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Desktop Support Specialist Resume

Detroit, MI

PROFESSIONAL SUMMARY:

  • Sr. Desktop Support Specialist with over 8 years of experience in end user support, staff and development, and providing the best user experience for team members
  • Currently support 350 users across 4 locations
  • Responsible for PC maintenance, upgrades, configurations and deployments in a windows environment
  • Analyzes and consults on the agency’s technology needs and develop action plans to address and resolve technology needs
  • Responsible for new hire onboarding and Responsible for annual staff IT security s and IT/System best practices
  • Daily use of TeamViewer, Quick Assist and SCCM support internal customers remotely
  • Experienced with Cisco networking and configuration VoIP and Cisco Unified Communications Manager
  • Experienced with Active Directory
  • Solid and consistent employment history
  • Personable and able to communicate with team members at all levels in the company.

TECHNICAL EXPERTISE:

Network: LAN, WAN, VPN, DHCP, DNS, VLAN, FTP, TCP/IP, IMAP, POP, SMTP, Cisco Unified Communications Manager, VoIP.

Security: System and Network Security, Symantec Endpoint Protection, HIPAA

Applications and Tools: Microsoft Office 365, Microsoft Endpoint Manager, Active Directory, Symantec Endpoint Protection, Adobe, Papercut

Operating Systems: Linux, Windows XP/7/8/10/, Mac OS X, Server 2008/2012

Hardware: Desktops, Laptops, Tablets, Android and Apple mobile devices, and network printers.

PROFESSIONAL EXPERIENCE:

Desktop Support Specialist

Confidential, Detroit, MI

Responsibilities:

  • Installs, configures, and maintains the functionality of company desktop systems, laptops, and peripheral devices.
  • Utilizes Active Directory for Adds, deletes, and moves, and permissions.
  • Provides computer system support for staff, doctors and Senior Management.
  • Manages and monitored inventory; ensured completeness and inventory of supplies.
  • Administrator of Cisco IP Phones (7900 series) using Call Manager and Unity for voicemail.
  • Administrator of Office 365 and Microsoft Endpoint Protection for mobile device security.
  • Coordinate with vendors on the Procurement of all agency IT equipment (i.e. Desktop/Laptop computers, Apple IPad/IPhone, Microsoft surfaces, Printers and various software applications) with full support provided as well.
  • Negotiates contracts with vendors to obtain best pricing and developing new vendor relationships

Field Desktop Technician

Confidential, Detroit, Michigan

Responsibilities:

  • Assisted in troubleshooting user problems relating to Operating System issues, Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.
  • Provided support for over 4000 users in the St. Johns / Confidential East region.
  • Maintaining other computer peripheral devices such as printers and solving printing problems if they arise.
  • Responsible for configuring all third party devises for hospital staff ( IPad, IPod, Blackberry devices, and android phones/tablets)

PC Technician

Confidential, Garden City, Michigan

Responsibilities:

  • Install, modify, clean, and repair computer hardware and software.
  • Train computer users in how to use new computer hardware and software.
  • Interpret problems and provide technical support for hardware, software, and systems.
  • Provide advice to users, as well as for the day - to-day administration, maintenance, and support of computer systems and networks

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