Computer Help Desk, Data Analyst, Computer Operations, Data Entry Operator Resume

PROFILE:

IT professional pursuing a Masters in Information Systems with three credits to go and a background in business administration.
Customer Focus - Finding Solutions: highest volume of calls and 2nd highest in positive feedback from customers.
Confidential: Reduced printout from two projects with a cost saving of 60%.
Supporting Business Systems & Process: Analyzing and processing telecommunication invoices and processed accounts payable/receivable.

TECHNICAL SKILLS:

Microsoft Office Suite 2011: Word, Excel, Outlook, PowerPoint (Intermediate). Adobe Creative Suite 3 (Intermediate).

PROFESSIONAL HISTORY:

Confidential

Computer Help Desk, Data Analyst, Computer Operations, Data Entry Operator

Responsibilities:

Answered high volume of calls for the Help Desk.
Received the 2nd highest feedback rating from callers.
Creative solution found for customer that ordered an out of stock item from Confidential .

Confidential

Eligibility specialist

Responsibilities:

Reduced report printouts by 60% working with users to define needs.
Recognized by management for reportedly finding ways to be more efficient and save operating costs.
Supporting Business Systems & Processes
Analyzed and processed telecommunication invoices and processed accounts payable/receivables.
Posted payments and processed invoices.
Caught errors in payment processing in time for month-end close.