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System Support Specialist Resume

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Des, MoineS

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SUMMARY:

With 8 years of experience and expertise in supporting technology solutions. Effective analyst, problem solver, and communicator; able to forge solid relationships across multiple organizational levels. Excellent verbal, written, and communication skills. Proven success in traditional and online technology environments.

SKILLS:

  • Asset Management
  • Asset Acquisition/Disposal
  • Microsoft Office 2003/2007/2010
  • Microsoft Windows 98/XP/Vista/7
  • Wireless Support
  • LAN Support
  • VPN
  • SharePoint 2007, 2010
  • Thin Client
  • Adobe Photoshop
  • Microsoft Access
  • Microsoft Project
  • Four Winds Digital Signage
  • Acronis Imaging/Backups
  • Basic Networking Support
  • Active Directory
  • HTML
  • Microsoft Project
  • Ghost Imaging/Backups
  • Altiris
  • Printer Support
  • MAC support
  • Break/Fix
  • Warranty Support
  • Software Upgrades
  • Remote Desktop Protocol

PROFESSIONAL EXPERIENCE:

Confidential, Des Moines

System Support Specialist

Responsibilities:

  • Hired to provide cloud support to clients including administration of passwords, new user accounts, Active Directory, SharePoint site creation, modification, permissions and content, Remote Desktop Protocol support.
  • Escalation of service tickets as appropriate to level II and beyond.

Confidential, Phoenix, AZ

Customer support

Responsibilities:

  • Hired to support maintenance of IT infrastructure components, including hardware, software, networks, telecommunications, printers, A/V systems, students and faculty.
  • Worked with 3rd party vendors on router/switch programming, complete installations, upgrades and migrations.
  • Completed all warranty work on desktops/laptops, maintained asset inventory including asset management, acquisition, and disposal.
  • Used communication skills to communicate policies and procedures at a technical and customer level and to enforce compliance where needed.
  • Project management skills to complete both corporate and local projects.

Confidential, Des Moines, IA

Help Desk

Responsibilities:

  • fielded telephone calls from existing clients to support software, hardware, wireless, and VPN issues.

Confidential, West Des Moines, IA

Help Desk

Responsibilities:

  • Customer support
  • password verification/reset
  • escalation of problem tickets to appropriate tiers

Confidential

System Support Specialist

Responsibilities:

  • Build custom PC for use by administrative staff, warehouse and factory departments
  • Support all IT infrastructure components, including hardware, software, networks, printers, telecommunications, upgrades, and wireless access

Confidential

Internet Support Specialist

Responsibilities:

  • Provide first line support for Internet access issues for customers including: modem setup/resets, troubleshooting modem connections, connection speeds, MAC setups, software installs, website education, upselling of products where appropriate

Confidential

Student Support Specialist

Responsibilities:

  • Student support for printing, wireless, and laptop issues. Virus removal, software installs, imaging of laptops, and software applications instruction

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