We provide IT Staff Augmentation Services!

Desktop Support Technician Resume

Seattle, WashingtoN

SUMMARY:

Offering accomplished experience, credentials and technical expertise in the areas of PC and Desktop Support across Windows Networks and Telecommunications. Offers a proficiency in PC hardware, network client applications and desktop support demonstrates proficient and expert knowledge of current desktop and laptop hardware systems; network and desktop operating systems and firm wide standard applications and utilities.Skilled in communicating highly technical information to both technical and non - technical personnel.

SELECT AREAS OF QUALIFICATION INCLUDE:

  • Help Desk & Hardware Support
  • Peer - to-Peer User Groups
  • Escalation Resolution
  • Purchase Recommendations
  • Internal/ External Customer Service
  • Virus Removal
  • System Upgrades

TECHNICAL SKILLS:

MS Word, Access, Excel, PowerPoint, MS FrontPage, Adobe Acrobat, Symantec Norton Antivirus, Internet Explorer, Netscape, Mozilla, WinZip; HTML; LAN/WAN Networks, Data Warehousing; Corporate Email; Telecommunications; Internet / Intranet Operations; Disaster Recovery Planning.

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, Washington

Desktop Support Technician

Responsibilities:

  • Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment and remote systems.
  • Tracked and de - escalated technology and both computer and telephone equipment systems.
  • Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms.
  • Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.
  • Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems
  • Procured, received, documented and tracked inventory of all computer equipment and software licenses.
  • Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.
  • Resolved Windows and Internet Explorer issues on desktop and laptop.
  • Identified and removed computer viruses and provided major repairs in accordance with outside vendors.
  • Performed wiring and daily maintenance of internal computer systems.
  • Resolved Windows related issues, Internet Explorer issues and other PC software related issues.
  • Monitored and troubleshot LAN, installed and configured routers and switches, and generated weekly reports

Confidential, Seattle, WA

PC Support Specialist

Responsibilities:

  • Provide network administration to include LAN troubleshooting and resolution.
  • Support more than 400 end - users with computer, network systems and peripheral devices.
  • Manage the configuration and performance management of all PC systems and telecommunications.
  • Maintains passwords, data integrity and file system security for the desktop environment.
  • Install, configure and maintain back-end and front-end systems, as well as LAN and WAN connection at remote site
  • Recommend hardware and software solutions and upgrades using established procurement processes.
  • Establish, review, approve and process quotes, requisitions and purchase order for capital equipment.

Confidential, Seattle, WA

Desktop Support Technician

Responsibilities:

  • Installed, configured (using imaging software), maintained and troubleshot applications.
  • Provided second level support to Technical Support Center.
  • Produced backup software for distribution and maintenance all computers and peripherals.
  • Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance.
  • Maintained accurate, complete and up - to-date inventory records of all computers and printers.
  • Coordinated the logistics of technology requirements and setups during multiple office relocations.
  • Resolved Technical related issues and inquires over the phone & on site.

Hire Now