OBJECTIVE:
- To find an organization that values a customer service driven Trainer with dedication, skills, and creativity to meet client needs with focus on integrity, reliability and efficiency. Vast experience in Custom Software, developing online blending effective learning theories and strategies.
PROFESSIONAL EXPERIENCE
Confidential
Software Trainer
Responsibilities:
- Conducted 3 day Software Training Sessions for Relationship Bankers, Tellers and Bank Managers.
- Facilitated Change Management session geared toward preparing users for launch of new software
- Responsible for testing and grading students after each training sessions
- Validated Training room computers and monthly software updates
- Traveled to multiple client sites to provided Training Pre and Post Go Live.
Confidential
Trainer
Responsibilities:
- Provided software training sessions via traditional classroom setting, desk side and virtual.
- Facialted the integration, implementation and streamlining client solutions.
- Created, Updated and Maintained Training Materials.
- Worked with Developers, Technical Writers and SME.
- Customized training by researching clients business process.
Confidential
Software Training Specialist
Responsibilities:
- Conducted software training for U.S Congressional and Senate staff.
- Tested software before it was deployed to production servers.
- Created training material such as user guide, SOP’s and FAQ’s.
- Conducted boot camp training for staff members to pick up new technologies rapidly and effectively.
- Worked with developers and SME on software enhancements during test and production phase.
- Demonstrated and conducted test pilot sessions for new products and services.
- Evaluated effectiveness of Training through surveys and other client engagement initiatives.
- Responsible for the upkeep of the training room; workstations and equipment are up to date.
Confidential
Trainer
Responsibilities:
- Helped customers integrate/streamline their business solutions into software.
- Tested software before it was deployed to production servers.
- Worked with developers and SME on Software enhancements during test and production phase.
- Created training materials such SOP, User Guide, FAQ’s and Training Video’s.
- Conducted daily boot camp training sessions for 3 months for pilot session to Go Live.
- Provided ongoing technical and software support to clients during and after implementation.
- Effectively collaborated with clients to ensure learning objectives were implemented.
- Demonstrated and conducted test pilot sessions for new products and services.
Confidential
Software Trainer
Responsibilities:
- Conducted desk side and classroom formal training for State Department end users.
- Responsible for conducting testing and user acceptance sessions.
- Organized, updated and centralized documentation for training department.
- Demonstrated and conducted test pilot sessions for new products and services.
- Evaluated effectiveness of training through surveys and other client engagement initiatives.
- Worked with Developers and SME on Software.
- Provided ongoing technical and software support to further customize the application.
- Effectively collaborated with clients to ensure learning objectives were implemented.
