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It Consultant Resume

Capitol Heights, MD

OBJECTIVE:

An IT position that would take advantage of over 5 years of experience in networking, computer and systems installation, programming in various languages (e.g., Visual Basics, C++, etc) and providing exceptional customer service to clients.

SUMMARY:

  • Five years experience troubleshooting a wide range of computer issues and solving complex customer requirements
  • Possesses two s: Security+, and Network+
  • Refurbished computers for installation at a client site, allowing client to reinvestment saved funds into other programmatic needs
  • Provided on - site end user support on a broad scope of hardware and software problems, including troubleshoot network issues
  • Built and maintained workstations, and laptops; replaced and upgraded various peripherals, and components (e.g., Hard Disks, Processors, Network Cards, Memory chips)
  • Proficiently utilized diagnostic tools to assess and troubleshoot hardware and software performance to sustain the effective use of existing and newly implemented systems of technology
  • Proficient in translating technical jargon so nontechnical audience can easily understand system requirements and technical functionality

SPECIALIZED SKILLS:

  • Networking
  • TCP/IP
  • Internet
  • Windows Server 2003/2008
  • Windows98/ 2000/ XP/ Vista/ 7
  • Hardware installation
  • System upgrades
  • Desktop support
  • Linux
  • End user support
  • Local area Networks
  • DOS
  • MS office 2007/2010
  • Software installation
  • Computer assembly

WORK EXPERIENCE:

IT Consultant

Confidential, Capitol Heights, MD

Responsibilities:

  • Responsible for providing consulting services and advising on information technical projects that support various charitable events
  • Maintain and enhance existing system configuration, increasing end user productive by maximizing computer functionality and speed
  • Designed, test, and configured software and hardware to meet customer needs
  • Implemented solutions to maximize network productivity.
  • Performed system and infrastructure analysis, resulting in upgrades to existing hardware and software applications to support the business management of a non-profit organization
  • Refurbished computers for installation at a client site, allowing client to reinvestment saved funds into other programmatic needs

Customer Account Executive

Confidential, Largo, MD

Responsibilities:

  • Responsible for providing an exceptional customer experience, while troubleshooting technical issues relating telephony, computer, and cable network
  • Resolves nearly 100 percent of user connectivity issues without additional supervisory support, escalating issues when appropriate.
  • Provides timely customer service to user in response to incoming inquiries regarding system malfunctions.
  • Assesses customer problems, provides solutions, and, where appropriate, determines and dispatched the necessary second-tier support to resolve hardware issues at customer homes
  • Assists customers with connectivity issues, computer lockouts, and printer problems.
  • Resolves daily systematic and operational malfunctions, ensuring minimal loss of service inactivity.
  • Provides team leadership and liaison between technical support and management
  • Provides accurate information about products and new promotions to support increasing customer needs.
  • Maintains a professional, courtesy, and business like attitude toward customers.

Security Officer

Confidential, Washington, DC

Responsibilities:

  • Ensured employees and visitors followed proper entry protocols to building, including validation of identity and screening personal property
  • Performed security checks to ensure no security breaches of perimeters and protocols
  • Wrote daily reports of all activity involving security procedures
  • Work closely with Protective Service and Police Department to ensure no violation of security policies.

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