Staff Field Engineer Resume
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Alexandria, VA
SUMMARY:
- Four years of experience diagnosing, building and repairing computersWorking knowledge of network architectures and installation
- Fundamental knowledge of Microsoft FrontPage, PowerPoint, Word and Excel
- Strong customer service skills
- Strong management skills which includes overseeing job assignments within the group, as well as scheduling and resolution of workload issues
- Able to learn new software quickly
RELATED EXPERIENCE:
Staff Field Engineer
Confidential, Alexandria, VA
Responsibilities:
- Team Lead for special projects group, managing a team of 25 technicians
- Performed data migration
- Liaison to Government representatives during deployment
- Activate restores from Avamar backup system
- Use of Active Directory to reset users passwords and to unlock users accounts
- Department of Defense wipe of surplus HDD’s
- Degaussing of server tapes
Field Engineer
Confidential, Reston, VA
Responsibilities:
- Worked close with a small team while doing data migration
- Troubleshoot hardware and software problems
Computer Technician
Confidential, Annandale, Virginia
Responsibilities:
- Diagnose laptop and desktop computers
- Removal of viruses, malware, and spyware
- Basic network troubleshooting
- Setup of wired and wireless printers
- Answering of phones and helping customers at the front desk
- Off - site support
Shift Lead
Confidential, Alexandria, Virginia
Responsibilities:
- Responsible for the proper maintenance of equipment
- In charge of Eco - Sure, a quality control protocol for the safety of customers
- Responsible for opening/closing the store