Information Technology Specialist Resume
Liverpool, PA
OBJECTIVE:
To secure a desktop support, network administration, or related position with a growing organization where my Microsoft training, technical aptitude and problem solving abilities will enhance technical support and benefit operational efficiencies.
CAREER SUMMARY:
Offering a diverse background in Desktop Support and management along with Microsoft training, accompanied by a professional work ethic, strong attention to detail and an ability to produce top quality results in deadline driven environments.
TECHNICAL SKILLS:
Microsoft Windows XP/ Windows 7, Microsoft Office Suite, Adobe Photoshop, Microsoft Windows 2003 Pro/Server/XP installation and configuration, Microsoft SCCM, Active Directory administration and design, Active Directory Migration Tool (ADMT), DNS, DHCP, Remote Access, TCP/IP and troubleshooting network connectivity.
EMPLOYMENT HISTORY
Confidential, Liverpool, PA
Information Technology Specialist
Responsibilities:
- Work with Third - party vendors and end users to implement new Hardware/Software solutions
- Create and maintain NAS servers on the local network
- Research, integrate, and support Third-Party software
- Provide support for The Microsoft Office Suite (Word, Powerpoint, Excel, Outlook)
- Setup and monitor Videoconferencing using Confidential Codecs
Confidential, Hershey, PA
Information Technology Technician
Responsibilities:
- Install, Maintain, and Troubleshoot Hardware and Software in a Windows environment
- Troubleshoot LAN/WAN, TCP/IP and Remote connections on local machines and on switches
- Provide end user support through Remote and Deskside roles
- Maintain Hardware and Software assets using Remedy and SCCM
Confidential, Mechanicsburg, PA
Field Systems Support
Responsibilities:
- Receive and troubleshoot inbound calls
- Using remote systems, configure settings on Unix server
- Track and maintain tickets for issues received using Remedy Software
Confidential, Harrisburg, PA
IT Technical Support Specialist
Responsibilities:
- Add/Remove Users with Active Directory
- Install, Configure, and Troubleshoot PC and Network related problems
- Conduct training classes in Microsoft Office in a classroom environment
- Create an Intranet site with permissions using Microsoft Sharepoint