Information Technology Specialist Resume

OBJECTIVE:

Obtain a position that best utilizes my ability to acquire knowledge and skills rapidly, breakdown complex processes into simple steps and disseminate the information to others in multiple formats.

SUMMARY:

15 years implementing Enterprise wide systems
10 years of creating content for technical and non - technical participants using the ADDIE model
10 years of experience with the software development life cycle process (Agile, CMMI)
10 years researching and writing Computer System User Guides and System Operator’s Manuals
Ability to engage adult learners utilizing multiple media formats
3 years of experience in using .html for web creation/design

WORK HISTORY:

Confidential

Information Technology Specialist

Responsibilities:

Responsible for the development of classroom materials for Procure-to-Pay (PTP) needs for SAP
Utilized Rapid Cycle design to create conceptual overview materials for 9 PTP modules within 60 days
Validated classroom materials against business policy and procedures
Drafted Master Data and Purchase Order Job aids
Create data flow diagrams using Visio

Confidential

Lead Instructional Designer

Responsibilities:

Conducted train-the-trainer and local office expert training
Created conceptual overview materials and PowerPoint presentations
Developed Level 1, 2 and 3 evaluation materials using Donald Kirkpatrick's Four Level Evaluation Model
Validated classroom materials against use case and task analysis
Developed practice exercises for use in a live training environment
Developed guided walkthroughs for instructors and students

Confidential

Content Manager, Product Management

Responsibilities:

Responsible for the development of functional specifications, test case conditions and for the development and delivery of the education and administrative support functions for over 800 direct clients
Presented training materials to a wide group from one individual to over 100 participants
End-user content development for non-technical and technical participants for use in classroom and WebEx
Managed and delivered educational material contributing to over 60% of recognized revenue
Defined functional specifications and detailed implementation plans
Synchronized project requirements, objectives, user needs, and desired features a variety of subject-matter experts, including business analysts, system developers, system testers, and database administrators
Validate and update training content to ensure synchronization with application

Confidential

Senior Performance Measurement Consultant

Responsibilities:

Responsible for the development and maintenance of standard operating procedures for data processing and the delivery of the on-line help system
Maintained a 100% on-time submission rate for over 100 hospitals
Handled client inquiries and provide consultation via phone, WebEx or on-site visits for over 2000 end users
Analyzed client needs to develop strategies tailored to the specific organization
Developed key project timelines and deliverables for quarterly data submissions and software updates

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