Special Projects Command Center Consultant Resume

SUMMARY:

Polished IT Professional with 34 years of technical experience combined with outstanding leadership ability and creative problem solving skills in both strategic and tactical areas.
Effective organizational and time management skills, detail - oriented, excellent verbal and written communication with a strong background in analytical research and problem solving.
Provided hands-on support to ensure the day-to-day, on-time delivery of mission critical business applications, systems and initiatives.
Supported User/Customer demand at a high level by applying IT discipline knowledge and following Confidential .
Interacted with users at all levels: dealt directly with escalated requests and complaints, and was accountable in delivering and achieving positive results.
Delivered on the promise to provide effective and efficient services to build integrity and relationships with the users by establishing communication channels.
Accountable for metrics reporting (server counts, cost, and reductions)
Project, Risk, Application, Cost Avoidance Management and Capacity Planning
Maintained high level security standards and compliance
Performed storage and san management, backup, restore, and disaster recovery
Performed tape management functions including SLS and Tivoli Storage Manager
Expertise in using, installing, and troubleshooting mainframe hardware, OS and application software, and network services
Skills in multitasking, organization and time management

COMPUTER SKILLS:

Operating Systems: OpenVMS, Oracle, Sun Solaris, Linux, HP UNIX, Microsoft

Network Services: DNS, NFS, NTP, FTP, SSL

Software Network Protocols: DECNET, TCP/IP, OSI Model, Middleware

Operations: OpenVMS VAX/Alpha, HP UNIX, Linux, and Windows, CMDB

PROFESSIONAL EXPERIENCE:

Confidential

Special Projects Command Center Consultant

Responsibilities:

Created, managed, and solved HP Service Center IT trouble tickets.
Communicated with stores to identify and troubleshoot problems.
Managed Cisco Access Points on the TJX enterprise wireless network.
Installed WPA SSID encryption software on wireless markdown units, including keypads, scanners and printers.
Work with TCP/IP network configuration settings.
Second Project - Holiday Wellness Check
Ensured all inventory of equipment was functioning properly.
Updated software on infrastructure across North America including servers, point of sale units, handheld units, thin clients, touch screens, and debit card pin pads.
Third Project - Collaborate with Service Level 2 Helpdesk
Worked with HP Service Center to resolve trouble tickets.

Confidential

ITO Service Delivery Rep

Responsibilities:

Three-year lead on project mission to deliver and sustain accessible integrated OpenVMS revenue platforms, highly valued by HP and its partners.
Aligned worldwide enterprise services for internal and external customer consulting, outsourcing capabilities and service delivery.
Reduced/eliminated redundant applications.
Decommissioned obsolete hardware technology including inventory.
Monitored daily activities to minimize business interruptions.
Built a solid working relationship as the voice-of-the-customer representative.
Configured and maintained databases including Oracle, SQL, and MS Sharepoint platforms.
Provided both onsite and remote support.

Confidential

Technology Consultant

Responsibilities:

Developed performance measures with leadership teams, installed software processes, and achieved substantial cost savings across the world wide OpenVMS IT infrastructure.
Provided consulting services for non-IT clients.
Multi-vendor global platform services ranging from Sun OS, HP UNIX, Linux and OpenVMS management.
Provided all-around support, system performance appraisal and consultation for Sales, Marketing, Financial, and Administrative revenue stream businesses.
Basic knowledge of 4gl software products and Oracle database management.
Provided deep level support consisting of on-call 24x7 rotation commitment and escalation.
Provided SAS support for Marketing and Sales.

Confidential

Technology Consultant

Responsibilities:

Confidential

Operations Manager

Responsibilities: