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Desktop Engineer Resume

Jercy City, NJ

CAREER SUMMARY:

  • Extensive experience as a dynamic, innovative, personable and result driven, Business Systems Analyst in the IT engineering field with diversified knowledge in Hardware and Software Systems.
  • Experience with package and distribution of software and Windows Security Patches using SCCM.
  • Created customized SQL Queries and Reports for SCCM.
  • Created software packages with APPV.
  • Implemented MEDV\MEDV2 for Windows 7 upgrade project.
  • Created MSI with Wise package studio\Admin studio for deployment with SCCM.
  • Automation\Orchestrator to automate certain tasks.
  • Collaborated with colleagues to develop operating system images for different hardware platforms.
  • Supported users at multiple remote locations by providing troubleshooting and using remote control software to resolve technical issues.
  • VMware expeirence
  • Deployed the SCCM 2007 infrastructure at Confidential .
  • Coordinated the software and scripting team
  • Ability to resolve Hardware and Software issues in a timely manner.
  • Scripted software packages with Perl\Unix for Tivoli.

SKILLS and EXPERTISE INCLUDE:

  • SCCM Administration Flexra Admin Studio OS Image Building
  • MSI\Repackaging Wise Package Studio Active Directory\Group policy
  • APPV\Sequencer Power Shell \VBScript Automation\ Orchestrator
  • OKTA - SSO Exchange\Office 365 Sophos\Endpoint Protection

PROFESSIONAL EXPERIENCE:

Confidential, Jercy City, NJ

Desktop Engineer

Responsibilities:

  • Provided Remote support for Windows 10 Upgrade.
  • Investigated complex problem situations to diagnose underlying causes and help users to recover or continue normal operations.
  • Worked as a member of a second level support organization primarily providing user and system support remotely.

Confidential, Buffalo, NY

Field Infrastructure Analyst

Responsibilities:

  • Provided first day support after Windows 10 deployment.
  • Resolved incidents at Windows 10 command center inbox in timely manner.
  • Provided support services around Software migrations.
  • Troubleshoot software installation after migrations to windows 10.
  • Provided Level 2 troubleshooting and root cause analysis to determine problem source and incident occurrences related to Software Deployments and SCCM.
  • Accountable for set up and delivery of routine software deployments via Microsoft System Center Configuration Manager (SCCM).

Confidential, Stow, MA

OS Administrator

Responsibilities:

  • Software Packaging and Deployment
  • Used PowerShell script to package software and deploy with SCCM.
  • Microsoft updates management with Automatic Deployment Rules
  • Created query-based collections and SCCM reports.
  • Created and converted MDT (Microsoft Deployment Tool)/SCCM windows OS Images.
  • Engaged in administrative tasks such as adding, modifying and deleting group mailboxes and email accounts .
  • Integrated applications using OKTA\SSO
  • Administrated endpoint protection with Sophos
  • Installed\Configured IIS on servers.
  • Created and maintained Win 7 Image for enterprise workstations.
  • Actively participated testing and deploying Win 10 Image.

Confidential, Buffalo, NY

Project Coordinator

Responsibilities:

  • Windows 7 Migration Coordinator
  • Working with the project lead to migrate applications for packaging.
  • Creating project plans for migration
  • Tracking users, applications and readiness for Windows 7 migration
  • Facilitating ordering of equipment as necessary

Confidential, Malta, NY

SCCM Software Packager

Responsibilities:

  • Repackaged applications with Admin Studio.
  • Created applications/Programs in SCCM 2012 for deployment.
  • Troubleshoot software installation problems.

Confidential, Rochester, NY

Senior Desktop Engineer

Responsibilities:

  • Actively participated in SCCM 2007 to SCCM 2012 migration.
  • Modified\Created MSI for deployment with SCCM.
  • Repackaged, Tested and Deployed Applications with SCCM 2007\2012
  • Created Runbooks to automate certain SCCM tasks.
  • Monthly software update management, deployment, compliance reporting and remediation.
  • Utilized DCM (Desired Configuration Management) to keep software and Security Updates under compliance.
  • Implemented MEDV\ MEDV2 for windows7 upgrade project.
  • Key member in windows 7 upgrade project.
  • Performed day to day activities to monitor SCCM system status.
  • Repackage and deployed Telecom Software, Avaya CCE Desktop and Screen Capture.
  • Created SCCM queries and reports for assets management and software compliance.
  • Implemented process for SCCM client health troubleshooting and repair.

Confidential, Rochester, NY

SCCM Administrator

Responsibilities:

  • Deployed and maintained the SCCM infrastructure consisting of central server and seven regional servers.
  • Performed day to day activity as a SCCM Administrator including system status monitoring, client health, packaging and deployment.
  • Repackaged and created SCCM packages for software like Microsoft Office 2003, Visio 2007 and Adobe.
  • Created SQL queries and SQL reports to extract software inventory from SCCM database.
  • Key member of the team to deploy McAfee Suite for Confidential .
  • Participated in the approval process and approved WSUS patches.
  • Familiar with programming languages VB Script, Win batch, Autoit and PowerShell.

Confidential, Rochester, NY

Business Systems Analyst

Responsibilities:

  • Effectively utilized the workflow and resource planning process as coordinator for new work requests.
  • Using Scripts written in Win batch, Perl and Wise Package Studio created Automatic Electronic Software Distributable packaged for Tivoli.
  • Certified and scripted new application with Perl, win batch and Wise for windows installer.
  • Scripted and installed software like Citrix, SapGui and Oracle.
  • Developed an extensive and Quality Assurance process to test software deployments.

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