CAREER SUMMARY:

Offering a diverse background in networking technology troubleshooting and maintenance along with Microsoft and . Accompanied by a professional work ethic, strong attention to detail and an ability to produce top - quality results in deadline driven environments. Currently seeking full time employment in a desktop support, network administration or related position.

TECHNICAL SKILLS:

Microsoft Windows 2003/2008 Pro/Server/Vista/XP installation and configuration, Active Directory administration and design, DNS, DHCP, Routing, Remote Access, TCP/IP and troubleshooting network connectivity, Windows 2003/2008 Network Infrastructure, Windows 2003/2008 Directory Services, Windows 2003 Network Environment, Windows 2003 Directory Services Infrastructure, Windows 2003 Network Security, LAN/WAN, routers, switches, hubs, firewall, fault tolerance, network security, RAM, hard drives, basic network security, server administration and network protocols, Netbackup and Backup Exec Tape backup software

EMPLOYMENT HISTORY:

Confidential, Bethesda / Rockville, MD

Network Support Technician

Responsibilities:

• Coordinate with vendors when necessary to resolve technical issues
• Manage queue based requests for technical assistance in accordance with SLA's
• Created and managed user accounts in AD, Exchange and VOIP phone system
• Assist with Asset Management; purchasing of hardware and software
• Troubleshoot end to end networking issues
• Create and analyze reports for Senior Leadership
• Responsible for daily, weekly and monthly tape backup Confidential and storage
• Managed VOIP phone system setup, troubleshooting and client distribution
• Respond to 2nd level escalations of Help Desk generated tickets
• Designed and implemented new hunt group options for VOIP phone system
• Aided in company wide Domain migration
• Designed and managed scheduling system for coordinated use of company shared services

Confidential, Hanover, MD

Key Operator/Equipment Coordinator

Responsibilities:

• Managed a fleet of multifunction devices (MFD) on 3 building corporate campus
• Inventory and order toner, paper and parts for a variety of MFD
• Handle technical support calls from national field offices that require troubleshooting MFD usage and networking problems
• Coordinate MFD moves, installations and removals
• Track and record up time levels for MFD fleet then generate efficiency analysis reports
• Train client users on MFD usage and advanced functions
• Perform general maintenance on MFD
• Developed remote data collection procedures for MFD fleet
• Defined key operator job responsibilities and created policies and procedures for local corporate campus
• Created and designed print materials for use in corporate and field office users

Confidential, Bristow, VA

Support Technician

Responsibilities:

• Rack, configure, and image property servers and switches in farm environment
• Troubleshoot and repair connectivity, hardware and software issues
• Establish and maintain connectivity through cable runs and spine maintenance
• Maintain and update database with server/switch information
• Monitor and update Job Ticket tracking system