WORK EXPERIENCE:

PC LAN Technician

Confidential, Fairmount Heights, MD

Responsibilities:

• Network installation; computer repair; CD/DVD burning; ghosting; digital photography; video capture and editing; software installations (Windows XP Pro, Vista, Windows 7), updates and upgrades; SQL server setup to be used with Wordpress and other HTML applications for blogs on a Microsoft Windows platform; support user matters; troubleshooting; researching; and administering to LANs.

PC LAN Technician

Confidential, Arlington, VA

Responsibilities:

• Help Desk Analyst; end - user technical support and training; network support; 2003 server/client support; responsible for installing, configuring and setting up state and county software; AS400, print server setup; print queue setup; printer maintenance; cabling; testing and wire tracing; router troubleshooting; punchdown and crimping; upgrades; email protocols and configuration; Novell/NT server backups;
• PC maintenance and repair; software/hardware troubleshooting; IP addressing on different subnets;
• Internet support and configuration; work ticket database management; inventory; manage and coordinate contractors for new equipment and applications (routers, hubs, and server racks); SQL server and client installation support all Confidential etc., MicroSoft Outlook migration, and Active Directory.

Computer Specialist

Confidential, Washington, DC

Responsibilities:

• Technician/Help Desk Analyst; network administration; computer operations; and database management assignments.
• Computer repair and maintenance; NIC configuration; client software and protocols; modems; virus protection programs; email support and configuration setup user desktops and a variety of other software packages; setup user accounts and passwords; troubleshooting; documenting; ordered supplies; inventory; training; setup and configured NT workstations; converted NT workstations from FAT to NTFS; configured TCP/IP protocols and IP addresses for use on the Internet; managed technical support phone lines; setup and managed network and local printer problems; setup user desktops to conform to organizational standards; punched down patch panels; ran and hooked up network cables to hubs and routers, etc.

Lead Operator

Confidential, Washington, DC

Responsibilities:

• Help Desk; word process­ing; data entry; proposals; medical litiga­tions; medical billing; transcribing; graphic designs and layouts; templates; electronic spreadsheets; record coding; priority and distributiolists; mailroom; summary reports; form creation; perated and maintained databas­e applications; batch transmit­tals and trans­fers to floppy disks; computer opera­tions; software troubleshooting; modifications to computer programs; file server backups; printer maintenance; supplies; and trained staff to use off-the-shelf software.