OBJECTIVE:

To obtain a position that will allow me to utilize my and technical ability with opportunities for advancement.

SUMMARY:

• Work well in team or independent environments
• Have excellent problem solving skills
• Effective communication skills - written and oral
• Hard working and willing to learn
• Perform Virus Scans and Install latest updates
• Perform Backups
• Perform Disk Error Checking
• Defrag Files
• Perform System Restore
• Fix Internet Explorer & Printer Errors
• Fix Blue Screen of Death

COMPUTER SKILLS:

• HTML
• XML
• Dream weaver
• Adobe Photoshop
• JSP
• Visual Basic
• JavaScript
• Director MX
• SQL
• ASP.NET
• Word, Excel
• PowerPoint, Access
• Windows 98/2000/XP/Vista
• Linux/Unix
• Active Directory
• Router Configuration
• Tcp/ip, Dns,
• Client/Server, VM
• Dos commands
• Folder permissions/Group policies
• Dhcp scopes
• Event viewer
• Visual Studia.Net Suite
• Microsoft SQL Server
• Crystal Reports

WORKING EXPERIENCE:

Confidential, Richmond, VA

Help Desk Web Support

Responsibilities:

• Reset Passwords/Cad Tool & CA identity Manager
• Search through multi IBM mainframes using commands
• Escalate detailed tickets to tier 2 support
• Document info using Microsoft word
• Attend weekly meeting with coworkers & managers
• IE, Firefox, Google Chrome, Safari
• Checking email/Microsoft outlook for Outages and other issues
• Sc form & Service Center ticket application
• Communicate with coworkers using Microsoft Lynx
• Help members navigate through Anthem Websites
• Solve complex web problems so member can interact with their account
• Help members get back into applications
• Transfer and conference calls
• Poc, Mcw, Cirs,
• Identify and fix application errors
• Assist Doctors, Super users, GBA with their profile registration

Confidential, Richmond, VA

Hardware Technician

Responsibilities:

• Solve issues dealing with card reader
• Solve issues dealing with check reader
• Solve issues dealing with receipt printer
• Making sure printers turn on
• Taking pictures of pcs in building

Confidential, Richmond, VA

Data Entry Tech

Responsibilities:

• Recording printer information
• Printing out configuration sheets for printers
• Entering printer info into xtm website
• Reading floor maps & marking printer locations on floor maps

Confidential

Pc Tech

Responsibilities:

• Adding pcs and monitors to inventory
• Testing monitors
• Moving pcs to different cubicles

Confidential, VA

PC Tech

Responsibilities:

• Setting up HP Pcs
• Setting up card reader
• Setting up paycheck reader
• Setting up receipt printer
• Replacing old monitors, keyboards, and mice
• Recording serial numbers, ip address, and other info.
• Imaging using Ghost
• Testing card reader and paycheck reader
• Installing software and updates
• Connecting pcs to network printer
• Connecting cables to laptops
• Connecting security cables to laptops
• Inventory
• Replace plastic on laptops
• Repair LCD screens
• Replacing hard drives
• Repair keyboards
• Replace system board
• Replace heat sink & cpu fan
• Replace inverter
• Replacing bad ram
• Fixing wireless issue
• Fix random shut downs
• Fix blue screens
• Fix speaker issues
• Fix freezing issues
• Fix over heating problems
• Fix mouse issue