SUMMARY:

Offering accomplished experience, credentials and technical expertise in the areas of PC and Desktop Support across Windows Networks and Telecommunications. Offers a proficiency in PC hardware, network client applications and desktop support demonstrates proficient and expert knowledge of current desktop and laptop hardware systems; network and desktop operating systems and firm wide standard applications and utilities.Skilled in communicating highly technical information to both technical and non - technical personnel.

SELECT AREAS OF QUALIFICATION INCLUDE:

• Help Desk & Hardware Support
• Peer - to-Peer User Groups
• Escalation Resolution
• Purchase Recommendations
• Internal/ External Customer Service
• Virus Removal
• System Upgrades

TECHNICAL SKILLS:

MS Word, Access, Excel, PowerPoint, MS FrontPage, Adobe Acrobat, Symantec Norton Antivirus, Internet Explorer, Netscape, Mozilla, WinZip; HTML; LAN/WAN Networks, Data Warehousing; Corporate Email; Telecommunications; Internet / Intranet Operations; Disaster Recovery Planning.

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, Washington

Desktop Support Technician

Responsibilities:

• Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment and remote systems.
• Tracked and de - escalated technology and both computer and telephone equipment systems.
• Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms.
• Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.
• Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems
• Procured, received, documented and tracked inventory of all computer equipment and software licenses.
• Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.
• Resolved Windows and Internet Explorer issues on desktop and laptop.
• Identified and removed computer viruses and provided major repairs in accordance with outside vendors.
• Performed wiring and daily maintenance of internal computer systems.
• Resolved Windows related issues, Internet Explorer issues and other PC software related issues.
• Monitored and troubleshot LAN, installed and configured routers and switches, and generated weekly reports

Confidential, Seattle, WA

PC Support Specialist

Responsibilities:

• Provide network administration to include LAN troubleshooting and resolution.
• Support more than 400 end - users with computer, network systems and peripheral devices.
• Manage the configuration and performance management of all PC systems and telecommunications.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Install, configure and maintain back-end and front-end systems, as well as LAN and WAN connection at remote site
• Recommend hardware and software solutions and upgrades using established procurement processes.
• Establish, review, approve and process quotes, requisitions and purchase order for capital equipment.

Confidential, Seattle, WA

Desktop Support Technician

Responsibilities:

• Installed, configured (using imaging software), maintained and troubleshot applications.
• Provided second level support to Technical Support Center.
• Produced backup software for distribution and maintenance all computers and peripherals.
• Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance.
• Maintained accurate, complete and up - to-date inventory records of all computers and printers.
• Coordinated the logistics of technology requirements and setups during multiple office relocations.
• Resolved Technical related issues and inquires over the phone & on site.