CAREER SUMMARY:

• Extensive experience as a dynamic, innovative, personable and result driven, Business Systems Analyst in the IT engineering field with diversified knowledge in Hardware and Software Systems.
• Experience with package and distribution of software and Windows Security Patches using SCCM.
• Created customized SQL Queries and Reports for SCCM.
• Created software packages with APPV.
• Implemented MEDV\MEDV2 for Windows 7 upgrade project.
• Created MSI with Wise package studio\Admin studio for deployment with SCCM.
• Automation\Orchestrator to automate certain tasks.
• Collaborated with colleagues to develop operating system images for different hardware platforms.
• Supported users at multiple remote locations by providing troubleshooting and using remote control software to resolve technical issues.
• VMware expeirence
• Deployed the SCCM 2007 infrastructure at Confidential .
• Coordinated the software and scripting team
• Ability to resolve Hardware and Software issues in a timely manner.
• Scripted software packages with Perl\Unix for Tivoli.

SKILLS and EXPERTISE INCLUDE:

• SCCM Administration Flexra Admin Studio OS Image Building
• MSI\Repackaging Wise Package Studio Active Directory\Group policy
• APPV\Sequencer Power Shell \VBScript Automation\ Orchestrator
• OKTA - SSO Exchange\Office 365 Sophos\Endpoint Protection

PROFESSIONAL EXPERIENCE:

Confidential, Jercy City, NJ

Desktop Engineer

Responsibilities:

• Provided Remote support for Windows 10 Upgrade.
• Investigated complex problem situations to diagnose underlying causes and help users to recover or continue normal operations.
• Worked as a member of a second level support organization primarily providing user and system support remotely.

Confidential, Buffalo, NY

Field Infrastructure Analyst

Responsibilities:

• Provided first day support after Windows 10 deployment.
• Resolved incidents at Windows 10 command center inbox in timely manner.
• Provided support services around Software migrations.
• Troubleshoot software installation after migrations to windows 10.
• Provided Level 2 troubleshooting and root cause analysis to determine problem source and incident occurrences related to Software Deployments and SCCM.
• Accountable for set up and delivery of routine software deployments via Microsoft System Center Configuration Manager (SCCM).

Confidential, Stow, MA

OS Administrator

Responsibilities:

• Software Packaging and Deployment
• Used PowerShell script to package software and deploy with SCCM.
• Microsoft updates management with Automatic Deployment Rules
• Created query-based collections and SCCM reports.
• Created and converted MDT (Microsoft Deployment Tool)/SCCM windows OS Images.
• Engaged in administrative tasks such as adding, modifying and deleting group mailboxes and email accounts .
• Integrated applications using OKTA\SSO
• Administrated endpoint protection with Sophos
• Installed\Configured IIS on servers.
• Created and maintained Win 7 Image for enterprise workstations.
• Actively participated testing and deploying Win 10 Image.

Confidential, Buffalo, NY

Project Coordinator

Responsibilities:

• Windows 7 Migration Coordinator
• Working with the project lead to migrate applications for packaging.
• Creating project plans for migration
• Tracking users, applications and readiness for Windows 7 migration
• Facilitating ordering of equipment as necessary

Confidential, Malta, NY

SCCM Software Packager

Responsibilities:

• Repackaged applications with Admin Studio.
• Created applications/Programs in SCCM 2012 for deployment.
• Troubleshoot software installation problems.

Confidential, Rochester, NY

Senior Desktop Engineer

Responsibilities:

• Actively participated in SCCM 2007 to SCCM 2012 migration.
• Modified\Created MSI for deployment with SCCM.
• Repackaged, Tested and Deployed Applications with SCCM 2007\2012
• Created Runbooks to automate certain SCCM tasks.
• Monthly software update management, deployment, compliance reporting and remediation.
• Utilized DCM (Desired Configuration Management) to keep software and Security Updates under compliance.
• Implemented MEDV\ MEDV2 for windows7 upgrade project.
• Key member in windows 7 upgrade project.
• Performed day to day activities to monitor SCCM system status.
• Repackage and deployed Telecom Software, Avaya CCE Desktop and Screen Capture.
• Created SCCM queries and reports for assets management and software compliance.
• Implemented process for SCCM client health troubleshooting and repair.

Confidential, Rochester, NY

SCCM Administrator

Responsibilities:

• Deployed and maintained the SCCM infrastructure consisting of central server and seven regional servers.
• Performed day to day activity as a SCCM Administrator including system status monitoring, client health, packaging and deployment.
• Repackaged and created SCCM packages for software like Microsoft Office 2003, Visio 2007 and Adobe.
• Created SQL queries and SQL reports to extract software inventory from SCCM database.
• Key member of the team to deploy McAfee Suite for Confidential .
• Participated in the approval process and approved WSUS patches.
• Familiar with programming languages VB Script, Win batch, Autoit and PowerShell.

Confidential, Rochester, NY

Business Systems Analyst

Responsibilities:

• Effectively utilized the workflow and resource planning process as coordinator for new work requests.
• Using Scripts written in Win batch, Perl and Wise Package Studio created Automatic Electronic Software Distributable packaged for Tivoli.
• Certified and scripted new application with Perl, win batch and Wise for windows installer.
• Scripted and installed software like Citrix, SapGui and Oracle.
• Developed an extensive and Quality Assurance process to test software deployments.