Professional Summary

I am seeking a challenging position in IT utilizing my strong technical customer relation and organizational skills. I require little or no supervision while providing a team player environment. I am most motivated in a position that combines these responsibilities while furthering my career growth within an organization.

Technical Skills

ACTIVE DIRECTORY TIVOLI IDENTITY MNGR WINDOWS 8 MICROSOFT OFFICE SUITE OUTLOOK 2010 McAFEE/SAFEBOOT BLUE COAT EPO DLP DB2 SCRIPTS MVS JCL IMS CICS RAC-F JES2 TSO ISPF SDSF COBOL SQL CHANGEMAN ENDEVOR CA-7 CA-11 CA-OPER TCP/IP PGP ENCRYPTION AIX UNIX/LINUX SERVICE NOW REMEDY SAP EDI WEB SENSE EASYTRIEVE NETVIEW CRYSTAL REPORTS HOST ON DEMAND STAR TOOLS

Experience

Confidential

Information Security Administrator II

• Administrator for accounts via Control SA Active Directory and Meta Vance.
• Administrator for Active Directory and RAC-F security access.
• Administrator for Resource Account/Distribution list in Outlook.
• Administrator for Network drive/Group accesses.
• Administrator for Wi Fi account accesses.
• Administrator for National Provider File account accesses.
• Support production account creation/maintenance for all third party vendors.
• Address all new/transferring and Mexico/Off Shore user/employee account creation.
• Complete all separations for all system accesses.
• Maintain all Control SA Active Directory and Outlook accounts.
• Address all tickets in the HEAT Incident System assigned to Security.
• Coordinate all VPN and Safe Boot/McAfee remote system access requests.
• Administrator for all employee access reviews for Human Resources.

Confidential

Information Security Administrator

• Administrator for accounts via Tivoli Active Directory and RAC-F.
• Administrator for Active Directory and RAC-F security access.
• Administrator for Resource Account/Distribution list in Outlook.
• Administrator for Network drive/Group accesses.
• Support production/test account creation/maintenance for all third party vendors.
• Address all new/transferring and other state agency account creation.
• Coordinate all Data Warehouse system maintenance.
• Research Update and verify all State agencies employee access for Tax systems.
• Complete all separations for all system accesses.
• Maintain all ITIM/Tivoli Active Directory and Outlook accounts.
• Address all tickets in the Remedy Incident System assigned to Security.
• Coordinate all VPN and Safe Boot/McAfee/Blue Coat remote system access requests.
• Administrator for all employee access reviews for Human Resources.
• Administrator for all accesses relative to the Security and Audit Review Office.
• confidential

HELP DESK ANALYST II

• Research and update all JCL changes needed for file restores/job abends and restarts. Including PSB definitions GDG maintenance version/baseline regression
• Advise on workload balancing system and scheduling issues.
• Maintain network applications performance and accessibility/security to all Third Party software vendors CICS/IMS .
• Support in-house help desk team by answering IT related calls regarding IT hardware consisting of PC s Printers TCP/IP Routers Servers and UPS calls involving Mainframe Network software Telecommunications and client/server problems.
• Administrator of RAC-F and Active Directory accounts and profiles.
• Provide accurate and complete answers to simple or complex technical problems utilizing related IT knowledge and skill.
• Diagnose and troubleshoot specific IT hardware and software as well as assist in implementation of configuration management tools and operating systems.
• Assist with coordination of changes upgrades and new products ensuring systems operate correctly in current and future environments.

• Demonstrate self-sufficiency and prioritization to complete tasks in a timely and efficient manner.
• Provide strong communication and documentation skills both written and spoken and offer valuable support in a team related atmosphere.
• confidential

EDI/DATA TRANSMISSION ANALYST

• Read and decipher all 835 Remittance 837 Raw Data and 997 Acknowledgement files
• Monitor all incoming and outgoing ANSI 410 segmented loop coded format files
• Setup and maintenance of data transmission life cycle
• Read and comprehend the segmented loop coding for the ANSI 4010 format files
• Implement all incoming and outgoing FTP transmissions
• Review and determine fixes for all failed transmissions
• Extensive interaction with Financial/Educational Institutions
• Manage the exchange and setup of all PGP encryption keys
• Setup and maintenance of all automated UNIX scripts
• Perform extensive Ad Hoc Access Database file merges and cross references.

Confidential

TECHNICAL SUPPORT ANALYST II

• Global/Application Administrator/Trainer of Change Management Software.
• Administrator for Tivoli problem and change systems.
• Enforce all source to load module integrity for test and production.
• Expert knowledge of Change Management policies and procedures.
• Expert knowledge of software version regression.
• Coordinator for all major software conversions and new releases.
• Extensive interaction with all area s of the IT/Business departments.
• Define System Specifications Process Improvement and Quality assurance.
• Performed all JCL functions.
• Administrator of CA-7 CA-11 and CA-OPER scheduling systems
• Monitor DB2 DBRM/BINDPARM libraries.