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Desktop/laptop Pc Support Technician Resume

Rockville, MD

SUMMARY:

  • I have 28 years of experience in the Information Technology field for government and corporate computer centers, providing computer center operations and support, user support, collaborative support with system support groups, venders and management.
  • I have a good work ethic, team player, but can work independently.
  • I have experience with Mainframe, Midrange, Server, Desktop and Laptop computers. Monitored system consoles, job schedules, backup schedules, and user requests.
  • I have performed system start - up and shutdown procedures.
  • I have participated in system and disaster recovery.
  • I have experience with peripheral equipment (tape drives, disk drives, printers, storage units, etc…).
  • I have Help Desk and PC support experience, providing first tiers support, answering phone calls for system users, support groups and staff, resetting passwords, maintaining user profiles, providing desk side support, problem recognition, escalation and reporting using third party support applications and tools.
  • I have experience in PC configuration, OS and OEM installations, hardware and software installation, upgrades, PC Imaging, component replacement, data and system recovery support.
  • I have assisted with Server installations, building racks and run network cables (Cat5).
  • I am very interested in this employment opportunity and would like to review my qualifications in person with you.
  • I can be reached anytime by phone or e-mail. I thank you in advance for your time and consideration.

TECHNICAL SKILLS:

Systems & Applications:

Desktops & Laptops: Windows 95/98/ME/NT/2000/XP Pro/Vista/7, MS Office 2000/2003/2007 , Arconis, BC Wipe, McAfee, Trend Micro, MS Security Essentials, UC4, Remedy, TAR and Veritas.

Servers: IBM 520 Servers, IBM 720 Servers, Novell OS, Netfinity Servers, Netfinity OS

Mainframes: IBM Z900 E Series Z9/OS/MVS, JES2, VTAM, CICS, OMEGAVIEW, TSO/ISPF/SDSF, IBM 4381 - MVS/XA, JES2, TSO/ISPF/SDSF, UCC7, IBM VM/370, VM/CMS, and IBM DOS/VSE.

Midrange: IBM AS/400 9606 S20/S30 - OS/400, Client Access, IBM System/38 - OS/38.

Peripherals: Storage- Confidential Automated Tape Library system.

EXPERIENCE:

Confidential, Rockville, MD

Desktop/Laptop PC Support Technician

Responsibilities:

  • Hard Drive imaging backups and disk wipes to surplus assets.
  • Imaging Desktops and Laptops for deployment.
  • Desktop and Laptop workstation setup.
  • Incident/Project reporting, tracking and escalation.

PC Technician

Confidential, DC, MD and VA

Responsibilities:

  • Windows PC configurations, hardware and software installations and upgrades.
  • Hardware component replacement, data and system recovery support.
  • OEM Operating System upgrade.
  • Problem diagnostics and recovery.
  • On call Desktop and Laptop support service.

Office of the Chief Technology Officer

Confidential, Washington, DC

Responsibilities:

  • Performed first level operations analysis across multiple computer platforms to maintain stability of all systems, application software components.
  • Monitored Production batch job flow, Mainframe System backups and Veritas Server backups via UC4 automated scheduler.
  • Monitored and maintained Storage- Confidential Tape Silo system to assure resource availability and access.
  • Used system software tools and established procedures to monitor all systems to ensure availability and user access.
  • Collaborated with internal and external user groups (Support, Developers, Production and End-users) to coordinate needed activities and to minimize problems that would impact system availability and user access.
  • Provided first level support for all system equipment (Mainframe Processor, Consoles, Network Servers, DASDs, Tape Drives and Storage Units) and system peripherals (PC-Workstations, Printers, Document Shredder) by using a system software tool “REMEDY” (a trouble ticket reporting and tracking database) to analyze, report, escalate and document all problem incidents. I provided after hours Help Desk and user support, logging trouble tickets, resetting password and user access.
  • Maintained PC-Workstation configurations, applied patches, upgraded client applications.
  • I have upgraded PCs using Windows OS OEM operating system disc.
  • Provided a shift turnover report for incoming shift, informing the shift of status of daily activities, pending jobs schedules, user request and problem incidents.
  • Assisted with training of new employees on procedures, use of equipment and general operation activities of the Data Center.
  • Assisted with the inventory of supplies and equipment.

Confidential, Washington, DC

Computer Operator

Responsibilities:

  • Performed first level operations analysis across multiple computer platforms to maintain stability of all systems, application software components.
  • Monitored Production batch job flow, Mainframe System backups and Veritas Server backups via UC4 automated scheduler.
  • Monitored and maintained Storage- Confidential Tape Silo system to assure resource availability and access.
  • Used system software tools and established procedures to monitor all systems to ensure availability and user access.
  • Collaborated with internal and external user groups (Support, Developers, Production and Users) to coordinate needed activities and to minimize problems that would impact system availability and user access.
  • Provided first level support for all system equipment (Mainframe Processor, Consoles, Network Servers, DASDs, Tape Drives and Storage Units) and system peripherals (PC-Workstations, Printers, Document Shredder) by using a system software tool “REMEDY” (a trouble ticket reporting and tracking database) to analyze, report, escalate and document all problem incidents. I provided after hours Help Desk and user support, logging trouble tickets, resetting password and user access. Maintained PC-Workstation configurations, applied patches, upgraded client applications. I have upgraded PCs using Windows OS OEM operating system disc.

Confidential, McLean, VA

Operations Technician

Responsibilities:

  • Help Desk, providing first level user and customer support at the Confidential and remote site locations by logging incoming calls using application system tools to analyze report and document all incidents. Assisting user and customer access and connectivity between Frontend Systems and Network Servers.
  • Provided PC -Workstation setup and configuration. PC-Workstation support, performing diagnostics to detect hardware and software problems.
  • Checking PC-Workstation performance, system and network integrity.
  • Performed PC-Workstations upgrades (hardware/software) and replacement.
  • Collaborated with higher level support groups in problem determinations and resolutions. Monitoring and ensuring e-mail flow over the LANs and WANs, checking for delays in routing services using network application tools for testing.
  • Monitored AS/400 Systems production batch job processing, schedules and backups. Using the system console to respond to system and user requests for tape mounts, special backups, file restores and data transfers between Frontend Systems and Network Servers.
  • Provided first level support for all system equipment (Mainframe Processor, Consoles, Network Servers, DASDs, Tape Drives and Storage Units) and system peripherals (PC-Workstations, Printers) by using a system software tool “TAR” (a trouble ticket reporting and tracking database) to analyze, report, escalate and document all problem incidents. Provided a shift turnover report for incoming shift, informing the shift of status of daily activities, pending jobs schedules, user request and problem incidents.

Confidential, McLean, VA

Lead Computer Operator

Responsibilities:

  • Provided first level support for all system equipment (Mainframe Processor, Consoles, Network Servers, DASDs, Tape Drives and Storage Units) and system peripherals (PC-Workstations, Printers) by using a system software tool “TAR” (a trouble ticket reporting and tracking database) to analyze, report, escalate and document all problem incidents.
  • Assisted with training of current and new co-workers on procedures, use of equipment and general operation activities. Creating and updating operational procedures and task. Provided a shift turnover report for incoming shift, informing the shift of status of daily activities, pending jobs schedules, user request and problem incidents.

Confidential, McLean, VA

Senior Computer Operator

Responsibilities:

  • Monitored multiple AS/400, System 38, IBM 4381 and VM/370s System consoles.
  • Assisted the Operation Shift Supervisor with daily operations.
  • Processed Production job schedules, System and Production backups.
  • Mounted tapes on tape drives at system or user job request from the system consoles.
  • Printed production job reports and prepared reports for pickup or delivery to programmers and users.
  • Provided first level support for all system equipment (Mainframe Processors, Consoles, DASDs, Tape Drives and Storage Units) and system peripherals (Tape Drives and Printers) by creating and filing documents to report and escalate all problem incidents.
  • Assisted with training of current and new co-workers on procedures, use of equipment and general operation activities. Creating and updating operational procedures and task. Provided a shift turnover report for incoming shift, informing the incoming shift of status of daily activities, pending jobs schedules, user request and problem incidents.

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