SUMMARY:

I am seeking employment where as my skills and experiences may be utilized to benefit both my employer and my career advancement. I have a positive attitude and can communicate easily with others. I enjoy the challenge of a problem - solving task. I am self-motivated.

WORK HISTORY:

Technical Administrator

Confidential, West Des Moines, IA

Call Center Customer Service

Confidential, Urbandale, IA

Sales & Customer Service

Confidential, Indianola, IA

Student

Confidential, Des Moines, IA.

Manager / Sales Specialist

Confidential, West Des Moines, IA.

Home Maker /Business Consultant

Confidential, Des Moines, IA

Responsibilities:

• I have thirty years in customer service and sales. Some of which were in management.
• I have over six years of technical and wireless service.
• Helping employees with technical issues they may be having in their work environment.
• Resetting passwords and unlocking accounts for employees.
• Using workstation profiles, remote access, troubleshooting programs and connecting printers for employees.
• Working with active directories and protocols to assist employees.
• Working with protection software and physical security.
• Ensuring that the employees and consumer are receiving the highest quality in ID protection during their financial transactions.
• Assisting the consumer with their identity protection plan that their financial institution provided.
• Explaining how to read and understand their credit report.
• Answering the consumer’s questions about different scenarios that impact credit scores.
• Assisting the consumer with filling of a dispute they may have with one or more the three major credit bureaus.
• Enrolled in IT program June of 2006 as a full time student.
• Completed phases in hardware, the configuring of Microsoft Windows and Linux programs.
• The setup of dual boot operating systems and how to troubleshoot OS and hardware related problems.
• Create network shared drives and permissions to control access to these drives.
• Knowledge of networking and security with administrative rights
• Retailing wireless phone service to the public consumer.
• Consulting on a personal level to assess their needs and provide the most accurate phone and calling plan to ensure satisfied customers.
• Daily operations of the retail store from open to close.
• Understand of the networking of franchises to keep my store in the communication loop.
• Skills in costing and billing of a service.
• Monitoring all aspects of a business.
• The payroll and the impact it has on business overhead.
• Handling of money and banking responsibilities.
• Inventory control and ordering of product. Quarterly and annual projections. Advertising and marketing ideas that can increase revenue.