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Situation Manager Resume

Kansas City, MissourI

OBJECTIVE:

To pursue challenging positions within the Information Technology field that offers the opportunity for continued learning and professional growth.

SUMMARY:

  • Support, maintain and build Unix and AIX servers.
  • System Administrator Experience in Unix Solaris, AIX, HP - UX and VMS.
  • Experienced in Cisco Equipment.
  • Experience in Unix, VMS and AIX, HP-UX administration of servers includes users, terminals, printers, modems, and LAN/WAN management and file systems.
  • Experience with routers, hubs, bridges, terminal servers, and TCP.
  • Knowledge of T-1’s, 56K, and Frame relay circuits, CSU/DSU, routers, POTS, analog lease lines, modems and modem nest.
  • Advanced knowledge in cabling, wire management, patch panels and punch blocks.
  • Operation, Maintenance and support of the Fujitsu 9600XL Phone System
  • Experience in Windows, NT and 2000.

RELATED WORK EXPERIENCE:

Situation Manager

Confidential, Kansas City, Missouri

Responsibilities:

  • Provides Production Support for AIX, VMS, Citrix, Oracle/SQL Troubleshooting and Network issues; troubleshooting both client-reported issues and issues reported by monitoring software.
  • Provides assessment, management and (if needed) escalation of high and critical priority issues to re-establish client functionality in a timely manner to enhance client relationships for both Client-hosted and Cerner-hosted clients.
  • Manage production and non-production package installs and coordinate activities with essential Cerner and Executive associate on the Client side.
  • Work as Project Manager of a Group of System Engineers to ensure client is current on all service packs.
  • Lead participant in Confidential IRC consolidation project, with a focus on process improvement and cross-. Acts as a resource for knowledge sharing for new and existing associates.

Confidential

Sr. System Engineer

Responsibilities:

  • Provides production support across AIX/VMS/HPUX systems.
  • Create work plans for System Maintenance and perform implementation.
  • Performs troubleshooting duties for SEV1/2 incidents.
  • Lead Engineer for multiple Clients.
  • Create printers across VMS/AIX/HPUX Operating systems.
  • Create Chart servers for clients, manage password changes as a part of quarterly maintenances.
  • Act as SME for HACMP and Service Guard cluster management systems.
  • Create logical volumes as requested by the DBA.
  • Perform AIX/VMS and HPUX OS upgrades along with upgrades for other Millennium applications like MQ.
  • Communicate with C-Level execs in regards to present and future projects.

Confidential

Production Owner

Responsibilities:

  • responsible for keeping the Millennium system running at peak performance with the primary objectives of client satisfaction and system uptime. focuses on ease of maintenance, application performance, compatibility with existing systems, or network performance.
  • Consults with clients on environmental requirements and oversees the direction of the architecture as well as providing appropriate documentation.
  • Reviews software systems and data requirements as well as communications and response needs in order to facilitate computer hardware configurations to support them.
  • Ensures the integration of all aspects of software solutions. Consults on technical environment and hardware configuration decisions.
  • Reviews software systems and data requirements as well as communication and response needs and determines operating systems and languages needed to support them.

Network Operations Specialist

Confidential, Overland Park, Kansas

Responsibilities:

  • As a Network Operations Specialist performed II Tier support on Confidential ADSL Network.
  • Performed Provisioning and troubleshooting task for ADSL Customers on Confidential, Marconi (Fitl-a, Copper and MX), Alcatel, and Adtran Switches. created and tracked high severity tickets regarding network outages, hardware failures.
  • Performed routine maintenance on DSL DSLAMs and DLCs like: New card installs, DS3&T1 Rolls and system reboots.
  • Network using Netcool and resolved problems that netcool saw and used CCNA Level experience to troubleshoot network problems.

Project Manager

Confidential, Overland Park, Kansas

Responsibilities:

  • As a Situation Manager took overall responsibility for supporting the IT organization of Confidential and ensured that Severity 1 / Urgent issues are resolved in an expeditious manor to meet customer needs, expectations, and contractual Service Level Agreements (SLA).
  • Assumed the role as the one stop shop for all Severity 1 issues for all operational departments within Confidential .
  • Ensured that all Severity 1 issues in all environments (Production, Product Test,, and Development) are assigned to and currently worked by the appropriate individuals / groups across teams and vendors by paging out the appropriate groups to a designated bridge.
  • Used Administration knowledge of Unix Sun Solaris to troubleshoot and resolve complex problems in Unix Servers.
  • Position required Network Administration ability to troubleshoot and resolve highly complex network problems.
  • Took leadership of trouble tickets on bridges and drove the issue(s) to resolution.
  • Paged additional resources to the bridge as needed and escalated to Director level or above as needed to resolve issue in the most efficient way possible.
  • Used strong skills in technical, functional and interpersonal areas to provide additional ideals and to aggressively but adequately push the issue to resolution.
  • As a Situation Manager I demonstrated a clear understanding of client business needs and expectations when communicating with Confidential Management, and vendor’s personnel.

Web Hosting Analyst

Confidential, Kansas City, Missouri

Responsibilities:

  • Assess customer needs in Confidential Web Hosting and Collocation Environments.
  • Create technically sound high-level engineering. Administrator Knowledge of Sun Solaris (Unix) and Windows 2000/NT Operating Systems; Cisco equipment; Web server and database applications; and network/data center infrastructure is required for this position.
  • Was the point of contact for all technical information regarding Confidential ’s Web Hosting and Collocation products.
  • Confidential presentations via conference call coverings Confidential ’s VPN solution and Web Hosting architecture.
  • Confidential presentations for “C” Level Executives in support of sales teams.
  • Created technical diagram of the Confidential Switched and Fast Ethernet products (Visio) and was part of the group that outlined/defined Confidential ’s Collocation Product and was SME (Subject Matter Expert) for hosting collocation in the group.
  • Once contract was signed created the engineering planning letter that specifically outline who the customer web hosting was to be set up, IP Address range, how much power they were to use and how much bandwidth.

Technical Support Analyst

Confidential, Kansas City, Missouri

Responsibilities:

  • On a team of analyst who performed first level support for the network. Areas of support centered on monitoring and troubleshooting Cisco Routers/Firewalls and LAN/WAN connections.
  • When an issue arose created trouble ticket in Impact (Mainframe) and added notes so that the next analyst could work it.
  • The show ip interface brief command was used to check the status of all interfaces on the router.
  • Also used show int fastEthernet 0/0 (example) to check the status of this one interface.
  • Other commands were used like ping, tracert, sh ip access-list, and sh isdn. Once first level information was gathered, sent the findings to the next tier of Administrators for further analysis and troubleshooting.

Unix Administrator

Confidential, Kansas City, Missouri

Responsibilities:

  • Created new users and usage reports and checked status of the machines.
  • Interfaced directly with the customer of various sizes.
  • Worked with customers to fix configuration on machines and connectivity issues.
  • Used commands like ping, nslookup and trace route to establish if we on the Confidential side could reach the customer.
  • Provided Third Level Support on News Machines. Installed Sun Solaris Confidential Patches for OS Upgrades for versions 2.5 - 2.7 on Sun Servers by downloading the patches from the Sun Web Site and updated all cron jobs/PERL scripts to be Confidential compliant.
  • Performed remote maintenance with secure shell and OOB access.
  • Performed rudimentary System Administration functions on these Sun servers like: starting and stopping processes, Killing processes, making and renaming directories and changing permissions.
  • Duties also included watching the server health by using commands like: df to show the disk space available, du to show how much space is being used up by folders, and vmstat to show process, virtual memory, disk, trap and CPU activity.
  • Created network diagrams (Visio) on the news architecture.
  • Assisted in the design and implementation of the new News Network.

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