- IT professional pursuing a Masters in Information Systems with three credits to go and a background in business administration.
- Customer Focus - Finding Solutions: highest volume of calls and 2nd highest in positive feedback from customers.
- Confidential: Reduced printout from two projects with a cost saving of 60%.
- Supporting Business Systems & Process: Analyzing and processing telecommunication invoices and processed accounts payable/receivable.
Microsoft Office Suite 2011: Word, Excel, Outlook, PowerPoint (Intermediate). Adobe Creative Suite 3 (Intermediate).
Computer Help Desk, Data Analyst, Computer Operations, Data Entry Operator
- Answered high volume of calls for the Help Desk.
- Received the 2nd highest feedback rating from callers.
- Creative solution found for customer that ordered an out of stock item from Confidential .
- Reduced report printouts by 60% working with users to define needs.
- Recognized by management for reportedly finding ways to be more efficient and save operating costs.
- Supporting Business Systems & Processes
- Analyzed and processed telecommunication invoices and processed accounts payable/receivables.
- Posted payments and processed invoices.
- Caught errors in payment processing in time for month-end close.