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Active Directory Administrator Resume

SUMMARY

  • Experienced IT professional with over 21 years of IT knowledge. Broad understanding in various IT support functions that require strong communication, planning, problem solving, data gathering, and analytical skills. Proficiency in client - based environments with diverse experience in private sector, federal government, law enforcement, and military environments.

PROFESSIONAL EXPERIENCE

Active Directory Administrator

Confidential

Responsibilities:

  • Create, manage, or modify domain accounts, organizational units, and security groups in Active Directory for the FAA Network
  • Research and troubleshoot Active Directory account requests, group policies, and errors
  • Apply pre-scripted PowerShell commands to administer and create user accounts
  • Create security groups, group mailboxes, and objects in Active Directory
  • Utilize Remedy to script problem resolutions
  • Collaborate and assist with Tier 1 and Tier 2 Help Desk Support

Active Directory Administrator

Confidential

Responsibilities:

  • Managed and modified domain accounts, organizational units, and security groups in Active Directory for the classified Confidential Network
  • Created, modified, and terminated user accounts in Microsoft Exchange and Lync
  • Issued/Maintained Public Key Infrastructure (PKI) tokens to gain access to classified network using 90 Meter software
  • Applied pre-scripted PowerShell commands to administer and create user accounts
  • Utilized automated Help Desk tools such as Microsoft System Center and Service Manager
  • Troubleshoot Thin Clients using HP Device Manager Console and Remote Desktops using LANDesk
  • Utilized Microsoft Server Manager to administer user accounts and account settings

Senior Helpdesk Specialist

Confidential

Responsibilities:

  • Managed and modified domain accounts and security groups in Active Roles
  • Troubleshoot, trace, and resolve networking issues from the LAN server switch to locally at customer’s desk
  • Provided support on various IT hardware components such as laptops, desktops, and iPhones
  • Assisted customers that were teleworking and utilizing Cisco Virtual Private Network software
  • Maintained mobile email accounts with GOOD for Enterprise
  • Configured and managed customer WiFi accounts using Cisco Prime Infrastructure
  • Troubleshoot permission or chipset issues pertaining to customers PIV (Personal Identity Verification) card using AuthentX
  • Drafted technical documentation and user guides for client and internal technical staff

Systems Support Administrator

Confidential

Responsibilities:

  • Configured PKI cards, that allowed users the ability to digitally sign and encrypt e-mails
  • Added, deleted, and modified user accounts and security groups in Active Directory
  • Created, deleted, and modified e-mail and distribution groups in Microsoft Exchange
  • Provided support on various IT components such as laptops, desktops, printers, iPhones, iPads, Blackberry's, Thin Clients
  • Configured Cisco VOIP phones/voicemail using Cisco Unity Call Manager
  • In the event of a classified data spill, deleted documents from infected systems and performed a BCWipe on the hard drive and other peripherals
  • Configured and troubleshoot mobile devices to provide users access to Microsoft Exchange emails using GOOD for Enterprise Application and Blackberry Enterprise Server
  • Responsible for securing classified hard drives and other mandated Secret information in a secured area

Senior IT Support Engineer

Confidential

Responsibilities:

  • Supported and troubleshoot multiple servers, hardware, printers, and proprietary software used by Confidential Coast Guard and Federal employees
  • Troubleshoot Common Access Card (CAC) concerns and CAC related permissions issues
  • Maintained and administered computer networks and related computing environments; including computer hardware, systems software, applications software, and operating system configurations
  • Utilized Active Directory to plan, coordinate, and implement network security measures in order to protect user data, software, and hardware
  • Designed site configurations, plan installations, transitions, and cutover of network components and capabilities
  • Coordinated asset management requirements with users and suppliers of software and hardware
  • Executed reporting functions and data input associated with network management

Technical Service Support Representative

Confidential

Responsibilities:

  • Provided on-site technical support for a variety of clients such as Avaya, Honeywell, Exelon, and Amtrak
  • Supported multiple systems, servers, hardware, and proprietary software used at the client site
  • Configured new system software and load applications that comply with company standards
  • Selected to work with clients that need “special care” or have received unsatisfactory service in the past in order to re-develop a positive relationship with Confidential
  • Installed, configured, and tested servers in the US Patent and Trademark Office data center

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