IT Consultant Resume Capitol Heights, MD - Hire IT People

OBJECTIVE:

An IT position that would take advantage of over 5 years of experience in networking, computer and systems installation, programming in various languages (e.g., Visual Basics, C++, etc) and providing exceptional customer service to clients.

SUMMARY:

Five years experience troubleshooting a wide range of computer issues and solving complex customer requirements
Possesses two s: Security+, and Network+
Refurbished computers for installation at a client site, allowing client to reinvestment saved funds into other programmatic needs
Provided on - site end user support on a broad scope of hardware and software problems, including troubleshoot network issues
Built and maintained workstations, and laptops; replaced and upgraded various peripherals, and components (e.g., Hard Disks, Processors, Network Cards, Memory chips)
Proficiently utilized diagnostic tools to assess and troubleshoot hardware and software performance to sustain the effective use of existing and newly implemented systems of technology
Proficient in translating technical jargon so nontechnical audience can easily understand system requirements and technical functionality

SPECIALIZED SKILLS:

Networking
TCP/IP
Internet
Windows Server 2003/2008
Windows98/ 2000/ XP/ Vista/ 7
Hardware installation
System upgrades
Desktop support
Linux
End user support
Local area Networks
DOS
MS office 2007/2010
Software installation
Computer assembly

WORK EXPERIENCE:

IT Consultant

Confidential, Capitol Heights, MD

Responsibilities:

Responsible for providing consulting services and advising on information technical projects that support various charitable events
Maintain and enhance existing system configuration, increasing end user productive by maximizing computer functionality and speed
Designed, test, and configured software and hardware to meet customer needs
Implemented solutions to maximize network productivity.
Performed system and infrastructure analysis, resulting in upgrades to existing hardware and software applications to support the business management of a non-profit organization
Refurbished computers for installation at a client site, allowing client to reinvestment saved funds into other programmatic needs

Customer Account Executive

Confidential, Largo, MD

Responsibilities:

Responsible for providing an exceptional customer experience, while troubleshooting technical issues relating telephony, computer, and cable network
Resolves nearly 100 percent of user connectivity issues without additional supervisory support, escalating issues when appropriate.
Provides timely customer service to user in response to incoming inquiries regarding system malfunctions.
Assesses customer problems, provides solutions, and, where appropriate, determines and dispatched the necessary second-tier support to resolve hardware issues at customer homes
Assists customers with connectivity issues, computer lockouts, and printer problems.
Resolves daily systematic and operational malfunctions, ensuring minimal loss of service inactivity.
Provides team leadership and liaison between technical support and management
Provides accurate information about products and new promotions to support increasing customer needs.
Maintains a professional, courtesy, and business like attitude toward customers.

Security Officer

Confidential, Washington, DC

Responsibilities:

Ensured employees and visitors followed proper entry protocols to building, including validation of identity and screening personal property
Performed security checks to ensure no security breaches of perimeters and protocols
Wrote daily reports of all activity involving security procedures
Work closely with Protective Service and Police Department to ensure no violation of security policies.

We provide IT Staff Augmentation Services!

It Consultant Resume

Capitol Heights, MD

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship