PROFILE:

• IT professional pursuing a Masters in Information Systems with three credits to go and a background in business administration.
• Customer Focus - Finding Solutions: highest volume of calls and 2nd highest in positive feedback from customers.
• Confidential: Reduced printout from two projects with a cost saving of 60%.
• Supporting Business Systems & Process: Analyzing and processing telecommunication invoices and processed accounts payable/receivable.

TECHNICAL SKILLS:

Microsoft Office Suite 2011: Word, Excel, Outlook, PowerPoint (Intermediate). Adobe Creative Suite 3 (Intermediate).

PROFESSIONAL HISTORY:

Confidential

Computer Help Desk, Data Analyst, Computer Operations, Data Entry Operator

Responsibilities:

• Answered high volume of calls for the Help Desk.
• Received the 2nd highest feedback rating from callers.
• Creative solution found for customer that ordered an out of stock item from Confidential .

Confidential

Eligibility specialist

Responsibilities:

• Reduced report printouts by 60% working with users to define needs.
• Recognized by management for reportedly finding ways to be more efficient and save operating costs.
• Supporting Business Systems & Processes
• Analyzed and processed telecommunication invoices and processed accounts payable/receivables.
• Posted payments and processed invoices.
• Caught errors in payment processing in time for month-end close.