Deskside Support Tech Resume

OBJECTIVE

Obtaining for the job position as help desk operator in corporation where I can use my motivation troubleshoot software problems and find out resources. To get a position that uses my business and computer skills, communication abilities as well as working experience to increase profit level of organization.

PROFESSIONAL EXPERIENCE

Confidential

Deskside Support Tech

Responsibilities:

Skilled in multiple tasks such as troubleshooting and administering Active Directory and other essential productivity apps, esp. on cloud platforms such as 0365.
Proficient in deploying and administering end users with items such as on and off boarding, new setup deployments, account creations and management.
Knowledgeable on networking, storage, and other key computing concepts. As well as OS agnosticity: proficient in Windows, MacOS, and *nix operating systems.
Comfortable with presenting highly technical concepts to non - technical (including C-levels) colleagues in a clear and professional manner.
Proficient in administering Mac and PC’s, VOIP and SIP phones and excellent customer service.

Confidential

IT Helpdesk

Responsibilities:

Provide 1st and 2nd level support
Maintain operating systems, application software and system management tools
Proactively ensure the highest levels of systems and infrastructure availability
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Maintain security, backup, and redundancy strategies Install, administer and troubleshoot computer software including Microsoft Operating Systems, MS Office suites, and organizational software programs
Participate in the operational support systems.
Report to management
Liaise with vendors and other IT personnel for problem resolution

Confidential

Deskside Support Tech\IMAC Tech

Responsibilities:

Data migration methods: manual and using Confidential 's POCs
Mapping network and local Printer, Assisting, Coordinating and leading on moves up to 500 clients
Imaging system XP,7, windows 8 and 10, installing software
Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/ peripherals of an IT network
Performing computer installation and operating system configuration in designated networks and domains
Administering and monitoring performance of LAN/WAN network using remote connected tools.
Maintaining the purchasing policy and ensuring that all purchases adhere to it.