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Special Projects Command Center Consultant Resume

SUMMARY:

  • Polished IT Professional with 34 years of technical experience combined with outstanding leadership ability and creative problem solving skills in both strategic and tactical areas.
  • Effective organizational and time management skills, detail - oriented, excellent verbal and written communication with a strong background in analytical research and problem solving.
  • Provided hands-on support to ensure the day-to-day, on-time delivery of mission critical business applications, systems and initiatives.
  • Supported User/Customer demand at a high level by applying IT discipline knowledge and following Confidential .
  • Interacted with users at all levels: dealt directly with escalated requests and complaints, and was accountable in delivering and achieving positive results.
  • Delivered on the promise to provide effective and efficient services to build integrity and relationships with the users by establishing communication channels.
  • Accountable for metrics reporting (server counts, cost, and reductions)
  • Project, Risk, Application, Cost Avoidance Management and Capacity Planning
  • Maintained high level security standards and compliance
  • Performed storage and san management, backup, restore, and disaster recovery
  • Performed tape management functions including SLS and Tivoli Storage Manager
  • Expertise in using, installing, and troubleshooting mainframe hardware, OS and application software, and network services
  • Skills in multitasking, organization and time management

COMPUTER SKILLS:

Operating Systems: OpenVMS, Oracle, Sun Solaris, Linux, HP UNIX, Microsoft

Network Services: DNS, NFS, NTP, FTP, SSL

Software Network Protocols: DECNET, TCP/IP, OSI Model, Middleware

Operations: OpenVMS VAX/Alpha, HP UNIX, Linux, and Windows, CMDB

PROFESSIONAL EXPERIENCE:

Confidential

Special Projects Command Center Consultant

Responsibilities:

  • Created, managed, and solved HP Service Center IT trouble tickets.
  • Communicated with stores to identify and troubleshoot problems.
  • Managed Cisco Access Points on the TJX enterprise wireless network.
  • Installed WPA SSID encryption software on wireless markdown units, including keypads, scanners and printers.
  • Work with TCP/IP network configuration settings.
  • Second Project - Holiday Wellness Check
  • Ensured all inventory of equipment was functioning properly.
  • Updated software on infrastructure across North America including servers, point of sale units, handheld units, thin clients, touch screens, and debit card pin pads.
  • Third Project - Collaborate with Service Level 2 Helpdesk
  • Worked with HP Service Center to resolve trouble tickets.

Confidential

ITO Service Delivery Rep

Responsibilities:

  • Three-year lead on project mission to deliver and sustain accessible integrated OpenVMS revenue platforms, highly valued by HP and its partners.
  • Aligned worldwide enterprise services for internal and external customer consulting, outsourcing capabilities and service delivery.
  • Reduced/eliminated redundant applications.
  • Decommissioned obsolete hardware technology including inventory.
  • Monitored daily activities to minimize business interruptions.
  • Built a solid working relationship as the voice-of-the-customer representative.
  • Configured and maintained databases including Oracle, SQL, and MS Sharepoint platforms.
  • Provided both onsite and remote support.

Confidential

Technology Consultant

Responsibilities:

  • Developed performance measures with leadership teams, installed software processes, and achieved substantial cost savings across the world wide OpenVMS IT infrastructure.
  • Provided consulting services for non-IT clients.
  • Multi-vendor global platform services ranging from Sun OS, HP UNIX, Linux and OpenVMS management.
  • Provided all-around support, system performance appraisal and consultation for Sales, Marketing, Financial, and Administrative revenue stream businesses.
  • Basic knowledge of 4gl software products and Oracle database management.
  • Provided deep level support consisting of on-call 24x7 rotation commitment and escalation.
  • Provided SAS support for Marketing and Sales.

Confidential

Technology Consultant

Responsibilities:

  • Client services representative for U.S. territories.
  • Disaster Recovery management.
  • Database management.

Confidential

Operations Manager

Responsibilities:

  • Responsible for maintaining various hardware and software equipment:
  • Microfiche
  • Payroll
  • Xerox, Lexmark, and HP printers

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