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Client Solutions Administrator Resume

Centennial, CO

SUMMARY:

Passionate, results - driven science professional seeking to leverage my experience and passion towards a career in Project Management.Strong organizational, communication and people management skills. Demonstrated history of success hiring, training and mentoring lab personnel. Focused leader, adept at managing multiple tasks simultaneously in a fast-paced, deadline driven environment.

AREAS OF EXPERTISE:

  • Project Coordination
  • Laboratory Management
  • Biochemistry / Microbiology
  • Research & Development
  • Leadership / Team Building
  • Employee Training & Development
  • Clinical Trial Testing
  • Critical Thinking
  • Task Management
  • Cost Control
  • Data Analysis
  • Quality Control / Quality Assurance

PROFESSIONAL EXPERIENCE:

Client Solutions Administrator

Confidential, Centennial, CO

Responsibilities:

  • Managing MAX software administration
  • Setting up new clients in MAX and authorize related products and functionality
  • Training and preparing clients to self-manage MAX sessions
  • Add pool quantity to MAX based on client orders and calculate profile values for revenue recognition and provide documentation to Accounting as needed
  • Managing TEA-run client sessions (set-up, support, report printing, report shipping coordination)
  • Provide Confidential Learning / MAX Help Desk Support (Jira software)
  • Gathering end-user input and make recommendations
  • Management of order processing
  • Preparing quotes (Salesforce software) and invoices (Sage 50 software)
  • Processing sales orders
  • Managing price books
  • Providing service delivery management
  • Completing service agreements
  • Confirming logistics, facilitators, and post-event billing and invoice processing
  • Managing Master Certification awards processing
  • Providing virtual instructor-led training support
  • Providing administrative support for all Virtual Certifications, Accreditations, Certification Refreshers and Program Showcases
  • Preparing project confirmations for cadre and processing cadre invoices
  • Responding to participant inquiries
  • Assisting with management of timelines and deliverables
  • Providing fulfillment and inventory backup support
  • Providing back-up support to fulfillment team
  • Conducting inventory management and ordering
  • Participating in annual year end physical inventory count project

Forensic Scientist /Certifying Scientist

Confidential, Norristown, PA

Responsibilities:

  • Management of all prescription drug management (PDM) drug testing
  • Certifying negative and non-negative results using Analyst Software
  • Lead laboratory technicians
  • Managed Quality Control requirements
  • Troubleshooting of Liquid Chromatography/Mass Spectrometry data and Mass Spectrometer
  • Provided planning and prioritizing of rush samples
  • Ensuring interpreted results met all requirements of the clients

Lab Manager / Senior Lab Scientist

Confidential, Philadelphia, PA

Responsibilities:

  • Managed all daily aspects of laboratory operations and processes
  • Lead numerous clinical trials
  • Provided oversight of lab procedures and safety protocols
  • Hired, trained, and mentored lab personnel
  • Spearheaded the development and implementation of improved training processes for lab personnel, leading to increased productivity and enhanced efficiency.
  • Coordination of research resources
  • Directly responsible for sourcing new lab suppliers, resulting in a significant reduction in overall costs.
  • Coordinated microfluidic device manufacturing and conducted blood assays

Medical Specialist / Team Leader

Confidential, Bristol, PA

Responsibilities:

  • Managed daily laboratory operations
  • Providing oversight for urinalysis and enzyme immunoassay
  • Interpreted and processed data using MassHunter Data Acquisition Software
  • Managed Quality Control requirements
  • Troubleshooting of Liquid Chromatography/Mass Spectrometry and Analyzer
  • Administered proficiency tests
  • Hired, trained and mentored lab personnel
  • Utilized strong interpersonal communication and mentoring skills to boost morale and promote an enhanced team environment.
  • Coordination of laboratory supplies

Chemistry Scientist

Confidential, Hatfield, PA

Responsibilities:

  • Assisted with managing daily lab operations
  • Provided research and testing support
  • Coordinated timeframe for conducting testing
  • Conducted corrosive metal testing and interpreted test results
  • Completed final reports
  • Successfully delivered 90% of testing results to clients well before established deadlines while maintaining a high level of quality assurance and customer satisfaction.

Chemistry Lab Technician

Confidential, Audubon, PA

Responsibilities:

  • Performed various lab procedures
  • HPLC, measuring particle stability, size, suspensibility, pH, density, melting point, boiling point, and sieve analysis
  • Played a pivotal role in increasing lab functionality and efficiency by streamlining numerous lab processes.
  • Logged and inventoried samples/Assisted with lab organization

Microbiology Lab Technician

Confidential, Cinnaminson, NJ

Responsibilities:

  • Conducted standard and non-standard lab prep processes
  • Performed sample testing for Legionella, HPC, total coliform and fecal coliform
  • Provided prep support for fungi, bacteria and mold testing
  • Recorded and maintained scientific data
  • Assisted with inventory and quality control

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