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It Support Technician/ Physical Readiness Training Assessment Supervisor Resume

Ft Bliss, TexaS

SUMMARY:

I am a dedicated, punctual and productive IT professional who is able to work with team members or independently. I have served in the Confidential for over 20 years during which time I also worked in multiple IT support and network positions. I am now looking to use and advance these skills in a professional environment.

TECHNICAL SKILLS:

  • Active Directory
  • Troubleshooting & Repair
  • Windows 2000 - Windows 7 support
  • Initial thru final contact for Help desk,
  • Desk side, and end user support
  • SharePoint
  • TCP/IP, Remedy & Log me in
  • Network Installation & Maintenance

ADDITIONAL SKILLS:

  • Initiate preventative maintenance, hardware\software upgrades
  • Prioritize tasks per agenda, and as they arise
  • Multitask to resolve simultaneous issues
  • Communication in-person, by telephone & email
  • Personnel management & leadership skills

PROFESSIONAL EXPERIENCE:

Confidential, Ft. Bliss, Texas

IT Support Technician/ Physical Readiness Training Assessment Supervisor

Responsibilities:

  • Developed and implemented a database tracking system
  • Desktop support, troubleshooting workstations and printers
  • Assistant network administrator; managed user accounts in MS Outlook/ Active Directory, SharePoint
  • Assisted with the evaluation and creation of Windows 7 desktop installation image.
  • Managed and ordered a small amount of inventory
  • Perform builds, break-fix, adds/moves/changes
  • Delivered leadership, instruction, and supervision to installation’s incoming personnel
  • Provided direct supervision, evaluation, and discipline to 10 team members
  • Collected, analyzed, and delivered assessment results to the installation Commanding General

Platoon Sergeant

Confidential

Responsibilities:

  • Coordinated and implemented individual and joint training exercises with Confidential
  • Proven ability to communicate effectively in diverse environments
  • Inspected and maintained accountability of all assigned equipment valued at over $3,000,000

IT Specialist /Instructor

Confidential, Ft. Benning, GA

Responsibilities:

  • Work with Active Directory daily maintaining users and computer accounts
  • Desktop support, troubleshooting workstations and printers
  • Managed individual instructor’s user/ email accounts; create, upload/download files using Share Point
  • Windows XP to Windows 7 Migration
  • Instructed Infantry tactics to 1600 newly promoted Confidential Second Lieutenants; preparing all students to serve as Infantry Platoon Leaders
  • Evaluated individual and collective training exercises and provided constructive feedback
  • Provided leadership and guidance to enhance and foster a conducive learning environment

Squad Leader/ Network Technician

Confidential, Ft. Bliss, TX

Responsibilities:

  • Directed, Communicated, and Reported the direction and orders of a 130 man Company in a combat area of operation
  • Managed operations of a Joint Security Station; coordinated patrols with Iraqi Police
  • Installed Secret and Unclassified LAN’s
  • Maintained morale call and computer center
  • Provided computer Help Desk support and technical training of hardware/software
  • Printer support
  • Windows networking TCP/IP Configuration and troubleshooting

Instructor/IT Support

Confidential, HI

Responsibilities:

  • Provided education in leadership, counseling, physical fitness, and land navigation as a Warrior Leader Course instructor
  • Served as Information Management Officer/Network Administrator ; maintained small network of 40 workstations
  • Provided desktop and help desk support to end users
  • Windows XP Installation and Troubleshooting.
  • Windows 2000 to Windows XP Migration
  • Programmed an intranet website in HTML used by all staff to access training materials and information

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