IT Support, Resume, TX - Hire IT People

SUMMARY

Desktop Support Professional with A+, MCP,and Citrix admin s, with over 17 years of experience
In Networking, Desktop Support, deployment, desktop refresh projects issues involving network connection problems, device reconfiguration, and hardware troubleshoots.
Extensive experience in desktop support environment, proficient in installing, updating and deployment of Microsoft OS and other Software.
Expertise includes Diagnostics, Analysis, and first resolution problem solving.
Problem solving skills, for critical issues relating to a variety of the latest hardware platforms and software versions.
The unique ability to translate technical information to end users at all levels.

PROFESSIONAL EXPERIENCE

IT Support,

Confidential,

Responsibilities:

Provided Dallas office IT Support including desktop, laptops, configuration upgrade,Back up server, and software upgrade. From XP to Window 7. Windows 8 .
Network connectivity support. Remote user support. Deploy, install and maintain workstations, laptops, printers, blackberry and communication devices

Deskside Service Specialist,

Confidential, TX

Responsibilities:

Provided general support to the Webb chapel Facility account for the client’s desktop/laptop. This includes Confidential standard software installs, account specific software, printer setup, network setup and diagnosing of the desktop/laptop software problem interaction with the customer by phone, remote control desktop, and desk visits. This will install Confidentialstandard software as defined by the Confidential procurement group that includes: windows 2000, windows XP. Vista. Windows7 Enterprise. Office 2007, internet explorer 8.0, dial - up networking, SecuRemote, VPN network. Norton, McAfee anti-virus NetMeeting, and Time Tracking. Lastly, trouble-shoot software/hardware problems and provides network connectivity to all end users.
Started PC refresh deployment upgrade and user profile copy over.
Installation/re-installation and setting up of Windows 2000, XP, Vista, 7.
Troubleshooting and performing repairs and recovery on equipment including but not limited to desktops, laptops, printers, and Assisting Help Desk support environment on various escalated issues from production, network connection to security problems.
Other assistance includes customer phone support, remote area support.
Worked on various Desktop Refresh Projects, re imaged Confidential, Dell Laptop and or Desktop, Supported Network Printers and configured Ghost Images and deployed department configured Dell laptops and desktops.

Desktop Support Analyst

Confidential, TX

Responsibilities:

Excellent hardware, software troubleshooter, with experience in assisting customers.
PC Network configuration, maintenance and upgrades.
Strong knowledge or DOS, WIN 3.11 and WIN 95, WIN 98, WIN 4.0, WINT, 2000 Server, WINXP systems, Metalframe 1.8 and XP, Lotus Notes. Norten Ghost. Novell 4.X.AS400 Hardware includes Desktop PC, Notebook setup and image, Network Printer, Office Telephone Switch setup.
Configure Internet operations include IE7 and Networking TCP/IP stacks. Email setup, Customer build computer systems.
Configured and troubleshot most of the software the clients used to performed their daily functions i.e. (Outlook, wireless connection, server connections and desktop setups.Confidential standard software installs, account specific software, printer setup, network setup and basicdiagnosing of the desktop and laptop software problems; interaction with the customer by phone, remote control of desktop, and desk visits.

Desktop Support Technician,

Confidential,TX

Responsibilities:

Installing hardware hard drive, CD rom, sound card, modem network card, video card, Installed software DOS, Win 3.11, Win95, NT 3.514.1 (Server, Workstation), OS.2, Novell 4.1.
Toubleshot computer system boot, no video, no sound, hard drive reading error, telephone support, customer on side service, any related to electronic components System, Dell, Confidential Bell, Confidential, Compaq, Gateway.
Provided technical support for executive level and residential employees for desktop and laptops in the global environment. This included Confidential standard software installs, account specific software, printer setup, network setup and basic diagnosing of the desktop and laptop software problems; interaction with the customer by phone, remote control of desktop, and desk visits.