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Information Systems Manager Resume

SUMMARY:

I.T. veteran with an emphasis in business and requirements analysis Excellent verbal and written skills; extensive experience as a technical writer, speaker, and facilitator Well - versed in all aspects of the Software Development Life Cycle (SDLC) Outstanding interpersonal skills; excel at consensus building and negotiation Adept as liaison between disparate stakeholders

SKILLS:

MS Word, Excel, Powerpoint, Project, Visio; Oracle Open Office; Clarity, KnowledgeLink, ClearQuest, HP Service Desk, UNIX, SQL, HTML, BPWin, ERWin; Agile (Scrum), Waterfall, and UML methodologies. 

EXPERIENCE:

Confidential

Information Systems Manager

Responsibilities:

  • Assess and resolve organizational and user needs; document findings in requirements specifications.
  • Perform process and gap analysis to identify process improvement opportunities and implement as needed.
  • Establish and implement goals, metrics, and operational plans.
  • Elicit data and feedback from stakeholders; make recommendations and decisions to implement processes and systems in accordance with requirements, policies, and directives.
  • Direct and assist in resolving a wide range of technical and operational issues, from desktop support to information system designs and strategies.

Confidential

Release Manager

Responsibilities:

  • Concurrently planned and implemented releases of multiple applications and projects of varying complexities; successfully implemented over 100 releases and hundreds of other production changes without a single failure or rollback.
  • Implemented a major process improvement that mitigated 11th hour changes by approximately 60% in its first year and 90% thereafter, greatly reducing project risks and improving efficiency.
  • Planned deliverables simultaneously between 15 development and test teams, as well as various other stakeholders, on epics, stories, and backlog grooming.
  • Oversaw a minimum of 4 builds, 4 system tests and 6 work orders per week. Worked with senior management on escalation issues; obtained release approvals up to the V - P level.
  • Wrote and implemented release plans, Software Requirement Strategy documents, as well as various project tracking an d oversight methods.
  • Performed extensive risk management and gap analysis. Kept stakeholders abreast of ongoing changes with formal and informal status updates.
  • Assisted in Sarbanes-Oxley (SOX) audits; provided required documentation and demonstrated compliance.

Confidential

Business Analyst

Responsibilities:

  • Assessed and documented processes for web - based systems used by over 400,000 USAF personnel via UML methodologies (use cases, state diagrams), Business Requirement Documents (BRDs), and Functional Requirement Documents (FRDs). C reated process flows and other diagrams detailing as is and to be processes.
  • Guided Joint Application Development (JAD) sessions to detail functional and technical requirements. Identified and documented process improvement opportunities.
  • Interviewed clients and users to obtain process information and associated data elements; detailed processes and data flows to identify existing functionality as well as potential process improvement opportunities.
  • Translated business requirements into test scripts and plans; performed integration, regression and user acceptance tests.
  • Wrote additional requirements documentation such as project plans and user manuals.

Confidential

Business / Process Architect

Responsibilities:

  • Designed and built process, systems and data architectures.
  • Performed Business Process Re-engineering (BPR) methodologies to identify "as is" and "to be" requirements by interviewing users and clients for over 100 operational centers and systems; maintained data in a comprehensive data warehouse. Built process, systems and data models and diagrams; extracted data to create numerous metrics and reports.
  • As Project Lead for systems models, assessed and resolved numerous project issues with modeling teams worldwide, including architecture tools and modeling methodologies.
  • Facilitated quarterly working groups with stakeholders to assess and resolve a wide scope of initiatives and concerns.
  • Wrote and enforced Systems Architecture Users Manual, a directive used by clients Air Force-wide to build system architectures that standardized methodologies and cut help desk requirements by approximately 40%.
  • Designed and implemented comprehensive training plan; trained over 30 modelers from disparate locations and backgrounds on how to use required CASE tools to build models via project methodologies.

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