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Senior Technical Trainer Resume

Herndon, VA

SUMMARY:

Worked with Case Management and Business Process Management companies in the Cloud environment, to create and train customer solutions classes. Created custom customer, partner and internal training as well as documentation to using ADDIE to teach complex solutions. Worked with existing customers to ensure success with our product, to discover any issues and resolve them and to create new sales opportunity for company growth.

TECHNICAL SKILLS:

Technical Experience: SnagIt, Camtasia, Java, C++, Visual Basic, MS SQL Server, Oracle, SharePoint, Apache Tomcat, XML, HTML, WebLogic, WebSphere, Oracle BPM Studio, Oracle Business process Composer, Windows Web Service, Active Directory, LDAP, Windows Server, IIS. Verizon Cloud computing, DataRPM Predictive Analytics

EXPERIENCE:

Confidential, Herndon, VA

Senior Technical Trainer

Responsibilities:

  • Provide technical customer, employee and partner training on the Confidential entellitrack product suite a Case Management solutions company, using SnagIt and Camtasia to create custom documentation.
  • Create new classes for advanced technical training and new product delivery solutions.
  • Create customized classes for customers using the solution as configured for their environment.

Confidential, Falls Church, VA

Solution Engineer/Director of Training

Responsibilities:

  • Provide pre sales solution demonstrations for Business Process Management (BPM) a product which supports structured and unstructured processes on servers and the cloud.
  • Respond to RFP's to increase sales and qualify accounts.
  • Provide marketing with on line video presentations to display BizFlow features in the best company light.
  • Installed product on MS SqL, Oracle DB, and Apache Tomcat or Oracle WebLogic environments.
  • Provided classroom training for customers and partners to better operate our solution.
  • Provide pre sales solution and pre sales training for Disaster Recover (DR) and Contingency Operations Plans (COP) on the cloud environment.
  • Became DRII (Disaster Recovery Institute International) certified in first 3 months.
  • Working in pre sales to train users to work with the COOP solution and guide them through obtaining a clear and working COP and DR.

Confidential, Bethesda, MD

Pre Sales Engineer

Responsibilities:

  • Provided pre sales solution demonstrations for Content Lifecycle Management (CLM) and SAP financials on the cloud environment.
  • Provided installation support to set up product using MS API, IIS, Oracle, WebLogic and SharePoint.
  • Managed all government accounts to increase service contracts for Dept of State, Tri - Care Medical and National Association for Information Destruction.
  • Responded to Request for Information in order to direct sales energy and to increase sales opportunity for the Federal Team.

Confidential, Reston, VA

Pre Sales Engineer

Responsibilities:

  • Provided pre sales solution demonstrations of Change, Requirements and Testing Management for Federal accounts.
  • Designed a training session for perspective customers to become more familiar with Confidential solutions and to understand industry standard CM and RM.
  • Worked at trade shows and seminars to deliver Confidential solution messages for marketing team including creating key note brochures.

Confidential, Falls Church, VA

Pre Sales Engineer

Responsibilities:

  • Provided pre sales solution demonstrations for Change Management for commercial and federal accounts
  • Acquired ITIL certification for Help Desk Change Management.

Confidential, Herndon, VA

Pre Sales Engineer

Responsibilities:

  • Provided pre sales solution demonstrations for Confidential backup and failover systems.
  • Provided pre sales demonstrations of Confidential tape and disk drives.
  • Worked with prospects on backup solutions using SAN procedures to discover the best solution for that organization.

Confidential, Herndon, VA

Pre Sales Engineer

Responsibilities:

  • Provided pre sales solution demonstrations for a Java driven reporting tool for universities and biological firms.
  • Designed a sales script and demonstration environment for outside sales.
  • Provided seminar and trade show presentations to teach the value of three dimensional reporting.

Confidential, McLean, VA

Pre Sales Engineer

Responsibilities:

  • Provided pre sales solution demonstrations for Customer Relationship Management solution for commercial and federal customers.
  • Responded to requests for Information in order to increase sales opportunities.
  • Created a training program for new Sales Engineers and provided training at Confidential.

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