IT Service Desk Analyst Resume Clinton, MS - Hire IT People

SUMMARY:

Long term employment with a company that has a solid reputation and that offers great opportunities for advancement.

SKILLS:

MS Word, MS Excel, MS Power Point, MS Outlook, Windows XP, SQL, C Programming Jiro, Ladder Logic, Visual Basic.Net, SQL, Mercury Quality Center, Quick Test Professional

WORK EXPERIENCE:

Confidential, Clinton, MS

IT Service Desk Analyst

Responsibilities:

Resolves Technical Problems and Answers Queries by Telephone
In Support of all IT and Telecommunications Systems
Identifies, researches, and resolves technical problems
Respond to telephone calls and email requests for technical support
Documents, tracks and monitors the problem to ensure timely resolution

Confidential, Canton, MS

System Technician

Responsibilities:

Maintain Assigned Production Systems to Achieve Optimum Performance and Reliability
Scheduling and Planning Electronic/Electrical Job Orders
Repairing and/or Replacing Electronics
Set up, load and configure PC s as required.
Maintaining, Installing and Terminating Different Cables and Networks
Writing & Estimating Work Orders for up Coming Projects
Estimating Cost of Project
Assisting of Process Engineer in Upgrading, Design & Building of Projects

Confidential, Huntsville, AL

Software Systems Test Lead

The tests are written in order to check if the application behaves as expected
Ad - hoc Testing
Usability Testing
check if the application is ready for further major testing and is working properly without failing up to least expected level
Security Testing - find out how well the system can protect itself from unauthorized access
Dynamic analysis involves executing the code and analyzing the output.

Confidential, Hattiesburg, MS

Quality Assurance Test Engineer

Responsibilities:

Written test cases in order to check if the application behaves as expected
Ad - hoc Testing
Usability Testing
Check if the application is ready for further major testing and is working properly without failing up to least expected level
Security Testing - find out how well the system can protect itself from unauthorized access
Dynamic Analysis - Dynamic analysis involves executing the code and analyzing the output.
Testing Software Applications for Bugs and Defects
Use Quality Center for Execution and Documentation of Test Plans
Use Quality Center to Drive the Creation and Maintenance of Test Scripts
Quality Checks Contents
Expected Results
Pass/Fail Criteria
Ensure all System Requirements, Features and Functionalities are fully
Covered by Test Scenarios and Scripts
Partners with all Team Members Working on the Test Effort to Ensure
Participants are Adequately Trained on Testing

Confidential, Buffalo, NY

GIS Technician

Responsibilities:

Checking for Types of Utilities on Pole
Inventorying of all Other Devices on Utility Pole
Inspecting Mobile Homes and Travel Trailers for Livability
Dispatching Mobile Homes and Travel Trailers
Using LMS for Scanning Barcodes, Work Order Numbers, and VIN
Numbers on Mobile Homes and Travel Trailers That Are Dispatched
Using LMS to Check In and Out Travel Trailers Coming into and Leaving Repair Area
Performing PDIs (Pre-Delivery Inspection) on Incoming Travel Trailers

Confidential, Vicksburg, MS

Systems Engineer (CO-OP)

Responsibilities:

Maintain, Repair, and Setup of Computers
Maintain and Upgrade of Software on Computers
Terminating Cables for Computers
Checking and Replacing Network Cables

Confidential, Hattiesburg, MS

Systems Administrator

Responsibilities:

Maintain and Setup of Computers and Network
Upgrade Software on Computers
Update Student Union Web Page Daily

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It Service Desk Analyst Resume

Clinton, MS

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