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Help Desk Web Support Resume

Richmond, VA

OBJECTIVE:

To obtain a position that will allow me to utilize my and technical ability with opportunities for advancement.

SUMMARY:

  • Work well in team or independent environments
  • Have excellent problem solving skills
  • Effective communication skills - written and oral
  • Hard working and willing to learn
  • Perform Virus Scans and Install latest updates
  • Perform Backups
  • Perform Disk Error Checking
  • Defrag Files
  • Perform System Restore
  • Fix Internet Explorer & Printer Errors
  • Fix Blue Screen of Death

COMPUTER SKILLS:

  • HTML
  • XML
  • Dream weaver
  • Adobe Photoshop
  • JSP
  • Visual Basic
  • JavaScript
  • Director MX
  • SQL
  • ASP.NET
  • Word, Excel
  • PowerPoint, Access
  • Windows 98/2000/XP/Vista
  • Linux/Unix
  • Active Directory
  • Router Configuration
  • Tcp/ip, Dns,
  • Client/Server, VM
  • Dos commands
  • Folder permissions/Group policies
  • Dhcp scopes
  • Event viewer
  • Visual Studia.Net Suite
  • Microsoft SQL Server
  • Crystal Reports

WORKING EXPERIENCE:

Confidential, Richmond, VA

Help Desk Web Support

Responsibilities:

  • Reset Passwords/Cad Tool & CA identity Manager
  • Search through multi IBM mainframes using commands
  • Escalate detailed tickets to tier 2 support
  • Document info using Microsoft word
  • Attend weekly meeting with coworkers & managers
  • IE, Firefox, Google Chrome, Safari
  • Checking email/Microsoft outlook for Outages and other issues
  • Sc form & Service Center ticket application
  • Communicate with coworkers using Microsoft Lynx
  • Help members navigate through Anthem Websites
  • Solve complex web problems so member can interact with their account
  • Help members get back into applications
  • Transfer and conference calls
  • Poc, Mcw, Cirs,
  • Identify and fix application errors
  • Assist Doctors, Super users, GBA with their profile registration

Confidential, Richmond, VA

Hardware Technician

Responsibilities:

  • Solve issues dealing with card reader
  • Solve issues dealing with check reader
  • Solve issues dealing with receipt printer
  • Making sure printers turn on
  • Taking pictures of pcs in building

Confidential, Richmond, VA

Data Entry Tech

Responsibilities:

  • Recording printer information
  • Printing out configuration sheets for printers
  • Entering printer info into xtm website
  • Reading floor maps & marking printer locations on floor maps

Confidential

Pc Tech

Responsibilities:

  • Adding pcs and monitors to inventory
  • Testing monitors
  • Moving pcs to different cubicles

Confidential, VA

PC Tech

Responsibilities:

  • Setting up HP Pcs
  • Setting up card reader
  • Setting up paycheck reader
  • Setting up receipt printer
  • Replacing old monitors, keyboards, and mice
  • Recording serial numbers, ip address, and other info.
  • Imaging using Ghost
  • Testing card reader and paycheck reader
  • Installing software and updates
  • Connecting pcs to network printer
  • Connecting cables to laptops
  • Connecting security cables to laptops
  • Inventory
  • Replace plastic on laptops
  • Repair LCD screens
  • Replacing hard drives
  • Repair keyboards
  • Replace system board
  • Replace heat sink & cpu fan
  • Replace inverter
  • Replacing bad ram
  • Fixing wireless issue
  • Fix random shut downs
  • Fix blue screens
  • Fix speaker issues
  • Fix freezing issues
  • Fix over heating problems
  • Fix mouse issue

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