
AS400 Tape swap out and update database
Traveling to different facilities
Moving customer equipment
Customer service
Assembling
Cage walls
Cage doors
Cleaning
Data center Loading dock Mechanical Room and Power room
Documentation
DMARC Head End Room cross connects and certain clients cages
Labeling
Cables Cabinets/Racks Various equipment
Installing various equipment
Axis cameras Dell servers EMC Cisco routers/switches patch panels
Data Center Technician Tier 1 2
Power room monthly maintenance
Generator Testing maintenance
Vendor Scheduling
Reports any issues regards to Internal and external structure of the building
Reports any issues with customer equipment
Desktop Support
End user support Involta Employees only
Troubleshooting PCs
Setting up new laptops/desktops
Systems Specialist
Install configure and maintain server hardware and operating systems
Create user accounts and maintain security levels on applications storage folders and databases
Documentation

Confidential

Imaging Dell PC s
Deployment/set up of Dell PC s
Adding drivers through server for printers
End user support confidential
Tax ACT 2nd Story Software IT Software Support
Telephone helpdesk
Provide support and problem resolution for Tax ACT software

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Desktop Support Resume Profile

Cedar, RapidS

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