PROFESSIONAL PROFILE:

• Twenty plus years experience in office administration, supporting all levels of management using, Microsoft Outlook/Word/Excel/Power Point/Access/QuickBooks Pro/ Project Pro.
• Twenty plus years of Information Technology experience as a Hardware/Software Technician, Call Center Support, System Analyst, and Refresh/Deployment Technician utilizing Windows O/S:8/7/Visio/95/98/NT.
• Strong organizational and time management skills.
• Ensure that computer systems for over 500 employees are operational 100% of the time and both internal and external customers receive immediate responsive support at first contact
• Install, tested, repaired, manage and maintain over 200 pieces of hardware (PC’s, monitors, printers, scanners, modems, cables), and associated software(Microsoft O/S: Windows, 3.x, 95/98,NT,5.x,5 - 8,Visio, DOS, Vista, 2000XP), in a network environment (PC & mainframe)
• Gather data/information from applications being used (question end-users, Word, Excel), perform analyst (from test, O/S, error messages), summarize results (computer generated screen/test printouts), identify problem cause and propose/implement solutions to minimize customers downtime
• Migrate, integrate, and deploy Desktop’s, and Laptops (legacy-new), utilizing special tools(config.exe., administrative rights, USB external drive), to “Refresh” PC’s/software
• Maintain cordial working relationships with government and private industry’s employees, contractors and associates at all levels and provided technical leadership, direction and solutions while explaining and clarifying technical issues

TECHNICAL SKILLS:

Possess advanced level knowledge in the MSOffice Suite: Word, Excel, Outlook, PowerPoint, Access), Corel, dbase, QuickBooks Pro, Project Pro, Visio, the internet and type 50-65 wpm

EMPLOYMENT HISTORY:

ADMINISTRATIVE ASSISTANT

Confidential, WASHINGTON, DC

COMPUTER INSTALLATION TECHNICIAN

Confidential, WASHINGTON, DC

RECORDS MANAGEMENT ANALYST

Confidential, LARGO, MD

QUALITY ASSURANCE SPECIALIST

Confidential, WEST HARTFORD, CT

GENERAL CLERK

Confidential, WASHINGTON, DC

GENERAL CLERK

Confidential, LARGO, MD

Responsibilities:

• Provide high - level administrative support to: all levels of Management (Deputy Assistants, Asst. CEO’s and Divisional/Branch Managers), by providing office services, (faxing, answering phones/questions), implementing administrative systems (tracking Confidential .’s, supplies, expenditures), policies (scheduling travel, accommodations), and monitoring administrative projects (mailings, research, presentations)
• Prepare invoices, reports, memos, letters, spreadsheets, presentations, letters, financial statements, correspondence, statistical reports, and other documents using the tools mentioned above
• .With knowledge of administrative and clerical procedures, I read, analyze, open, sort and distribute incoming/outgoing correspondence, faxes, email, memos, submissions, and reports to determine their significance and plan their response/distribution
• Managing files, retrieve /edit corporate/law documents, reports, designing forms ( Confidential ., trouble call, batch tracking) and other office procedures to ensure efficient operation
• Develop and maintained effective communications with upper-level management, supervisor and co-workers, customers, by telephone, in written form, email, or in person
• Ensure operation of equipment (computers, printers, telephones, scanners, fax, supplies, inventory level, calling for repairs, evaluating new equipment and techniques
• I successfully managed and controlled individual projects (assigned by the Deputy Assistant Secretary of Community Planning & Development-CPD-HUD and Assistant Deputy Director of Environmental Resources), by setting goals, determining needed resources/manpower, monitoring progress, inspecting and reporting on progress and completed jobs and ensured that projects were completed within their set target dates
• Greeted and control visitors to determine whether they should be given access to specific individuals