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Staff Field Engineer Resume

Alexandria, VA

SUMMARY:

  • Four years of experience diagnosing, building and repairing computersWorking knowledge of network architectures and installation
  • Fundamental knowledge of Microsoft FrontPage, PowerPoint, Word and Excel
  • Strong customer service skills
  • Strong management skills which includes overseeing job assignments within the group, as well as scheduling and resolution of workload issues
  • Able to learn new software quickly

RELATED EXPERIENCE:

Staff Field Engineer

Confidential, Alexandria, VA

Responsibilities:

  • Team Lead for special projects group, managing a team of 25 technicians
  • Performed data migration
  • Liaison to Government representatives during deployment
  • Activate restores from Avamar backup system
  • Use of Active Directory to reset users passwords and to unlock users accounts
  • Department of Defense wipe of surplus HDD’s
  • Degaussing of server tapes

Field Engineer

Confidential, Reston, VA

Responsibilities:

  • Worked close with a small team while doing data migration
  • Troubleshoot hardware and software problems

Computer Technician

Confidential, Annandale, Virginia

Responsibilities:

  • Diagnose laptop and desktop computers
  • Removal of viruses, malware, and spyware
  • Basic network troubleshooting
  • Setup of wired and wireless printers
  • Answering of phones and helping customers at the front desk
  • Off - site support

Shift Lead

Confidential, Alexandria, Virginia

Responsibilities:

  • Responsible for the proper maintenance of equipment
  • In charge of Eco - Sure, a quality control protocol for the safety of customers
  • Responsible for opening/closing the store

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