Desk Side Support / Image Technician Resume

SUMMARY:

To find an opportunity where I can adequately utilize my computer, electronic, testing and management skills and training to benefit the enterprise while continuing to learn and apply the latest technology in information/communications systems.During the performance of my past duties and responsibilities I have become familiar with and proficient in the use of a variety of diagnostic tools and software installation procedures supporting both client and server applications. I have built, installed, upgraded, repaired and configured both client and server machines. I have Novell and Microsoft environment training. I am efficient in the use of electronic test and support equipment as well as hand and pneumatic crimping tools used in cable and harness assembly. I am proficient in Microsoft’s office suite of products, have some automated test experience and have successfully managed Confidential personnel and resources.

TECHNICAL SKILLS:

Toad for Oracle version 9.0.1
XMLSPY 5 Professional Edition
Telelogic DOORS version 7.1
TextPad 4
Merant Tracker
TechSmith Snagit
WinRunner

EXPERIENCE:

Desk Side Support / Image Technician

Confidential

Responsibilities:

Upgrade of DELL desktops and laptops from Windows XP to Windows 7
Upgrade of the Microsoft Office suite from 2007 to 2010
Network and standalone printer re - connections
Outlook configuration
Reinstalled and configured personal files, primary user logon authentication and individual software applications (per user requests)

Desk Side Support / Image Technician

Confidential

Responsibilities:

Upgrade of DELL and Fujitsu tablet and laptop systems from Windows XP to Windows 8
Upgrade of the Microsoft Office suite from 2003 to 2010
Network and standalone printer re-connections
Lotus Notes configuration
Reinstalled and configured personal files, primary user logon authentication and individual software applications (per user requests)

Video Teleconference / IT Technician

Confidential

Responsibilities:

Executive IT support
Installation, operation, maintenance, upgrade and repair of video teleconference communication equipment
Hardware and software upgrades to telepresence equipment systems designed by Cisco (Tandberg)
Am very comfortable working and communicating with vendor technicians
Have worked extensively with Boeing users to install, test and operate MOVI PC software on laptops and desktops for webcam communication between Boeing divisions

Field Service Technician

Confidential

Responsibilities:

Performed preventive maintenance, repair and updates to IVNs (integrated vehicle network computers)
Installed new IVNs on Metro buses with minimal impact on everyday bus activity
Repaired/replaced transit control heads and other integrated hardware and software

Test and Evaluation Analyst

Confidential

Responsibilities:

Creating, and installed updates and upgrades to the student and exchange visitor information system software application
Assigned SEVIS helpdesk tickets using the REMEDY ticketing agent so that customer problems could be addressed
Wrote development test plans, test analysis reports, test discrepancy reports and system change requests for the application
Prior to that task I performed desktop management, special project implementation and user support along with printer management, server upgrades, maintenance and repairs for Confidential
These Duties also entailed one on one client along with remote site trouble shooting support

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship