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It Service Desk Analyst Resume

Clinton, MS

SUMMARY:

Long term employment with a company that has a solid reputation and that offers great opportunities for advancement.

SKILLS:

MS Word, MS Excel, MS Power Point, MS Outlook, Windows XP, SQL, C Programming Jiro, Ladder Logic, Visual Basic.Net, SQL, Mercury Quality Center, Quick Test Professional

WORK EXPERIENCE:

Confidential, Clinton, MS

IT Service Desk Analyst

Responsibilities:

  • Resolves Technical Problems and Answers Queries by Telephone
  • In Support of all IT and Telecommunications Systems
  • Identifies, researches, and resolves technical problems
  • Respond to telephone calls and email requests for technical support
  • Documents, tracks and monitors the problem to ensure timely resolution

Confidential, Canton, MS

System Technician

Responsibilities:

  • Maintain Assigned Production Systems to Achieve Optimum Performance and Reliability
  • Scheduling and Planning Electronic/Electrical Job Orders
  • Repairing and/or Replacing Electronics
  • Set up, load and configure PC s as required.
  • Maintaining, Installing and Terminating Different Cables and Networks
  • Writing & Estimating Work Orders for up Coming Projects
  • Estimating Cost of Project
  • Assisting of Process Engineer in Upgrading, Design & Building of Projects

Confidential, Huntsville, AL

Software Systems Test Lead

  • The tests are written in order to check if the application behaves as expected
  • Ad - hoc Testing
  • Usability Testing
  • check if the application is ready for further major testing and is working properly without failing up to least expected level
  • Security Testing - find out how well the system can protect itself from unauthorized access
  • Dynamic analysis involves executing the code and analyzing the output.

Confidential, Hattiesburg, MS

Quality Assurance Test Engineer

Responsibilities:

  • Written test cases in order to check if the application behaves as expected
  • Ad - hoc Testing
  • Usability Testing
  • Check if the application is ready for further major testing and is working properly without failing up to least expected level
  • Security Testing - find out how well the system can protect itself from unauthorized access
  • Dynamic Analysis - Dynamic analysis involves executing the code and analyzing the output.
  • Testing Software Applications for Bugs and Defects
  • Use Quality Center for Execution and Documentation of Test Plans
  • Use Quality Center to Drive the Creation and Maintenance of Test Scripts
  • Quality Checks Contents
  • Expected Results
  • Pass/Fail Criteria
  • Ensure all System Requirements, Features and Functionalities are fully
  • Covered by Test Scenarios and Scripts
  • Partners with all Team Members Working on the Test Effort to Ensure
  • Participants are Adequately Trained on Testing

Confidential, Buffalo, NY

GIS Technician

Responsibilities:

  • Checking for Types of Utilities on Pole
  • Inventorying of all Other Devices on Utility Pole
  • Inspecting Mobile Homes and Travel Trailers for Livability
  • Dispatching Mobile Homes and Travel Trailers
  • Using LMS for Scanning Barcodes, Work Order Numbers, and VIN
  • Numbers on Mobile Homes and Travel Trailers That Are Dispatched
  • Using LMS to Check In and Out Travel Trailers Coming into and Leaving Repair Area
  • Performing PDIs (Pre-Delivery Inspection) on Incoming Travel Trailers

Confidential, Vicksburg, MS

Systems Engineer (CO-OP)

Responsibilities:

  • Maintain, Repair, and Setup of Computers
  • Maintain and Upgrade of Software on Computers
  • Terminating Cables for Computers
  • Checking and Replacing Network Cables

Confidential, Hattiesburg, MS

Systems Administrator

Responsibilities:

  • Maintain and Setup of Computers and Network
  • Upgrade Software on Computers
  • Update Student Union Web Page Daily

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