OBJECTIVE:
Obtain a position that best utilizes my ability to acquire knowledge and skills rapidly, breakdown complex processes into simple steps and disseminate the information to others in multiple formats.
SUMMARY:
- 15 years implementing Enterprise wide systems
- 10 years of creating content for technical and non - technical participants using the ADDIE model
- 10 years of experience with the software development life cycle process (Agile, CMMI)
- 10 years researching and writing Computer System User Guides and System Operator’s Manuals
- Ability to engage adult learners utilizing multiple media formats
- 3 years of experience in using .html for web creation/design
WORK HISTORY:
Confidential
Information Technology Specialist
Responsibilities:
- Responsible for the development of classroom materials for Procure-to-Pay (PTP) needs for SAP
- Utilized Rapid Cycle design to create conceptual overview materials for 9 PTP modules within 60 days
- Validated classroom materials against business policy and procedures
- Drafted Master Data and Purchase Order Job aids
- Create data flow diagrams using Visio
Confidential
Lead Instructional Designer
Responsibilities:
- Conducted train-the-trainer and local office expert training
- Created conceptual overview materials and PowerPoint presentations
- Developed Level 1, 2 and 3 evaluation materials using Donald Kirkpatrick's Four Level Evaluation Model
- Validated classroom materials against use case and task analysis
- Developed practice exercises for use in a live training environment
- Developed guided walkthroughs for instructors and students
Confidential
Content Manager, Product Management
Responsibilities:
- Responsible for the development of functional specifications, test case conditions and for the development and delivery of the education and administrative support functions for over 800 direct clients
- Presented training materials to a wide group from one individual to over 100 participants
- End-user content development for non-technical and technical participants for use in classroom and WebEx
- Managed and delivered educational material contributing to over 60% of recognized revenue
- Defined functional specifications and detailed implementation plans
- Synchronized project requirements, objectives, user needs, and desired features a variety of subject-matter experts, including business analysts, system developers, system testers, and database administrators
- Validate and update training content to ensure synchronization with application
Confidential
Senior Performance Measurement Consultant
Responsibilities:
- Responsible for the development and maintenance of standard operating procedures for data processing and the delivery of the on-line help system
- Maintained a 100% on-time submission rate for over 100 hospitals
- Handled client inquiries and provide consultation via phone, WebEx or on-site visits for over 2000 end users
- Analyzed client needs to develop strategies tailored to the specific organization
- Developed key project timelines and deliverables for quarterly data submissions and software updates
