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Desk Side Support / Image Technician Resume

SUMMARY:

To find an opportunity where I can adequately utilize my computer, electronic, testing and management skills and training to benefit the enterprise while continuing to learn and apply the latest technology in information/communications systems.During the performance of my past duties and responsibilities I have become familiar with and proficient in the use of a variety of diagnostic tools and software installation procedures supporting both client and server applications. I have built, installed, upgraded, repaired and configured both client and server machines. I have Novell and Microsoft environment training. I am efficient in the use of electronic test and support equipment as well as hand and pneumatic crimping tools used in cable and harness assembly. I am proficient in Microsoft’s office suite of products, have some automated test experience and have successfully managed Confidential personnel and resources.

TECHNICAL SKILLS:

  • Toad for Oracle version 9.0.1
  • XMLSPY 5 Professional Edition
  • Telelogic DOORS version 7.1
  • TextPad 4
  • Merant Tracker
  • TechSmith Snagit
  • WinRunner

EXPERIENCE:

Desk Side Support / Image Technician

Confidential

Responsibilities:

  • Upgrade of DELL desktops and laptops from Windows XP to Windows 7
  • Upgrade of the Microsoft Office suite from 2007 to 2010
  • Network and standalone printer re - connections
  • Outlook configuration
  • Reinstalled and configured personal files, primary user logon authentication and individual software applications (per user requests)

Desk Side Support / Image Technician

Confidential

Responsibilities:

  • Upgrade of DELL and Fujitsu tablet and laptop systems from Windows XP to Windows 8
  • Upgrade of the Microsoft Office suite from 2003 to 2010
  • Network and standalone printer re-connections
  • Lotus Notes configuration
  • Reinstalled and configured personal files, primary user logon authentication and individual software applications (per user requests)

Video Teleconference / IT Technician

Confidential

Responsibilities:

  • Executive IT support
  • Installation, operation, maintenance, upgrade and repair of video teleconference communication equipment
  • Hardware and software upgrades to telepresence equipment systems designed by Cisco (Tandberg)
  • Am very comfortable working and communicating with vendor technicians
  • Have worked extensively with Boeing users to install, test and operate MOVI PC software on laptops and desktops for webcam communication between Boeing divisions

Field Service Technician

Confidential

Responsibilities:

  • Performed preventive maintenance, repair and updates to IVNs (integrated vehicle network computers)
  • Installed new IVNs on Metro buses with minimal impact on everyday bus activity
  • Repaired/replaced transit control heads and other integrated hardware and software

Test and Evaluation Analyst

Confidential

Responsibilities:

  • Creating, and installed updates and upgrades to the student and exchange visitor information system software application
  • Assigned SEVIS helpdesk tickets using the REMEDY ticketing agent so that customer problems could be addressed
  • Wrote development test plans, test analysis reports, test discrepancy reports and system change requests for the application
  • Prior to that task I performed desktop management, special project implementation and user support along with printer management, server upgrades, maintenance and repairs for Confidential
  • These Duties also entailed one on one client along with remote site trouble shooting support

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