Client Solutions Administrator Resume
Centennial, CO
SUMMARY:
Passionate, results - driven science professional seeking to leverage my experience and passion towards a career in Project Management.Strong organizational, communication and people management skills. Demonstrated history of success hiring, training and mentoring lab personnel. Focused leader, adept at managing multiple tasks simultaneously in a fast-paced, deadline driven environment.
AREAS OF EXPERTISE:
- Project Coordination
- Laboratory Management
- Biochemistry / Microbiology
- Research & Development
- Leadership / Team Building
- Employee Training & Development
- Clinical Trial Testing
- Critical Thinking
- Task Management
- Cost Control
- Data Analysis
- Quality Control / Quality Assurance
PROFESSIONAL EXPERIENCE:
Client Solutions Administrator
Confidential, Centennial, CO
Responsibilities:
- Managing MAX software administration
- Setting up new clients in MAX and authorize related products and functionality
- Training and preparing clients to self-manage MAX sessions
- Add pool quantity to MAX based on client orders and calculate profile values for revenue recognition and provide documentation to Accounting as needed
- Managing TEA-run client sessions (set-up, support, report printing, report shipping coordination)
- Provide Confidential Learning / MAX Help Desk Support (Jira software)
- Gathering end-user input and make recommendations
- Management of order processing
- Preparing quotes (Salesforce software) and invoices (Sage 50 software)
- Processing sales orders
- Managing price books
- Providing service delivery management
- Completing service agreements
- Confirming logistics, facilitators, and post-event billing and invoice processing
- Managing Master Certification awards processing
- Providing virtual instructor-led training support
- Providing administrative support for all Virtual Certifications, Accreditations, Certification Refreshers and Program Showcases
- Preparing project confirmations for cadre and processing cadre invoices
- Responding to participant inquiries
- Assisting with management of timelines and deliverables
- Providing fulfillment and inventory backup support
- Providing back-up support to fulfillment team
- Conducting inventory management and ordering
- Participating in annual year end physical inventory count project
Forensic Scientist /Certifying Scientist
Confidential, Norristown, PA
Responsibilities:
- Management of all prescription drug management (PDM) drug testing
- Certifying negative and non-negative results using Analyst Software
- Lead laboratory technicians
- Managed Quality Control requirements
- Troubleshooting of Liquid Chromatography/Mass Spectrometry data and Mass Spectrometer
- Provided planning and prioritizing of rush samples
- Ensuring interpreted results met all requirements of the clients
Lab Manager / Senior Lab Scientist
Confidential, Philadelphia, PA
Responsibilities:
- Managed all daily aspects of laboratory operations and processes
- Lead numerous clinical trials
- Provided oversight of lab procedures and safety protocols
- Hired, trained, and mentored lab personnel
- Spearheaded the development and implementation of improved training processes for lab personnel, leading to increased productivity and enhanced efficiency.
- Coordination of research resources
- Directly responsible for sourcing new lab suppliers, resulting in a significant reduction in overall costs.
- Coordinated microfluidic device manufacturing and conducted blood assays
Medical Specialist / Team Leader
Confidential, Bristol, PA
Responsibilities:
- Managed daily laboratory operations
- Providing oversight for urinalysis and enzyme immunoassay
- Interpreted and processed data using MassHunter Data Acquisition Software
- Managed Quality Control requirements
- Troubleshooting of Liquid Chromatography/Mass Spectrometry and Analyzer
- Administered proficiency tests
- Hired, trained and mentored lab personnel
- Utilized strong interpersonal communication and mentoring skills to boost morale and promote an enhanced team environment.
- Coordination of laboratory supplies
Chemistry Scientist
Confidential, Hatfield, PA
Responsibilities:
- Assisted with managing daily lab operations
- Provided research and testing support
- Coordinated timeframe for conducting testing
- Conducted corrosive metal testing and interpreted test results
- Completed final reports
- Successfully delivered 90% of testing results to clients well before established deadlines while maintaining a high level of quality assurance and customer satisfaction.
Chemistry Lab Technician
Confidential, Audubon, PA
Responsibilities:
- Performed various lab procedures
- HPLC, measuring particle stability, size, suspensibility, pH, density, melting point, boiling point, and sieve analysis
- Played a pivotal role in increasing lab functionality and efficiency by streamlining numerous lab processes.
- Logged and inventoried samples/Assisted with lab organization
Microbiology Lab Technician
Confidential, Cinnaminson, NJ
Responsibilities:
- Conducted standard and non-standard lab prep processes
- Performed sample testing for Legionella, HPC, total coliform and fecal coliform
- Provided prep support for fungi, bacteria and mold testing
- Recorded and maintained scientific data
- Assisted with inventory and quality control
