SUMMARY:

• Information Technology Specialist
• Innovative and results - driven Information Technology Support Specialist offering 15+ years' achievement in diverse industries. Leverage strong analytical, collaborative and decisive leadership skills to resolve all hardware, software and networking issues in a timely manner.
• World-class individual able to translate complex technical concepts into actionable strategy.
• Possess stellar communication and customer service skills.
• Lead a team with handling over 40 computer migrations a night.
• Served as the primary lead at a remote site for pilot migrations.
• Promoted from Technician to Team Lead within two weeks of starting with the project.

SKILLS:

Experienced with administrative tasks and duties utilizing: Microsoft Office Suite software to improve efficiency and production

EXPERIENCE:Confidential, Catonsville, MD

Helpdesk Support

Responsibilities:

• Troubleshoot and diagnose hardware and network issues for company employees.
• Assist users with issues and instruction following migration from Windows XP work environment to a Windows 7 work environment.

Confidential

Tech Support Agent

Responsibilities:

• Assist customers with technical issues with software purchased from company.

Confidential, Baltimore, MD

Team Lead

Responsibilities:

• Responsible for managing team through migration of desktop and laptop systems from Windows XP to Windows 7 Enterprise environments.
• Demonstrated ability to handle extreme pressure which lead to a quick promotion to Team Lead.

Confidential, Bel Air, MD

Computer Technician

Responsibilities:

• Troubleshoot, repair and Maintain computer systems for students, faculty and staff throughout the campus.
• Assist in the migration of users from Novell systems to Microsoft based network.

Confidential, Essex, MD

Helpdesk Support Technician

Responsibilities:

• Provide technical assistance and support to Confidential at Confidential in support of new software pushed out to client users.

Confidential, Nottingham, MD

Geek Squad Consultant

Responsibilities:

• Provide technical support for computers regarding their electronic devices including personal computers and tablets.

Confidential, Baltimore, MD

Helpdesk Support Technician

Responsibilities:

• Provide technical assistance and support to Aegon, a multinational life insurance, pensions and asset management company.
• Troubleshoot and assist in the rollout of new web - based application and associated local software.

Confidential, Washington, DC

System Administrator

Responsibilities:

• Set up, configur, and support both internal and external networks.
• Install, configur, operate, and maintain system hardware and software and related infrastructure, including applications, security and network configurations.
• Assist project teams in determining needs, procuring resources defining benefits, and developing and executing technical strategy.
• Identify, isolate and resolve all performance - related issues and provided technical support and guidance to end-users.
• Worked closely with and reported directly to the Site Lead.
• Served as Lead Tech on cross-functional team that built and maintained new workstation.

Confidential, Washington, DC

Helpdesk Support Technician

Responsibilities:

• Transferred to Lockheed from Blackstone, a subcontractor on large Confidential project, upon receiving Top Secret/SCI security clearance.
• Provided technical support and documented, monitored, and resolved all related issues.
• Reorganized Confidential bench work place and storage facility to improve efficiency of response; performed imaging of workstations to prepare them for deployment.
• Responded to ~30 trouble tickets - technical issues requiring on-site attention - per month.
• Consolidated and delivered technician reports to supervisor for review.