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Senior Field Engineer Resume Profile

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ColumbiA

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Objective

Seeking a position as Field Technician that will allow me to utilize both my extensive technical experience and my customer service skills.

Technical Highlight

Hardware

Serviced DEC/Compaq/HP/Dell/Sun servers and Blades. IBM mainframes systems. Serviced Cisco and Brocade Routers Switches peripherals. HP/EMC/Dell SAN storage devices. Desktops Laptops Printers. HP Dell IBM Tape Libraries and drives Cisco ATM modem devices.

Software

MS office suite Backup Exec VMWare WSUS SMS MS Exchange Ghost Imaging.

Protocols Active Directory Group Policy DNS DHCP TCP/IP NETBEUI WINS Ethernet hyper term putty

Operating Systems Windows 2008 2003 Server Windows XP Windows 7 Vista

Professional Experience

Confidential

Senior Field Engineer

  • Provide break/fix maintenance support on HP DELL SUN and IBM servers/mainframes. Provide break/fix on HP IBM and Dell tape libraries systems.
  • Install configure and maintain network services equipment and devices
  • Setup configure and maintain several types of Cisco/Brocade switches and routers. Followed up with End-users to ensure problems were resolved successfully and
  • satisfactory.
  • Ensure daily call logging is complete and up to date in a timely manner. Perform troubleshooting analysis of servers and associated systems.
  • Experienced in providing system installation procedures for new hardware/software. Experience with disk and tape sub-systems including RAID arrays and tape systems. Ability to interpret diagnose system error logs.
  • Meet all SLA s requirement for all customers in a timely manner.
  • Familiar in working 24/7 rotating standby shifts

Confidential

PC/LAN Specialist II

  • Provide network hardware/software server support in Lan/Wan environment
  • Installs configures and maintain physical/vm servers and client network systems. Performs system security task such as adding or removing users from Active
  • Directory/Group Policy controlling access and maintaining passwords. Perform different nightly and weekend backups for all servers
  • Researched new technologies and techniques for application to County systems.
  • Identify opportunities for cost savings through the use of new and emerging technologies. Setup configure and maintain firewalls/ VPN tunnels in a Cisco environment
  • Monitors and responds todaily network activity
  • Ensure server software updates patches and firmware upgrades are applied

Confidential

Systems Field Engineer

  • Provided technical hw/sw support for Hewlett Packard customers throughout the Richmond metropolitan area.
  • Performed break fix installations configurations and management of a wide array of Servers blades san nas workstations laptops printers pc pc related peripherals.
  • Configured repaired a variety of Cisco switches routers hubs and ATM Cisco devices.
  • Setup LAN/wan site network servers also applying firmware upgrades patches.
  • Serviced HP Compaq Dell IBM desktops laptops pc related peripherals.
  • Troubleshoot repaired system backups and disaster recovery plans of tape backup Devices.
  • Assigned as resident team lead engineer for GE Financial Assurance supporting over 2000 End users.
  • Provided move add change IMAC server desktop support as resident engineer.
  • Recruited interviewed and mentored new technicians for GE accounts.
  • Implemented and maintained operations service/ training manuals.
  • Communicated daily with Customer Care Management to ensure proper management of Installation and maintenance of service calls.
  • Proficient in entering accurate data into incident logs.
  • Accustomed in working rotating and standby schedules.
  • Able to handle FRU replacement accurately.
  • Directly interacted with customers to resolve local network issues and followed up with End-users to ensure problems were resolved successfully and satisfactory.

confidential

Help Desk/ Service Technician

  • Provided 2nd level hardware software support for Booz Allen Hamilton employees and service partners in a PC Mac environment.
  • Displayed prompt response to on-line requests phone and email inquires submitted to the IT team.
  • Installed configured pc hardware and software for new end-users.
  • Provided timely efficient and friendly service to all end-users displayed effective
  • Managed a heavy caseload and responded to end-users requests in a timely fashion.
  • Customer relation skills to enhance satisfaction.
  • Accurately entered retrieved customer problem tickets into system reporting tool via Clarify application.
  • Maintained inventory of all computer hardware software.

Confidential

Marine/ IT Specialist

  • Designed and implemented Desktop Publishing operations manual for Marine Corps Institute.
  • Setup and configured new pc pc related equipment for end-users.
  • Provided break/fix services to all servers workstations peripherals.

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