OBJECTIVE:

To secure a desktop support, network administration, or related position with a growing organization where my Microsoft training, technical aptitude and problem solving abilities will enhance technical support and benefit operational efficiencies.

CAREER SUMMARY:

Offering a diverse background in Desktop Support and management along with Microsoft training, accompanied by a professional work ethic, strong attention to detail and an ability to produce top quality results in deadline driven environments.

TECHNICAL SKILLS:

Microsoft Windows XP/ Windows 7, Microsoft Office Suite, Adobe Photoshop, Microsoft Windows 2003 Pro/Server/XP installation and configuration, Microsoft SCCM, Active Directory administration and design, Active Directory Migration Tool (ADMT), DNS, DHCP, Remote Access, TCP/IP and troubleshooting network connectivity.

EMPLOYMENT HISTORY

Confidential, Liverpool, PA

Information Technology Specialist

Responsibilities:

• Work with Third - party vendors and end users to implement new Hardware/Software solutions
• Create and maintain NAS servers on the local network
• Research, integrate, and support Third-Party software
• Provide support for The Microsoft Office Suite (Word, Powerpoint, Excel, Outlook)
• Setup and monitor Videoconferencing using Confidential Codecs

Confidential, Hershey, PA

Information Technology Technician

Responsibilities:

• Install, Maintain, and Troubleshoot Hardware and Software in a Windows environment
• Troubleshoot LAN/WAN, TCP/IP and Remote connections on local machines and on switches
• Provide end user support through Remote and Deskside roles
• Maintain Hardware and Software assets using Remedy and SCCM

Confidential, Mechanicsburg, PA

Field Systems Support

Responsibilities:

• Receive and troubleshoot inbound calls
• Using remote systems, configure settings on Unix server
• Track and maintain tickets for issues received using Remedy Software

Confidential, Harrisburg, PA

IT Technical Support Specialist

Responsibilities:

• Add/Remove Users with Active Directory
• Install, Configure, and Troubleshoot PC and Network related problems
• Conduct training classes in Microsoft Office in a classroom environment
• Create an Intranet site with permissions using Microsoft Sharepoint