Specialized Technical Support Agent with 5 years of Cloud technology support (including Confidential ). Experienced Help Desk Support Agent with 12 years’ experience and 2.5 years of Team Leadership.
- Cloud Technologies (including AWS, azure, basic office 365 apps, PowerShell, Intune, server
- 2012, server 2008, messaging and archiving, migrations, etc.).
- 3 years imaging experience with PXE boot, and SCCM.
- 5 years’ experience with hardware (I.E. replacing hard drives, motherboards, and memory for imaging and repair purposes).
- 5 - 6 years’ experience with Active directory (i.e. building and creating profiles, changing permissions, moving domains, remediation after migrations and moving data from databases).
- Sufficient in sql scripting but not programming.
IT specialist/house manager
- Basic technical support including solving basic email issues, SharePoint issues, O365 issues and email requests
- Also, night manager for residents
- pre-migrations using sql scripts, batch migrations and post migrations scripting, user profile management and mailbox data completion support of cloud office 365 and client apps including project, Intune, access virtual environment citrix 6 and 7 with office 365 ticketing management using Jira, and Azure portal.
- Agile management environment profile remediation, messaging, and data support through exchange 2007 and 2012 servers including profile permissions, security, set ups, folder trees and permission set up. active directory support in a hybrid environment both locally and through the cloud.
- Setting up conditional access policies for devices, profiles, and users.
- Setting up printers and scanners with smtp relays and user profiles with badges
- ADFS management and creation for cloud active directory
- Managing users from on prem active directory and cloud active directory using both the management portals and client AD/LDAP
- Migrating old sharepoint sites to new sharepoint sites using Confidential sharepoint migration tool and sharegate.
- Moving data from one drive to sharepoint, from old sharepoint to new sharepoint sites, and from shared mailboxes to Confidential teams
- Migrating users from skype 2013 to skype O365 and teams
- Setting up team sites for different departments and troubleshooting errors as they occurred.
Help Desk Administrator
- Managed and Maintained IT Help Desk that was responsible for the maintenance of all IT and infrastructure related services for 2000 users.
- Responsible for the setup, deployment, and administration of computers.
- Administer and manage Users in Exchange, and Blackberry Enterprise Portal and User Interface.
- Setup and deployment and troubleshooting of smart phones including Mobile Device Management systems for Blackberry Enterprise and AirWatch.
- Created, modified, and removed Active directory accounts as requested by HR, and Network Administrator.
- New hire device set up, profile creation, and permission set up.
- Improved and created processes and procedures to improve quality and productivity in help desk and team.
- Created and Implemented an inventory management system for internal hardware and equipment using Excel and Solarwinds syncing with SCCM.
- Consistently maintained customer Service Level Escalation for 2000+ users.
O365 Solution Specialist
- Support of O365 cloud Products for 60 million+ enterprise and business clients, both domestic and international using Confidential Office Tools including word, excel, and one note. Also using tools like VPNs, remote desktop, and PowerShell (modules, and standard versions).
- Support of enterprise clients in both cloud, and hybrid environments needing assistance with migrations and software support, excluding on prem clients.
- Support of all cloud migrations including legacy office migrations (express), batch (staged) migrations, and local to exchange migrations while obtaining local servers as well as full migrations from local to exchange servers (hybrid).
- Support of all cloud applications including, Intune, yammer, excel, project, access, word, outlook, and HYBRID environment software including Azure, Active directory, and ADFS.
- ADFS and ADD creation and set up for enterprise and business clients
Technical Support Lead
- Schedule Refreshes with Confidential / contract users.
- Inventory management of assets (monitors and PCs) using excel and SCCM.
- Imaging of new PCs using Pixie Boot, wiping of legacy assets using Gdisk.
- Strong use of Confidential 2013 (excel, outlook, Word,info path).
O365/Exchange Migration Specialist
- Migration and remediation of single users using batch migration, O365 admin console,
- Exchange admin console, and Staged migrations of Confidential employees
- Using Active Directory, Azure modules and Exchange management console.
- Subject Matter Expert in Message solutions / Cloud fax / Secure online backup / MacAfee SaaS.
- Troubleshooting using both Platform and Software As a Service.
- DNS management and support Webhosting, web application support including escalations and domain support.
- Software troubleshooting (Site builder, GoMobi, WordPress, Joomla, Asigra, Cloud fax to email).
- Confidential office 365 administrator and support (including Confidential migrations)