SUMMARY:

I am a dedicated, punctual and productive IT professional who is able to work with team members or independently. I have served in the Confidential for over 20 years during which time I also worked in multiple IT support and network positions. I am now looking to use and advance these skills in a professional environment.

TECHNICAL SKILLS:

• Active Directory
• Troubleshooting & Repair
• Windows 2000 - Windows 7 support
• Initial thru final contact for Help desk,
• Desk side, and end user support
• SharePoint
• TCP/IP, Remedy & Log me in
• Network Installation & Maintenance

ADDITIONAL SKILLS:

• Initiate preventative maintenance, hardware\software upgrades
• Prioritize tasks per agenda, and as they arise
• Multitask to resolve simultaneous issues
• Communication in-person, by telephone & email
• Personnel management & leadership skills

PROFESSIONAL EXPERIENCE:

Confidential, Ft. Bliss, Texas

IT Support Technician/ Physical Readiness Training Assessment Supervisor

Responsibilities:

• Developed and implemented a database tracking system
• Desktop support, troubleshooting workstations and printers
• Assistant network administrator; managed user accounts in MS Outlook/ Active Directory, SharePoint
• Assisted with the evaluation and creation of Windows 7 desktop installation image.
• Managed and ordered a small amount of inventory
• Perform builds, break-fix, adds/moves/changes
• Delivered leadership, instruction, and supervision to installation’s incoming personnel
• Provided direct supervision, evaluation, and discipline to 10 team members
• Collected, analyzed, and delivered assessment results to the installation Commanding General

Platoon Sergeant

Confidential

Responsibilities:

• Coordinated and implemented individual and joint training exercises with Confidential
• Proven ability to communicate effectively in diverse environments
• Inspected and maintained accountability of all assigned equipment valued at over $3,000,000

IT Specialist /Instructor

Confidential, Ft. Benning, GA

Responsibilities:

• Work with Active Directory daily maintaining users and computer accounts
• Desktop support, troubleshooting workstations and printers
• Managed individual instructor’s user/ email accounts; create, upload/download files using Share Point
• Windows XP to Windows 7 Migration
• Instructed Infantry tactics to 1600 newly promoted Confidential Second Lieutenants; preparing all students to serve as Infantry Platoon Leaders
• Evaluated individual and collective training exercises and provided constructive feedback
• Provided leadership and guidance to enhance and foster a conducive learning environment

Squad Leader/ Network Technician

Confidential, Ft. Bliss, TX

Responsibilities:

• Directed, Communicated, and Reported the direction and orders of a 130 man Company in a combat area of operation
• Managed operations of a Joint Security Station; coordinated patrols with Iraqi Police
• Installed Secret and Unclassified LAN’s
• Maintained morale call and computer center
• Provided computer Help Desk support and technical training of hardware/software
• Printer support
• Windows networking TCP/IP Configuration and troubleshooting

Instructor/IT Support

Confidential, HI

Responsibilities:

• Provided education in leadership, counseling, physical fitness, and land navigation as a Warrior Leader Course instructor
• Served as Information Management Officer/Network Administrator ; maintained small network of 40 workstations
• Provided desktop and help desk support to end users
• Windows XP Installation and Troubleshooting.
• Windows 2000 to Windows XP Migration
• Programmed an intranet website in HTML used by all staff to access training materials and information