SUMMARY:

• Four years of experience diagnosing, building and repairing computersWorking knowledge of network architectures and installation
• Fundamental knowledge of Microsoft FrontPage, PowerPoint, Word and Excel
• Strong customer service skills
• Strong management skills which includes overseeing job assignments within the group, as well as scheduling and resolution of workload issues
• Able to learn new software quickly

RELATED EXPERIENCE:

Staff Field Engineer

Confidential, Alexandria, VA

Responsibilities:

• Team Lead for special projects group, managing a team of 25 technicians
• Performed data migration
• Liaison to Government representatives during deployment
• Activate restores from Avamar backup system
• Use of Active Directory to reset users passwords and to unlock users accounts
• Department of Defense wipe of surplus HDD’s
• Degaussing of server tapes

Field Engineer

Confidential, Reston, VA

Responsibilities:

• Worked close with a small team while doing data migration
• Troubleshoot hardware and software problems

Computer Technician

Confidential, Annandale, Virginia

Responsibilities:

• Diagnose laptop and desktop computers
• Removal of viruses, malware, and spyware
• Basic network troubleshooting
• Setup of wired and wireless printers
• Answering of phones and helping customers at the front desk
• Off - site support

Shift Lead

Confidential, Alexandria, Virginia

Responsibilities:

• Responsible for the proper maintenance of equipment
• In charge of Eco - Sure, a quality control protocol for the safety of customers
• Responsible for opening/closing the store