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Customer Support Representative Resume

Richmond, VA

SKILLS:

  • Customer service techniques
  • Organization skills
  • Effective oral and written communication skills
  • Proven decision making, problem solving and team building skillsLotus Notes, Outlook, SAP, CBMS, TRS, WMIS Office, Word, Power Point, Excel

WORK EXPERIENCE:

Confidential, Richmond, VA

Customer Support Representative

Responsibilities:

  • Responds to requests for technical assistance via phone and email
  • Diagnose and resolve technical Confidential software issues
  • Advise user on appropriate action
  • Follows standard help desk procedures
  • Administers help desk software Parature
  • Handles incident ticket updates, and incident ticket assignments
  • Identifies and escalate situations requiring urgent attention
  • Creates documentation for user guides
  • Stays current with system information, changes and updates

Confidential, Richmond, VA

IT Help Desk Coordinator

Responsibilities:

  • Responded to requests for technical assistance via phone
  • Diagnosed and resolve technical software issues
  • Researched questions using available information resources
  • Advised user on appropriate action
  • Followed standard help desk procedures
  • Administered help desk software
  • Redirected problems to appropriate resource
  • Identified and escalate situations requiring urgent attention
  • Tracked and route problems and requests and document resolutions
  • Stayed current with system information, changes and updates

Confidential, Richmond, VA

Customer Service Representative

Responsibilities:

  • Explain services to understand basic business/financial concepts
  • Assist customers with various other issues pertaining to their accounts like high bill inquires, connection of service and disconnects of service
  • Resolved customer issues pertaining to Gas and Electric billing
  • Excel in excellent customer service by having good stats with the company in my call work time, even after switching over and learning a new commodity electric
  • Ability to plan and prioritize work and manage multiple tasks simultaneously

Confidential, Richmond, VA

Wireless Consultant

Responsibilities:

  • Provided world - class service to store patrons by taking the time to pick out the best phone and phone plan with the customer. Also offering them different programs and accessories to go along with their phone.
  • Sold products and services to consumers, and actively solicited new customers through inside sales, outside events, and outbound marketing efforts
  • Used customer service ability, excellent communication skills, and strong computer knowledge to guide new customers through the purchasing decision and activation process and educate them about their new product and/or service

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