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Information Technology Specialist Resume

OBJECTIVE:

Obtain a position that best utilizes my ability to acquire knowledge and skills rapidly, breakdown complex processes into simple steps and disseminate the information to others in multiple formats.

SUMMARY:

  • 15 years implementing Enterprise wide systems
  • 10 years of creating content for technical and non - technical participants using the ADDIE model
  • 10 years of experience with the software development life cycle process (Agile, CMMI)
  • 10 years researching and writing Computer System User Guides and System Operator’s Manuals
  • Ability to engage adult learners utilizing multiple media formats
  • 3 years of experience in using .html for web creation/design

WORK HISTORY:

Confidential

Information Technology Specialist

Responsibilities:

  • Responsible for the development of classroom materials for Procure-to-Pay (PTP) needs for SAP
  • Utilized Rapid Cycle design to create conceptual overview materials for 9 PTP modules within 60 days
  • Validated classroom materials against business policy and procedures
  • Drafted Master Data and Purchase Order Job aids
  • Create data flow diagrams using Visio

Confidential

Lead Instructional Designer

Responsibilities:

  • Conducted train-the-trainer and local office expert training
  • Created conceptual overview materials and PowerPoint presentations
  • Developed Level 1, 2 and 3 evaluation materials using Donald Kirkpatrick's Four Level Evaluation Model
  • Validated classroom materials against use case and task analysis
  • Developed practice exercises for use in a live training environment
  • Developed guided walkthroughs for instructors and students

Confidential

Content Manager, Product Management

Responsibilities:

  • Responsible for the development of functional specifications, test case conditions and for the development and delivery of the education and administrative support functions for over 800 direct clients
  • Presented training materials to a wide group from one individual to over 100 participants
  • End-user content development for non-technical and technical participants for use in classroom and WebEx
  • Managed and delivered educational material contributing to over 60% of recognized revenue
  • Defined functional specifications and detailed implementation plans
  • Synchronized project requirements, objectives, user needs, and desired features a variety of subject-matter experts, including business analysts, system developers, system testers, and database administrators
  • Validate and update training content to ensure synchronization with application

Confidential

Senior Performance Measurement Consultant

Responsibilities:

  • Responsible for the development and maintenance of standard operating procedures for data processing and the delivery of the on-line help system
  • Maintained a 100% on-time submission rate for over 100 hospitals
  • Handled client inquiries and provide consultation via phone, WebEx or on-site visits for over 2000 end users
  • Analyzed client needs to develop strategies tailored to the specific organization
  • Developed key project timelines and deliverables for quarterly data submissions and software updates

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