We provide IT Staff Augmentation Services!

Computer Help Desk, Data Analyst, Computer Operations, Data Entry Operator Resume

PROFILE:

  • IT professional pursuing a Masters in Information Systems with three credits to go and a background in business administration.
  • Customer Focus - Finding Solutions: highest volume of calls and 2nd highest in positive feedback from customers.
  • Confidential: Reduced printout from two projects with a cost saving of 60%.
  • Supporting Business Systems & Process: Analyzing and processing telecommunication invoices and processed accounts payable/receivable.

TECHNICAL SKILLS:

Microsoft Office Suite 2011: Word, Excel, Outlook, PowerPoint (Intermediate). Adobe Creative Suite 3 (Intermediate).

PROFESSIONAL HISTORY:

Confidential

Computer Help Desk, Data Analyst, Computer Operations, Data Entry Operator

Responsibilities:

  • Answered high volume of calls for the Help Desk.
  • Received the 2nd highest feedback rating from callers.
  • Creative solution found for customer that ordered an out of stock item from Confidential .

Confidential

Eligibility specialist

Responsibilities:

  • Reduced report printouts by 60% working with users to define needs.
  • Recognized by management for reportedly finding ways to be more efficient and save operating costs.
  • Supporting Business Systems & Processes
  • Analyzed and processed telecommunication invoices and processed accounts payable/receivables.
  • Posted payments and processed invoices.
  • Caught errors in payment processing in time for month-end close.

Hire Now