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Technical Analyst Resume

PROFESSIONAL SUMMARY:

Several years of OS/DOS professional programming experience with a strong financial institution background and extensive knowledge in application software. A results - oriented team player with strong analytical and problem solving skills effective in meeting customer needs.

TECHNICAL SKILLS:

HARDWARE: IBM 370/390 and OS Mainframe, IBM 8xxx/9xxx Series Mainframe.

SOFTWARE: ISPF, TSO, Expediter, Easytrieve, File Aid, DYL280, WAAPSDUT, VSAM, JCL, VRX, CA-7, COBOLOS/390, COBOL II, ASSEMBLER, DB2, CICS, UNIX, SOME C, Lotus Notes, MS Windows, MS Word, and MS Access.

EXPERIENCE:

Confidential

TECHNICAL ANALYST

Responsibilities:

  • Install 3rd party software releases, managing team of 1 Confidential and 3 offshore resources.
  • Managing and directing other team members within group while performing other assign technical task.
  • Worked with server groups responsible for installing WEB based Front-end and VB based front-end on Citrix server.
  • Work as a team player, perform problem solving task on a day to day basis which provide successful results for meeting client and/or user request.
  • Successfully increased revenue by approximately 8 million, with conversion of new client data.
  • Provide software support and development for internally generated software and customized third party software package. (Sungard)
  • Perform data conversions with data retrieved from various types of media.
  • Write up documentation for new and changed processes for JCL, Procedures, and both internal and customized source modules.
  • Perform on-call support for after-hours and weekends.

Confidential

ASSOCIATE SYSTEM ENGINEER

Responsibilities:

  • Provide software support for internally generated software programs and OEM software packages that have been adapted for Confidential on an Confidential 370/390 mainframe system.
  • Troubleshooting and resolving problems identified by customers, developing new software programs and making enhancements to existing programs.
  • Perform on-call support for after hours and weekends.

Confidential

SOFTWARE SUPPORT ANALYST

Responsibilities:

  • Work contract position with Confidential Corporation providing software support.
  • Troubleshooting and resolving both software and user issues for internal students and instructors.

Confidential

STRATEGIC/TECHNICAL SUPPORT

Responsibilities:

  • Provide technical support, troubleshooting and resolving both hardware and software issues/conflicts on Personal Computers.
  • Networking, installing and configuring software (proprietary, non-disclosure agreements involved). Work closely with end-users.
  • Very customer oriented, with excellent customer support skills.

Confidential

SR. PROGRAMMER ANALYST

Responsibilities:

  • Maintained and developed application software used to process approximately 20 Financial Institutions.
  • On a day to day basis performed system analysis for complex mainframe applications.
  • Analyzed, designed, developed, coded and implemented various computer programs and system enhancements
  • Developed and presented system documentation and specifications for end-users and department teams for various regulator changes and client improvements.
  • Solid communication skills interacted with customers and customer support group providing technical support on software features.
  • Responsible for projects involving modifications to the input/output application software along with Billing, Reporting, and Statement Programs.
  • Successfully translated regulatory requirements into effective and efficient system enhancements.
  • Assisted management in setting project priorities and establishing deadlines.
  • Provided technical skills while troubleshooting application programs.
  • Performed software development and maintenance on all phases of system software, including utilizing and handling ATM items for processing and reporting.
  • Created interface programs to provide detail information reporting to internal and external auditors.
  • Maintained Automated Clearing House application software and Secondary Market Mortgage Loan application software.

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