OBJECTIVE:

• Acquire a system administrator position where I can utilize my technical skills in troubleshooting network, application and database issues in a network environment with the opportunity to be exposed to new technologies.

TECHNICAL SKILLS

Platforms: Operating Systems - Windows Server 2012/2008 Active DirectoryWindows 7/Vista/XP, Mac OS X, Linux (Debian/Ubuntu)

Databases and Tools: Oracle 11g, 10g, SQL Server 2012/2008, MySQL 5.0, Access 2010/2007. SQL Analyzer PHP Admin (MySQL), ReportSmith (Oracle), Toad (Oracle) Oracle Enterprise Management

Languages: C#, Java, XML, HTML, SQL

Client/Server Software: Acronis Backup and Recovery, Symantec Ghost Solution Suite, VMware, McAfee Enterprise, ESET, Trend Security, Ad-Aware Enterprise, Track-It 8.0, Remedy

Production Software: MS SharePoint, Microsoft Office 2010/2007/, MS Visio, Lotus Notes, OpenCMS (web content management)

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Created and maintained lab Users and Groups in Active Directory.
• Performed System Administrator duties for several scientific platforms (Permissions, Backups and Restores).
• Provided consulting to scientists by providing solutions for system builds, network access, and storage.
• Installed and configure scientific applications with SQL Server and Oracle database backend.
• Primary application support contact for several scientific applications.
• Troubleshoot in-house built web-based applications.
• Led project for Windows 7 migration for eligible lab systems (100+ PCs and laptops).
• Led project for McAfee update project for failed installs during domain migrations (200+ PC’s and Laptop).
• Led project for domain migration for lab systems that failed during initial auto migration (300+ PC’s and Laptops).
• Built specialized scientific systems per vendor specifications.
• Imaged systems using Acronis and deploy PC workstations and laptops.
• Used VMware to virtualize Win 7, XP operating systems.
• Patched network cables to network switch and activated ports for network connectivity.
• Troubleshoot connectivity issues with network resources.
• Facilitated creation of network folders, servers and databases per users and vendor requirements.
• Prepared Ubuntu Linux Servers (Sys Prep) to be put in Novartis network environment.
• Acted as liaison between users and vendors.
• Documented all ticket requests and resolutions in web based ticketing system (TechExcel).

Confidential

Help Desk Analyst

Responsibilities:

• Created, maintain Users and Group permissions in Active Directory.
• Maintained client/server applications.
• Security Software - Trend Security / Malware Bytes
• Backup Software - Symantec Ghost Solution Suite
• Imaged and deploy PC workstations and laptops.
• Performed system retirement and profile archival procedures.
• Troubleshot connectivity issues with network drives, printers.
• Setup and configured Avaya VOIP phones for users.
• Installed and support Microsoft Office 2003/2007/2010 including PowerPoint and Visio.
• Installed, configure and support Outlook 2003/2007/2010.
• Documented all ticket requests and resolutions in detail in Track-It Ticket System.

Confidential

Deployment Technician

Responsibilities:

• Performed system prep on PC workstations, laptops, Mac’s and MacBook’s.
• Deployed PC and MAC workstations and laptops.
• Performed troubleshooting to network assets across multiple domains (network drives, database).
• Performed full system migrations for PC and MAC workstations and laptops.
• Performed PC and Mac software installs and upgrades.
• Performed system retirement and profile archival procedures.
• Use VMware to virtualize Win 7, XP operating systems.
• Documented all ticket requests and resolutions in detail in Remedy Ticket System.
• Maintained client/server applications.
• Security Software - ESET NOD32/ Malware Bytes
• Backup Software - Symantec Ghost Solution Suite
• Maintained Users and Groups permissions and passwords in Active Directory.
• Installed and supported Microsoft Office 2010 for PC’s and Mac’s.

Confidential

Technical Support Specialist

Responsibilities:

• Maintained 30 + PC workstations, network printers.
• Performed all workstation software installs and upgrades.
• Maintain client/server applications.
• Security Software - Symantec Anti-Virus / Firewall - Ad-Aware 2007
• Backup Software - Symantec Ghost Solution Suite
• Maintained Users, Groups and permissions in Active Directory on Windows Server 2003.
• Implemented back up and recovery strategy for all workstations.
• Installed and supported Microsoft Office 2003/2007 including Outlook