Senior Support Coordinator Resume Profile Georgia - Hire IT People

Senior team leader knowledgeable in all aspects of administrative support with strong organizational skills and aptitudes for efficiently assessing and prioritizing tasks. Looking to transition into a company that offers advancement opportunities and ongoing career progression by offering opportunities for professional development and growth.

Core Competen cies

Proficient in Microsoft Word and Excel	Creative problem solving abilities
Excellent editing/proofreading skills	Mentoring and coaching
Developing and implementing process improvement procedures	Meeting / Conference planning

Professional Experience

Confidential

Hired as Documentation Administrative Assistant October 1998. August 1999 transferred to Services Support Team and was promoted to Senior Support Coordinator within four years. From 2007 through 2010 performed the duties of Technical Scheduling Consultant and SOW Coordinator simultaneously.

Technical Scheduling Consultant

Technical Information Management

Provided technical data and guided clients with planning and executing software updates. Assessed clients technical environment and recommended requiredCoordinated hardware and software installations and software upgrades. Additional responsibilities
Services to achieve clients goals. Gathered technical specifications for potential work/services.

Service Coordination

Scheduled services for clients through identification of resource s based on request skills timeframe client preferences internal processes and project plan. Processed service engagements in scheduling tools.

Lead Entry and Management Activities

Entered service requests and reviewed and managed lead queues and updated/reassigned/close as necessary.

Support Call Entry and Management

Entered support requests into CRM and reviewed and managed support queues and updated/reassigned/closed as necessary.

Statement of Work SOW Coordinator

Gathered client requirements and prepared a Statement of Work to record expectations and details in CRM as a lead. Managed Statement of Work queues and updated/reassigned/closed as necessary. Additional responsibilities
Worked with internal SharePoint team to develop SOW request database. This database was later used as a model to create an IT Infrastructure Services request database and then to create a database for all Services Scheduling requests.
Confidential

Confidential

Assigned to assist in company-wide initiative. Duties included
Assisted R18 Migration Coordinator to guide over 700 clients through the migration process from Datatel s legacy operating system to latest operating system.
Fielded client questions and researched answers.
Coordinated monthly cohort meetings between R18 Migration Coordinator and clients. Worked with cross-divisional teams to enhance and improve the client migration experience.
Maintained project spreadsheet documenting client progress.

Services Support Administrative Assistant

Supported two Directors and Client Practice teams. Acted as Services Support Team point of contact for Vice President of Services Executive Assistant s/Administrative team manager s absence.
Monitored Services Support Team database and ensured that requests were assigned and closed in a timely manner.
Supervised and mentored new Services Support Team members contractors and interns.
Edited and formatted documents for the Professional Services Team including assessments learning guides and workshop materials letters and other client correspondence.
Coordinated materials for workshops presented at Datatel and at client sites and ensured that materials arrived in a timely manner.
Conducted Services Support Team orientations for new Professional Services Team members including instruction in the proper procedures for obtaining assistance from the Services Support Team and
providing training to aid in day-to-day tasks.
Accurately produced Division pipeline reports on a monthly basis.
Prepared travel documents for Datatel employees traveling to Canada.

Confidential

Documentation Administrative Assistant

Shipped documentation for on-site classes to clients.
Coordinated documentation shipments to Datatel s California classes.
Maintained inventory of all documentation and spreadsheet used to track quantity of documentation shipped monthly.
Performed quality assurance on all documentation received from the Reprographics Center.

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Senior Support Coordinator Resume Profile

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