FMS Engineer, Resume,

SUMMARY:

4+Years of experience in troubleshooting of Windows Desktop O/S and other Desktop Applications, Maintaining around 2000+ Desktops and Laptops.
Understanding of Linux
Managing Small to Medium Projects involving improvement in Service Delivery and meeting SLAs
Responsible for ensuring incidents and changes are resolved wifin teh agreed Time Scale set out by teh service level agreements.
Ability of multitasking in a fast - paced environment, while maintaining an emphasis on quality.
Ability to attend teh frequently asked question by user and give appropriate solution for dat problem.
Installation of Server Operating systems: Server 2003, 2008, 2008 R2 & 2012
Creating OS Image wif standard software’s and deploying on Desktops & Laptops
Handling AD tools for domain related issues.
Worked on ticketing tools like Facets & Remedy.
Consistent presentation of a professional image, both on teh phone and in person.
Positive feedback from teh clients regarding service provided.

PROFESSIONAL EXPERIENCE:

FMS Engineer,

Confidential,

Responsibilities:

Installing & Configuring McAfee Endpoint Encryption.
Configuring & Mapping McAfee Endpoint Encryption (Safe Boot).
Managing & Configuring AVAYA phones.
Installing & Configuring Roles in Windows Server on Hyper-V, VMware & Virtual Box.
Installation & troubleshooting of project Software’s like SQL Server, Visual Studio,Confidential DB2, Oracle 11g etc.
Troubleshooting problems related to Network Printers.
Providing support for Domain, VPN & VC related issues.
Giving Remote Support using SCCM Client & RDC.
Hands on experience wif Acronis Imaging Server.
D Confidential Recovery using advanced forensic tools.
VMware Infrastructure Esxi/vSphere Installation & Configuration.
Planning and Designing VMware vSphere (ESXi 4.0/ESXi 4.1 and VMware VCenter5).
Server Consolidation wif VMware Converter (P2P and P2V Conversions).
Created DRS and Custom roles for users and Administrators.
High availability, Clustering, VMotion, Storage Vmotion.
Creation, Management and Configuration of Virtual Machines, Clone and Templates.

Technical support Engineer,

Confidential,

Responsibilities:

Working wif teh team of 10 engineers for providing technical support to teh end users
Installations and configuration of outlook 2007,
Installation & Maintenance of Hardware devices
Managing teh vender call log wif HP, DELL and Seagate.
Managing, Maintaining & Monitoring Antivirus Software on client machine.
Keeping inventory record of desktops & laptops using SMS client.
Managing file & Print Servers for giving teh access to Users.
Configuring teh Blade server wif Raid I+0.
Configuring HP Blade (ProLiant BL460c G6) Server in C-7000 enclosure
Installation of project software like windows 2k3 R2 Edition, Ubuntu Server.
Handling D Confidential center as DCO (25 Server)

TECHNICAL SKILLS:

Networking Skills:

Desktop support Engineer,

Confidential,

Responsibilities:

Working wif teh team of 5 engineers for providing technical support to teh end users
Installations and configuration of outlook 2007,
Installation & Maintenance of Hardware devices
Managing teh vender call log wif HP, DELL and Avaya.
Managing, Maintaining & Monitoring Antivirus Software on client machine.
Keeping inventory record of desktops & laptops using.