SUMMARY:
A technically oriented, intelligent driven sales and management professional with diverse experience in telemarketing, data entry and problem resolution. Also proficient in investigation and interviewing. Has significant expertise in Windows Office Suite, Confidential and Clarify. Experienced in customer relations, receiving multiple commendations for excellent service above and beyond expectations. Have also learned to use new hardware and software intuitively.
CORE COMPETENCIES:
- Building Services
- Firefox
- Chrome
- Computer Hardware
- Excel
- Wireless Networking
- Network Architecture
- Customer Service
- Customer Relations
- Problem Solving
- Microsoft Office
COMPUTER SKILLS:
Microsoft Windows, Clarify, Microsoft Word, Confidential, Microsoft Office
PROFESSIONAL EXPERIENCE:
Customer Service Representative
Confidential, Kentwood, Michigan
Responsibilities:
- Worked with up to 160 customers a day in placing catalog and internet orders.
- This included placing orders in Confidential, tracking and modifying orders in Clarify, as well as assisting customers with Confidential ’s credit card awards program.
- 15% above average handling efficiency.
- Accurately predicted times of arrival for orders based on invoices and customer location
Customer Service Associate
Confidential, Grand Rapids, Michigan
Responsibilities:
- Worked with customers with clothing selections, as well as building displays, organized and priced merchandise, as well as playing a role in loss prevention
