Network Support Technician Resume Bethesda / Rockville, MD - Hire IT People

CAREER SUMMARY:

Offering a diverse background in networking technology troubleshooting and maintenance along with Microsoft and . Accompanied by a professional work ethic, strong attention to detail and an ability to produce top - quality results in deadline driven environments. Currently seeking full time employment in a desktop support, network administration or related position.

TECHNICAL SKILLS:

Microsoft Windows 2003/2008 Pro/Server/Vista/XP installation and configuration, Active Directory administration and design, DNS, DHCP, Routing, Remote Access, TCP/IP and troubleshooting network connectivity, Windows 2003/2008 Network Infrastructure, Windows 2003/2008 Directory Services, Windows 2003 Network Environment, Windows 2003 Directory Services Infrastructure, Windows 2003 Network Security, LAN/WAN, routers, switches, hubs, firewall, fault tolerance, network security, RAM, hard drives, basic network security, server administration and network protocols, Netbackup and Backup Exec Tape backup software

EMPLOYMENT HISTORY:

Confidential, Bethesda / Rockville, MD

Network Support Technician

Responsibilities:

Coordinate with vendors when necessary to resolve technical issues
Manage queue based requests for technical assistance in accordance with SLA's
Created and managed user accounts in AD, Exchange and VOIP phone system
Assist with Asset Management; purchasing of hardware and software
Troubleshoot end to end networking issues
Create and analyze reports for Senior Leadership
Responsible for daily, weekly and monthly tape backup Confidential and storage
Managed VOIP phone system setup, troubleshooting and client distribution
Respond to 2nd level escalations of Help Desk generated tickets
Designed and implemented new hunt group options for VOIP phone system
Aided in company wide Domain migration
Designed and managed scheduling system for coordinated use of company shared services

Confidential, Hanover, MD

Key Operator/Equipment Coordinator

Responsibilities:

Managed a fleet of multifunction devices (MFD) on 3 building corporate campus
Inventory and order toner, paper and parts for a variety of MFD
Handle technical support calls from national field offices that require troubleshooting MFD usage and networking problems
Coordinate MFD moves, installations and removals
Track and record up time levels for MFD fleet then generate efficiency analysis reports
Train client users on MFD usage and advanced functions
Perform general maintenance on MFD
Developed remote data collection procedures for MFD fleet
Defined key operator job responsibilities and created policies and procedures for local corporate campus
Created and designed print materials for use in corporate and field office users

Confidential, Bristow, VA

Support Technician

Responsibilities:

Rack, configure, and image property servers and switches in farm environment
Troubleshoot and repair connectivity, hardware and software issues
Establish and maintain connectivity through cable runs and spine maintenance
Maintain and update database with server/switch information
Monitor and update Job Ticket tracking system

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Network Support Technician Resume

Bethesda Rockville, MD

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