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Technician Resume

PROFILE:

IT Analyst, qualified and trained in all platforms, RedHat Linux Certified, fluent in HTML5, CSS, LUA, C/C++, full knowledge of all open - source solutions with more than 15 years experience in all related fields. With strong capabilities in troubleshooting all variants of Microsoft Windows (From XP to 8.1), all versions of Mac OS X and multiple flavors of Linux,. Additionally, my strength in VPNs and all VOIP configurations make me an invaluable asset in fast-paced offices in need of quick-growth as well as full-potential. With my help desk and nearly unmatched communication capabilities, both verbal and written, combined with strong analytical skills and solid and proven problem-solving techniques, I am a force to be reckoned with in the IT community.

EXPERIENCE:

Confidential

Technician

Responsibilities:

  • Retained countless customers through troubleshooting
  • Maintained top - statistics from day-one on the floor
  • Created the call-flow now used throughout all Confidential -retention call-centers
  • Responsible for all for all new Confidential employees hired Sept 18 th and their learning

Administrator

Confidential

Responsibilities:

  • Built a secure HTTPS, PHP/MySQL Frontend / Backend
  • Created an internationally de - centralized, load-based cloud-based backup
  • Maintained a private user base of well-over 160,000
  • Helped create a massive MySQL/ PHP backend now used in nearly all private torrent sites

Manager

Confidential

Responsibilities:

  • Operated a team of 40+ people for special financial services products
  • Managed high - volume, high capacity clients
  • Handled configuration of all newly deployed desks, including Avaya phone systems
  • Was responsible for all Sub-prime accounts while detailing all information in-regard to them
  • Served in several positions while here, such as Operations (IT) and management

Technician

Confidential

Responsibilities:

  • Repaired all types of consumer electronics, from TVs to PCs
  • Employee of the month, Jan 2003 for Service Plan Sales
  • Top PC Sales for months of Nov. 2002 and Dec. 2002
  • Helped roll - out new stores in Edmond, as well as Norman during my tenure, including phone systems

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