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Desktop Support Technician Resume

SUMMARY:

  • Obtain an Entry Level position to enhance my professional skills in a dynamic and stable workplace.
  • Developed or modified some Oracle backup and recovery scripts. Used Oracle backup utility.
  • Making structural changes to the databases when database design changes are to be implemented.
  • Experience in Managed and resolved design issues during development stage.
  • Locally managed tablespaces were used which track all extent information in the tablespace itself.
  • This results in improved performance as it eliminates recursive operations and reliance on data dictionary.
  • Managing database security.
  • Creating and assigning appropriate roles and privileges to users depending on the user activity.
  • Database backup and recovery. Used hot and cold backups.
  • Involved in development of scripts to automate backup and recovery procedures for development databases.
  • Created materialized views.
  • Designs, writes and/or updates, and debugs moderately complex database schemas/triggers/stored procedures/scripts and/or specialized routines to supplement and enhance systems database software.
  • Performs necessary testing of assigned database schemas/triggers/stored procedures/scripts and/or specialized routines.
  • Performs system administrative functions such as: Monitoring daily backups and logs; monitoring and reviewing system performance of Microsoft SQL Servers.
  • Develops policies and procedures designed to ensure the integrity of the database environment. Determines, implements and enhances standards on database security.
  • Developing PL/SQL programs for data manipulation.
  • Installation of Oracle client tools and establishing connectivity to databases.
  • Creating tablespaces, tables, indexes, users, etc.
  • Managing security.
  • Moved database Schema changes to stage or production.
  • Migrated and upgraded databases from version 10g to 11i.

TECHNICAL SKILLS:

COMPUTER LANGUAGES: C++, Assembly Language, COBOL, Html, Java, SQL, Shell Scripting, PL/SQL

Applications: Oracle 8i,9i,10g, 11i, Jcreator, Dreamerweaver8, Microsoft Visual Studio.net 2003, Microsoft WordPower Point, Excel, Access.

Operating systems: Windows 2000/XP, 64 x bit, Vista, Server Pack, Home Edition, Professional, Linux

Skills: SQL Sever 2005 Implementation Maintenance, Optimizing and Maintaining a database Administration Solution Using 2005, Designing Database Server Infrastructure Using 2005

PROFESSIONAL EXPERIENCES

Confidential

Desktop Support Technician

Responsibilities:

  • Setup laptops, desktops, wipe PC s; install windows base software, and antivirus software.
  • Maintain the website, modify the website.
  • Maintain and update mobile app.

Confidential

Desktop Support Technician

Responsibilities:

  • Working knowledge of modern technology and a friendly personality typically benefit workers seeking sales associate jobs with the office supply retail chain.
  • Assisting in sales, organizing shelves, and answering questions about products, services pertaining to technology.
  • Troubleshoot laptops, desktops, tablets, and windows base software.

Confidential

Desktop Support Technician

Responsibilities:

  • Supervised the grill, cook, prepare, make sandwiches.
  • Troubleshoot laptops, desktops, tablets, and printers.
  • Wiped PC s and installed windows base software, and antivirus software.

Confidential

Field service Technician

Responsibilities:

  • Receive calls for dispatching purposes in a queue system.
  • Must retrieve open calls out of the queue system.
  • Open up calls to be dispatched and determine what type of service is needed by the customer.
  • Locate field technicians in customer area.
  • Interpret needs of customer to technician via telephone such as broken equipment, parts ordered, arrival of parts to customer, location of customer, and fees for services rendered.
  • Email technicians work orders.
  • Email technicians directions to customer location.
  • Email Client Relations Specialist confirmation on scheduled work orders.
  • Follow up with Client Relation Specialist or technician as needed via telephone or email.

Confidential

Field service technician

Responsibilities:

  • A week of training of installing software, and hardware on servers.
  • Receive calls for dispatching purposes in a queue system.
  • Must retrieve open calls out of the queue system.
  • Open up calls to be dispatched and determine what type of service is needed by the customer.
  • Locate field technicians in customer area.
  • Interpret needs of customer to technician via telephone such as broken equipment, parts ordered, arrival of parts to customer, location of customer, and fees for services rendered.
  • Email technicians work orders.
  • Email technicians directions to customer location.
  • Email Client Relations Specialist confirmation on scheduled work orders.
  • Follow up with Client Relation Specialist or technician as needed via telephone or email.
  • Provide assistance to my peers, brain stormed ideas on how to get retention rate up ran errands, answer the phone, data entry and provide tutoring and mentoring to my peers, high school students.

Confidential, Little Rock, AR

Desktop Support Technician Intern

Responsibilities:

  • Provide daily desktop support, and assist the Network Manager as needed in trouble shooting, maintain and repair computer related equipment; participate in brainstorming and Computer Information System planning sessions; install software, configure, and maintain desktop equipment and resolve faculty, staff and student needs questions and concerns involving computer related issues.

Confidential, Little Rock, AR

Office Assistant - Financial Aid

Responsibilities:

  • Filed papers, and made folders for students who didn’t have a file, maintained files, answered the phone, and assisted my peers.

Confidential, Little Rock, AR

Residential Assistant

Responsibilities:

  • Provided leadership and assistance to the Residential Life Center personnel, enforced policies regarding safety, security, and health of the residents; participated in planning and implementation of social, recreational, and cultural activities.

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