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Operational Support Lead Resume


With a strong focus of objectives to be achieved and experience allied to our industry, I am now seeking to use my skills and excellent organisational ability to further my career path. My energy, enthusiasm and self - motivation are three of my key attributes, which would lend themselves to any position of responsibility given the opportunity.


  • BMC control - m workload automation administration certification
  • Good administration knowledge of various Unix flavours
  • Shell programming
  • Working knowledge of Wintel systems
  • Basic PC Support


Operational Support Lead



  • Control - m scheduler, designing, building and testing automated schedules through to live. Post live support, including remote
  • Working with the solutions architects to assist in the design of the Information Management solution.
  • Working with the developers to help to provide as robust a system as possible, whilst considering best practice and recovery when in production.
  • Providing knowledge transfer and post live support.


Systems Administration Assistant Team Leader


  • ControlM scheduling
  • ControlM job design, creation and administration
  • Supervision of support teams across multiple locations
  • Monitor the performance and development of team
  • Analyse technical problems and provide solutions
  • 24/7 support
  • Member of the change advisory board (CAB)
  • Liaising with the customer to ensure all SLA s are met
  • Enterprise tools development and administration
  • Operational development
  • Creation, maintenance and running of various test systems
  • Writing and updating of Unix shell scripts
  • Writing, maintaining and updating procedures
  • Act as a liaison between programmers, both internal and third party, project managers and operations to ensure that the final solution meets the customer requirements.
  • Consult and advise on the best practice for setting up automated batch schedules using primarily BMC control - m scheduling tool and also unix shell scripts.
  • Consult and advise on the best practice for setting up automated advanced file transfer jobs using BMC control-m scheduling tool.
  • Update and advice on best practise and procedures to define critical processing jobs and their impact on the business.
  • Assist the customer services managers in defining both SLA s and OLA s.
  • Provide system administration for BMC control-m scheduling software and BMC patrol express monitoring software
  • Provide system administration for unix servers including linux, AIX and SCO.
  • Work closely with the operations team to provide 24/7 operational support for all systems.
  • Keep in touch with the U.K. control-m user group by attending regular user group meetings.
  • Investigate upgrades of control-m by setting up test systems.

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