Help Desk Field Technician Resume Profile,Shilling PA - Hire IT People

A BRIEF OVERVIEW

A Certified Technician with 14 years of experience providing technical support. Extensive experience with PC repair installation and configuration.
Current member of a team providing IT support for 4200 users at 90 sites as a Desktop Support Field Technician. Comprehensive experience providing hardware and software configuration and support for Windows OS users.
Excellent verbal and written communication skills. On-site Phone and Remote Support.
Seeking employment that provides new challenges and career growth.

MY SKILLS SPECIALTIES

In my current position I provide support for a diverse range of facilities and issues. Sites we provide service to include healthcare facilities social services traditional office buildings and schools including Saint Charles Seminary .
MS Windows XP Vista 7 8 Mac OS X iOS MS Office 2003 -2013 including Outlook profile configurations LAN/WAN connectivity End user support TCP/IP Routers Wi-Fi Switches Patch Panels CAT5 wiring Network Connectivity User Account Setup/Configuration Windows Outlook Ticketing/Work Order Applications Track-It Spiceworks Printer installation local network Mobile Devices iPhone iPad Android tablets smartphones configuration repair Remote Desktop Assistance PC hardware configurations and upgrades. AD Password resets Cisco IP Phone installation OS Imaging SysPrep Command Prompt Troubleshooting Technical Writing Standard Operating Procedures Desktop Notebook Mobile Device repair Custom PC configuration. Building custom desktop PCs since 1994 Virus Removal McAfee Sophos Malwarebytes Stinger SpyBot VPN Cisco Secure Mobility Juniper Data Recovery EaseUS Recuva Pandora Recovery SMART Boards Carts Audio Video systems Novell Netware Client Graphic Design Photoshop Illustrator Dreamweaver Visio - Not 100 inclusive. List provides a general overview of average issues encountered.

Confidential

Help Desk Field Technician Providing onsite telephone and remote desktop hardware and software support for 4500 users at 90 sites in 4 counties including critical healthcare systems Installed configured and supported desktops laptops tablets mobile devices printers touchscreen kiosks and networking hardware Created and authored technical writing for standard operating procedures SOPs for a variety of mission critical tasks Provided training for new team members Used time management skills to effectively complete assigned tickets Worked closely with other team members and departments to accomplish assignments.

REPAIR TECHNICIAN

Confidential

Providing desktop support PC repairs custom PC builds/designs small network support web/graphic design and mobile device repairs as a means of generating supplemental income.

Confidential

Senior Collector Collected debts on 1st 2nd mortgages auto finance and personal loans Negotiated repayment plans and loan modifications Trained new employees Researched and resolved customer disputes through carefully analyzing contacts Worked cooperatively with other departments to resolve issues and provide customer service.